The Countertop Stop

Overall, I had a bad experience with this company, early phase of the project they were very nice, they came up with reasonable estimates, for both refacing and replacing cabinets, however the actual numbers are different please BE AWARE, I went with new cabinets and countertop, for the countertop it was 76% over the estimated price, and they added bogus charges for alleged electrical work without my approval. The work was okay, the cabinets were incorrectly measured, the length of the cabinet to appropriate location to my vent was incorrectly measured, so they made a big stink about it’s a standard cabinet, however, they corrected the mistake by relocating the vent to adjust with the new cabinet, the worker that made the adjustment was very rude, he walked out of my house yelling and screaming, when I asked him if he can install the kitchen hood, which was agreed that they would install all the items they appliances they removed for the new cabinet. The granite countertop edge was delivered unfinished edge, so it was scratching the new cabinet door, they did finally replace the door, and had someone to manually polish the corner countertop, but you can still see a variance between the original polished edge that was delivered and the manually polished area. I asked them to address this problem, but they pretty much ignored my emails and sent me a final notice payment and threatening to take legal actions if I didn’t pay. Anyway I made the final payments for items I agreed, I will probably have to go through a legal process to correct the bogus electrical work they claim they did which we are in disagreement. Someone had already commented that they are nice until something goes wrong in a previous review, my experience was the same.

He made careful measurements, discussed cupboard construction, countertop location, everything in detail. New things installed within a short time then he checked it all. All that was almost four years ago, soon after we bought and moved into this previously owned-and-occupied house. I still marvel at the perfection and quality of the installation, and the Countertop man's willingness to ask, listen and discuss. Great all around!

I became aware of the potential for an issue with the counters after i had purchased the stove. Since it was going to be installed in a few days, I called The Counterstop shop and they came by the very next day to take a look. The owner (Loring) inspected the counters and area for the stove to be installed. Everything should fit OK and no adjustments or changes should be necessary. I very much appreciated the quick response and evaluation.

I was the one who had to "follow through" to find out what was "going on" with the project at certain junctions. The countertop was supposed to be inspected prior to installing the countertop. They missed out twice, by failing to see the "crack from "corner to corner", and by not making sure the countertops were "level". I would say in the future, I would make sure that you "oversee" the whole project, no matter what the project be. Don't care if you feel "they know what they're doing", or you could be in the predicament I'm in now.