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Empire Movers & Storage

Moving Companies, Piano Movers

About us

When you choose Empire Movers & Storage, it means that you will receive the highest levels of service from start to finish. So why not make the easy choise and call us today, and save your strength for the hard stuff, like where to put that extra couch.

Business highlights

23 years of trusted experience

Services we offer

Local & Long Distance Moving- Residential, Commercial, Piano Moving, Packing & Unpacking Services, Hoisting Service

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check

Reviews

4.958 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
0%
3
0%
2
0%
1
7%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.9
punctuality
5.0
Showing 26-50 of 58 reviews

Gregory L.
11/2012
5.0
moving companies
  + -1 more
went very well, see my comments above.
Description of Work: My move was a short distance, only 2 miles from house to house. It was a pleasure to have such a good experience with a local mover because my last move ten years ago resulted in my furniture being held for ransom. Empire did exactly what they proposed. They sized the truck correctly for one trip, packed everything well, finished same day, credited the unused boxes, and moved my piano safely. In advance they supplied me with several complimentary wardrob boxes that I was allowed to keep several days post moving. The per hour pricing included 3 men and the truck, and no tricks added at the finish. I would use their services again and I reccomend them to all of you.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Linda D.
11/2012
5.0
moving companies
  + -1 more
Roman is wonderful. He moved my home's contents into storage when I sold my home last May. He did such a great job that I am hiring him to move me again this weekend when I move into the home that I have built. He and his assistant were extremely careful with my belongings, and they moved quickly and efficiently all day long. I have already recommend him to friends when they move.
Description of Work: I hired Roman to move my furniture and boxes into a storage unit since the new home that I was building would not be ready for 5-6 months.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paul C.
10/2012
5.0
moving companies
  + -1 more
The move went great and Empire Movers lived up to the other great reviews that we had read about them on Angie's List. We would definitely recommend them to others.
Description of Work: Was under the gun to empty our old house of all of the furniture in one weeks time. Found Empire Movers through Angie's List and was very pleased with their performance. We have just bought a new house in East Longmeaodw and had to move furniture from our old house in Springfield. Had a deadline of a week to be moved out of our existing house and was pretty overwhelmed with everything that had to be moved. We were very pleased that Roman Koval, Empire's owner, was able to schedule his crew to come to my house within a few days of contacting them. They came this past Saturday morning. They showed up promptly at 9:00AM and were very deliberate in their work habits. Emptying the house of furniture that was to be moved in two hours. Once at the new house, I was very pleased with their careful handling of our possessions as they took great care to avoid banging walls and furniture. Was especially impressed with their care when they had to move a very heavy bedroom set up a spiral staircase into a very snug room. They made sure to guide the furniture carefully to avoid banging on the wooden stair railings. My wife had been concerned because we had just had all of the carpets at the new house, deep cleaned and shampooed prior to moving in. When I told Roman and his workers they instructed me that they used carpet runners that protected the carpet from any stains from their work boots. They were very meticulous in their work. I also had a garage full of boxes that had already been brought over to the new house but which had to be moved downstairs into the basement. When I initially told Roman when we arrived at the new house with the furniture that I wanted their help in moving the boxes in the garage down into the basement, he initially told me that he didn't think they would have the time to do so as they had another move scheduled right after mine. Roman told me; "Let's see how quickly it will take us to unload the furniture and set it up. If we do it quick enough, we might be able to help you move those boxes into the basement. After Roman and his crew had finished setting up the furniture in the house, they came into the garage and moved about two thirds of the boxes I had in storage there down to the basement. Despite having another job, Roman and his crew stayed an extra half hour to help move the boxes to storage. I was very pleased with their work and would definitely use Empire Movers again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$612

Matthew D.
09/2012
5.0
moving companies
  + -1 more
They did a really good job. 3 nice guys, very professional- I had a sprained ankle and I couldn't get around much and they were offering to lend me an arm to lean on- they wanted to help me get around! They had all the right professional equipment to assure my items were packaged properly to avoid damage. Everything went great, they finished early and they all worked really well together. I did get nervous when I never got a confirmation phone call or email like I was supposed to, but when I called them, they assured me they would be there as promised and would send an email (which again I didn't get, maybe technical issues, but they showed up!)
Description of Work: They moved a large desk, treadmill, couch, washer and dryer, television, a server and a dining room table for me from a 2nd and 3rd floor apartment (no elevator) into a house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$325

Peter M.
09/2012
5.0
moving companies
  + -1 more
We shopped around for the best movers for the best deal. EMPIRE it is ! Not only are these guys super nice, on time and courtenous, but they go above and beyond and can be trusted to complete a move,even when you are doing other stuff. Like in our case our closing was moved and we had to trust the movers to work hard, while we signed the papers. We let them in the house and said explained what was to be moved. When we came back, the truck was full. Amazing. They are fast and hundreds of dollars lower than the competition. We highly recommedn them to anyone. Best deal in Western Mass !!! Peter and Kelly Marks
Description of Work: Family of 5 Houshold Move within the same town.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

jodi B.
08/2012
5.0
moving companies, piano moving
  + 0 more
These guys are flat out amazing. End of story.
Description of Work: Moved a household from Greenfield, MA to Bar Harbor, ME. Move included many boxes, furniture, piano, etc.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Frank B.
08/2012
5.0
moving companies
  + -1 more
These guys are great. They moved 11 rooms of collectables using 2 trucks and 3 or 4 men 250 miles from Saranac NY to Holyoke. Took one day to load and drive and 5 hours to unload the next day. Everything was done by professional, healthy, muscular, energetic, careful, polite men. I could not have asked for more. Nothing was damaged and there was never a complaint or grumble. I would recommend Roman and his team to my grandmother or anyone else. They were great. Give them a call.
Description of Work: These guys are great. They moved 11 rooms of collectables using 2 trucks and 3 or 4 men 250 miles from Saranac NY to Holyoke. Took one day to load and drive and 5 hours to unload the next day. Everything was done by professional, healthy, muscular, energetic, careful, polite men. I could not have asked for more. Nothing was damaged and there was never a complaint or grumble. I would recommend Roman and his team to my grandmother or anyone else. They were great. Give them a call.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

cynthia B.
08/2012
5.0
moving companies
  + -1 more
This was a short notice move. I called Empire Movers 2 days before the move and they graciously squeezed me in. These guys were FANTASTIC. They called 45 minutes prior to arrival. They were courteous, fast and extremely neat. They moved and set-up all the furniture and moved it again when I changed my mind. It took about 2 1/2 hours for the whole move. This was the most stress-free part of the entire moving process. I would not hesitate to utilize any of the services they provide again and I would Highly recommend them to everyone.
Description of Work: Loaded and Unloaded furniture and household goods boxed and un-boxed from old address to new address. Set up and placed furniture, boxes and un-boxed items anywhere we requested they be placed. Also moved furniture when I changed my mind and gave suggestions as to optimal placement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Alphonse & Pamela D.
07/2012
5.0
moving companies
  + -1 more
Great. They 3 guys were timely, very courteous, respectful, and work done professionally, all had very good personalities, I will use them again and highly recommended to others needing moving assistance.
Description of Work: Loaded house hold goods on/off moving truck.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$294

tim D.
06/2012
5.0
moving companies
  + -1 more
The service was good. They were on time and responsive and I was happy with the service.
Description of Work: They moved me from 2 locations to one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jenny E.
05/2012
5.0
moving companies, piano moving
  + 0 more
The service was prompt and curteous, from the time they called to give a heads-up on their arrival, to the time they finished, only 2 hours later.
Description of Work: Empire did a great job of moving a load of furniture to a storage unit, and then moving a piano and another HUGE piece of furniture for us, with no muss or fuss or drama. They were great. We will definitely use them again. Real pros!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Matthew M.
04/2012
5.0
moving companies
  + -1 more
Empire does an excellent job. Our belongings were in great shape due to their care. This is the second time that we have used them. We previously used them last year to move our entire household about 20 miles. (This move was about 10 miles.) Last time, our move was much larger as we had them move all of our boxes. That was a move of two of their largest trucks filled to capacity. We rented a truck and moved our own boxes to save money this go-around. That said, Empire's pricing is fair and these guys hussle. In both of our moves, they litterally jogged between trips from the truck back to our home for another load. Our last move was based on an overall estimate. This move was done strickly on an hourly rate and was fair. I have recommended Empire to others who have used them and found their services to be excellent. I would use them again without reservation.
Description of Work: Empire moved all of our furniture, wrapping it in plastic or blankets as necessary. They also moved some lawn equipment and a few boxes of personal items. The total amount filled about a 20 foot truck to the gills.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Damien E.
02/2012
5.0
moving companies
  + -1 more
Empire was great to deal with, returned my initial call quickly, gave an estimate over the phone, and was able to book the move for the following weekend. The truck arrived right on time, and the guys did a great job of quickly and efficiently loading all of our furniture (some of which was very big and unwieldy). They were very careful not to ding anything, and seamlessly able to disassemble some of the larger pieces and take doors off their hinges as needed to get everything out, putting everything back to how it was when they were done. Unloading at both different houses we were having the furniture moved to went equally well, and the whole process took only about 4 hours including travel. They also stuck with their original (and very reasonable) esitmate price, even though we had them bring along some additional items at the last minute and were offering to pay them more. All around great service, and we'll definitely be using them for any future moves we may need!
Description of Work: Moved a significant amount of furniture from one house to two different locations.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Carolyn D.
08/2011
5.0
moving companies
  + -1 more
Roman gave an accurate estimate, was on time, and he and his crew work hard and fast. I was amazed by how quickly they were able to move me out of a third floor walk up. They helped me set up the house the way I wanted it, and they were polite and friendly. I really liked the solid plastic moving boxes they dropped off before the move and picked up at my convenience after the move; they kept all my things protected and dry.Highly recommended.
Description of Work: Across town move.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$625

Shiela H.
07/2011
5.0
moving companies
  + -1 more
Roman and his crew are very, very good at what they do. Roman came by and did an estimate and the final cost/time were within the range he gave. I was very pleased. On moving day, the crew arrived on time. They were clean and professional and the truck was spic and span. They were willing to listen if I had comments or specific instructions and were very attentive in general. Overall, this was an excellent experience and I would totally recommend Empire Movers to others.
Description of Work: Roman came by the house to do a walk-through and give an estimate approximately a week and a half before the moving date. It took about a half hour total. He made notes about specific concerns and gave the place a thorough look before giving me the estimate. On moving day, Roman and two other men arrived on time and after giving everything a quick look-over, decided on a plan of action and began moving stuff within about 20 minutes of arrival. All three men were very careful with our things. They were also very safe in the way they carried, lifted & moved. At the destination, they quickly moved everything in and put beds together and placed air conditioners in the rooms where I indicated. They probably would have put them in the windows if they'd been able to get to the windows. They were just awesome!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

JOAN S.
05/2011
5.0
moving companies
  + -1 more
One time and finished time was very close to estimated time
Description of Work: Excellent company. Moved all my stuff without any damage. Very clean truck and blankets. very professional behavior. I am going to use them again soon.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Paul S.
04/2011
5.0
moving companies
  + -1 more
The move was handled with professionalism and care - both for the items being moved and for my mother's well-being. He and his crew were friendly, careful, and good communicators. I would highly recommend Roman and his crew to anyone moving in the Western MA area.
Description of Work: Roman and his crew moved four rooms' worth of furniture and items from my mother's home in one town to an assisted living facility four towns away.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$440

Matthew M.
04/2011
5.0
moving companies
  + -1 more
Roman, the owner, offered to do a quote over the phone or a more detailed quote after seeing our home. We chose the latter and he showed up right on time. The movers also showed up right on time on the day of the move itself. They packed the trucks efficiently and quickly. Afterwards, they took a short lunch break and we met them at the new house. Here, they placed furniture where we liked. A good many boxes ended up in places other than where we would now like, but I think that this was more our fault than theirs. Due to an unfortunate set of circumstances, we lost several packing days prior to our move and box labeling suffered as a result. Our furniture appears to be in good shape. While we have not unpacked many of our boxes to dermine the safety of the contents, the exterior of most boxes are whole.
Description of Work: We needed movers to move an entire household from one rented home to another. The distance between the houses was about 15 miles. All smaller items would be boxed by us, with furniture, televisions, and the like wrapped by the movers. Empire provided two trucks for the job, plus all associated gear. The trucks and gear were in great condition, clean, and efficiently kept. We were to have four movers for the job, however, we only had three for part of the move due to an illness. A fourth mover joined the crew for the afternoon. We were told that the move would take between six and seven hours. It took ten. This was due in part to being a mover short for half of the day and the staircase/basement configuration in both homes, making the move a more difficult one. While we were charged for the extra time, it was not at the company's full rate and I think the final amount was a fair one based on the amount of work done. Also, the owner was very apologetic about being a man down and these guys really hussled to make up for it. I was impressed by their work ethic. Also, in our older home, they took apart beds and desk, then reassembled them at our new home. This was a welcome service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,450

Suzan A.
04/2011
5.0
moving companies
  + -1 more
Empire movers were professional, polite and affordable. They called as promised to tell me exactly what time they would be arriving. When they did arrive they got right to work. I was extremely impressed with how quickly and efficiently my move went. I would definitely recommend them to anyone that's moving in the Western MA area. I will absolutely use them when/if I move again.
Description of Work: Roman and his co-worker made sure that my move went as quickly and smoothly as possible. They actually moved more than I had first wanted to be moved.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Yvette T.
03/2011
5.0
moving companies
  + -1 more
Called Roman about a week before the move and he gave me a quote on the cost. They day of the move Roman and a coworker arrived promptly at 8am. Having lost the key to the main door we need to move the furniture through, the day started off on a wrong note. But Roman came to the rescue with the necessary tools to get the lock open. Thanks Roman!!! Both men we very professional and took exceptional care with all the items they moved. They even wrapped the furniture in cellophane to give it extra protection and made the items easier to move. They set the furniture up in each room always with a smile. They are the perfect movers!!! Roman even brought to my attention that the wall plug for the dryer was different from the plug on the dryer. This oberservation allowed me to purchase and install what the dryer required. So we were washing and drying that evening. Thanks again Roman!!! I've hired movers 3 times in the past and now I wonder why I didn't know about Empire Movers. They are top of the line and I will hire them again should the need arise. I will definitly refer people to them.
Description of Work: Moved from a duplex apt. to a house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

ELIZABETH H.
03/2011
5.0
moving companies
  + -1 more
I emailed Roman a list of items that we needed moved and he gave an estimate over the phone. It was the lowest of the three estimates that we got and because of the good reviews on Angie's list we decided to go with them. The crew of three arrived on time, scoped out everything to be moved, and began working. They took great care of the furniture. It took some problem solving to get the lawn tractor in, but they did it, all the loading in three hours. The unloading went smooth and the job came in as bid. I wouldn't hesitate to use them again.
Description of Work: Empire Movers moved the larger furniture pieces from our home in CT to our new home in MA. Three bedrooms, family room, dining room, living room, dinette, basement and garage shelves and a lawn tractor and trailer. We had moved all of the boxes ourselves.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$855

Diane A.
10/2010
5.0
moving companies
  + -1 more
Both movers were quick and extremely careful with my furniture. They were courteous, worked with us as to where we wanted things put and very polite.
Description of Work: Moved furniture from a two bedroom apartment into a house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

karen C.
09/2010
5.0
moving companies
  + -1 more
I sent the company an email on Sunday night and Monday morning got a call. I asked how soon I could get an estimate on the cost and was told he could meet me at the house later that same day. I was told they would be there any time between 1 pm and 2 pm. at about noon I got a call and was told he could meet me there there at about 1:20, I was there about 1:15 and they showed up just when he said he would. we walked around the house and I was given an estimate of $600. - an earlier company said $75 per hour, per person, plus the cost of the truck. I asked how soon he could get it done, I told them I needed it done as soon as possible. He said "How's Thursday?". Fantastic! He said they would be there at 8 am Thursday morning, with a truck and 2 other guys. I showed up about 8:05 am and they were there, out side the truck with the ramp down ready to work. I asked that some room contents be kept together. These guys were very careful with all my things, they were very careful not to bang into walls or scratch the hard wood floors. Not every thing in the house was going and they were not upset ( or if they were they did not show it at all ) when we asked, oh, can you bring that back out of the truck..I think I want that to stay. On delivery I asked that things be put in a certain order so I could keep them together and they were very accommodating to all my demands. The job took longer than originally thought but they kept to there word and only charged what they said. The crew were very nice and very respectful of me and my things. I would highly recommend them and definitely use them again. It was a pleasure to have them move my things.
Description of Work: We needed to move most of the contents of a house quickly. Lots of things on the first floor, furniture on the second floor and a basement full of stuff.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Angela F.
03/2010
5.0
moving companies
  + -1 more
The weather was really lousy the day before our move it had rained non-stop and the day of the move it was snowing! The driveway was looking more like a pond than a driveway but they looked around our apartment and saw that by using their truck ramp as a "bridge" they could load the truck from the front porch without having to carry our furniture/boxes over and through the water and snow. They quickly assessed the amount of items we needed moved, were very courteous, friendly and efficient. We met them at our new home and they quickly assessed the most efficient way to unload all our belongings and did so in a responsible and friendly manner. They worked out how much the invoice was once everything was inside - they charge by the hour but they never wasted a minute while on the job! A work colleague recommended this company to me and I am delighted he did. No hesitation in recommending this company.
Description of Work: Empire movers moved furniture and boxes (we had packed) from our apartment to our new home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$330

SCOTT B.
05/2009
5.0
moving companies
  + -1 more
I received a referral for Empire from my parents, they received their name from their Realtor and will be moving their house out of state this week. My parents contacted Roman and did a walk through to provide him details of the items to be moved. Roman contacted me directly to discuss the move and emailed me a binding estimate. I contacted Roman several times and he always answered his phone. The entire experience was extremely positive. I have moved out of state several times and have some very bad experiences with movers. I would not hesitate to use Empire again. They were on time, took great care with our things, and communicated very well. Roman handled all the communication, contract, and directed his moving crew. The entire group was a joy to work with. I
Description of Work: They moved a number of items from my parents house in CT to my house in MA (50+ Miles). The items included a China cabinet, large two piece sectional couch, dining table with 6 chairs, several desks, skis, antique dresser, a 15 foot sailboat with a 22 foot mast and a number of other items. I had them move several items in my house including a large couch and large entertainment center.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$495
    • 1
    • 2(current)
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Contact information

22 Cherry St, Westfield, MA 01085

www.MoveWithEmpire.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Moving Companies,
Piano Movers

FAQ

Empire Movers & Storage is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Empire Movers & Storage accepts the following forms of payment: Check
Yes, Empire Movers & Storage offers free project estimates.
No, Empire Movers & Storage does not offer eco-friendly accreditations.
No, Empire Movers & Storage does not offer a senior discount.
No, Empire Movers & Storage does not offer emergency services.
Yes, Empire Movers & Storage offers warranties.
Empire Movers & Storage offers the following services: Local & Long Distance Moving- Residential, Commercial, Piano Moving, Packing & Unpacking Services, Hoisting Service

Contact information

22 Cherry St, Westfield, MA 01085

www.MoveWithEmpire.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM