A Plus HVAC Inc

To be honest, I do not have enough time to properly express how wildly inappropriate, unprofessional, and ill-bred our encounter was with this company. We are a kind and easy going professional couple, and as a nurse, I have encountered so many different attitudes, but nothing has topped the uncouth exchange from Jason, who I believe is the owners brother, and I sincerely offer my condolences to him on that. Jason was rude and unprofessional immediately with my husband on the phone, which I find quite humorous considering he is at fault here and not us. During the course of the conversation he called my husband "special", used foul language, made physical threats, and made inappropriate comments about my mother in-laws intellectual abilities . He told us he could not send someone back for weeks to do a small pipe replacement and that we should be happy with that since he is doing us a favor by coming back to do the repair. If you are shaking your head during this review and thinking to yourself this cannot be true, I assure it is. I wish I was making this up. Do yourself a favor and avoid hiring this company to do any of your repairs. I cannot speak for the owner himself as we did not have interaction with him, but he should know that it is in his company's best interest to remove people who think that exhibiting behavior that so closely resembles an untrained animal to interact with his customers.

It was a very positive experience from start to finish. The consultant who first came was very informative and agreeable. Installers were prompt and considerate and office staff very helpful in coordinating with me and helping with rebate forms. Everyone was very professional and I am very happy with the product.

Was initially given an estimate from Ben Allain. He was our contact person and supervised the entire project. He was always available, returned calls, started & finished on time and cleaned up everything. Ben was professional, courteous and knowledgeable. He answered & explained all questions and concerns. The system works very well. We received a thank you note from A Plus for our business with them. Very happy with Ben & A Plus.

PJ and crew where on time, early even. They were friendly & professional. Outstanding service.

As explained. 3 people involved in installation. Knew what they were doing. Very professional and cleaned up after themselves.

Install was done in 2 days by 2 experienced men. They knew what they were doing and did all work professionally. Arrived on time, quiet, no smoking, no bad language, and a pleasure to have in our house. We can hardly hear any of the units operate and no problems after 2 weeks. The unit they installed will give us a $1300 rebate once we get it mailed in. Sales, installers and office people were all wonderful.

The workers came on time & worked 3 full days. They were professional the entire time they were here. We had another estimate for the job and A Plus was the best value.

Fours hours later the the system was up and running again. The system has been running very efficiently and keeping the house cool.

Very co operative and efficient. Did an excellent job.

It went very well. Everyone working was friendly and respectable. I would recommend them to all of my family.

They were terrific. Easy to work with. Stayed on budget and schedule.

Always timely; workers very courteous; installation took 1 day longer than expected several return visits request due to error messages but no problems in last 4 days.

The technicians arrived on time and did a very good job. My only complaint I was not told or shown the filter. When I asked he could not tell me and told me I would have to open up the furnace to see.

Was there early on the day they said they would be there. Did a excellent, clean, fast replacement. Checked all safety items. Did a excellent job as always-all this on thoroughgoing weekend. A-Plus is A in our book!

Extremely satisfied & so happy we chose A plus HVAC Inc company walked me through the entire process from Ambrosius (Sales) to installation and rebates/ paperwork. Lisa (owner) is extremely kind and patient and very efficient.

The entire team was extremely professional and easy to work with, from the team on site doing the installation to the salesperson and office staff very responsive and happy to answer questions. The installation team kept me informed of progress and the next day's schedule and took care to leave our home very clean after each day's work. We were very impressed with A plus as a company and would absolutely use them again and recommend them to anybody.

I explained how the 2nd floor of our home was always 10-20 hotter. They sent out someone to talk w/ & give options. A week later, the serviceman came & installed the 2nd zone for upstairs.

Rep came and gave estimate with thorough explanation of entire system and what would take place, very pleasant and knowledgeable. Workers came and did an excellent install. Neat, clean, friendly.

Crew was on time, highly competent friendly, and efficient. The work was done on schedule despite an unexpected problem with running power lines. Company provided and assisted with rebate filing.

A-Plus HVAC were terrific and yes they showed up early for this two day job BUT, after doing our research online and also asking questions from 3 different HVAC companies that we interviewed and received quotes from, we were in agreement that it is the quality of the install combined with the name of the brand that sets HVAC contractors apart. A-Plus HVAC does quality installations and we are more than satisfied on the knowledge, workmanship and professionalism that they demonstrated. From the sales people to the office staff to the installation crew, everything is top notch and more than helpful in the smallest questions asked. They leave no stone un-turned and go above and beyond in customer satisfaction. This was a BIG job replacing ALL the pieces to heat and cool our home and they all were great in guiding us through the process of comparing different HVAC lines and how they operate. After all was said and done we chose a completely new Heil HVAC system over Bryant and Carrier. These brands are all under the Comfortmaker umbrella which is owned by United Technologies. Heil is manufactured in and assembled in the same manufacturing plant as Carrier and yes they share some of the internal parts with relation to the gas furnaces and air conditioners.

Nathan took time to get to know us (interview); listened carefully to our request; inspected area to be worked on; took measurements & photos.

Note is a perfect ? , as one his crews, I in the design & installations of on new HVAC system. Other companies seemed to went to just cell is their product & more on. A plus truly designed and installed the perfect system and made give it worked flawlessly.

Professional, efficient, quality HVAC provider. The techs were great and the office staff was helpful with any questions or concerns from initial contact to follow up call. I will not hesitate to utilize APlus for any future needs.

I never thought I'd be rating them an "A", but A-Plus is OUTSTANDING in customer service. I had some problems both in scheduling and installation. Talked to Lisa and everything was made right. Other companies could learn about customer service from them.

Excellent Thom, the first person to come and explain and assess what our needs were. He then mobilized his installers to put in the furnace the next day because it was in the cold of winter. They were punctual, professional, and went right to work. It was installed in one day and the old one was removed. They charge plenty but you do get what you pay for. We had some venting put in on a renovation and they came and decided what they installed needed to be adjusted and there was no discussion about it. So they back what they sell. They will fix when they install our other furnace and that Is why we chose them. Customer service does matter and they were very attentive and straight forward. Their office staff is very helpful also... The world would be a lot better if more people did business the way they do. They are proud of doing a good job and it shows. No get in get out get the check and never look back. They are topnotch. I will definitely refer them whenever I can.