New Floors Inc

We are very pleased with the work performed. It was done on time for the quoted price, and the results exceeded expectation. Alex's crew moved all the heavy furniture to the basement (and back) for a very reaonable price which was a big factor in our contracting decision. We highly recommend their services.

Michelle, Eugene and Alex were great to deal with. They did a large job for me in Harwich and were fast, clean and very responsive! Great experience.

This is a fantastic company. Alex and crew were always on time, got the job done and quality is exceptional. Taping off the area with plastic, care for moving furniture and final results exceeded my expectations. I am very picky, he did exactly what needed to be done and was obviously very experienced. Totally professional. I would hire him again. Thanks for a terrific job!

Alex and his crew did an amaising job! They refinished bedroom, leaving room and kitchen floor. It looked new and spotless despite some big stains we had on the old floor before the floor was refinished.

What a pleasure it was to work with this company! They estimated the cost of their work, the price was very fair. Then they did an excellent job refinishing floors all around my house, they also gave me some valuable recommendations.My wife and I could not be happier with our new floors!

Alex and his crew did an amaising job! Out kitchen, bedroom and living room floor needed to be refinished. The floor was shiny and spotless, although before it was all stained. It was such a pleasure to deal with this company!

Alex and his crew did an excellent job! Not only the floors looked fantastic, but the job was also performed in a neat manner.

We have a rental property on the Cape that we use for a few weeks in the summer. The floors have been recently refinished by New Floors and we couldn’t be happier. Not only did we get a shiny look we also went by Alex’s (owner) recommendation and added a stain which made us in love with a completely new style.

It was excellent. I was very happy. The scheduling was good and coordinated with me.

They matched the wood style and stained it all perfectly. This was the 3rd projects that they did for us and we are very satisfied with their work, and we highly recommend them.

I am very satisfied with the work done. This group is great...very polite and helpful. They did an excellent job and were very professional. They were also very clean and neat. This is the second time they have done work at my house. I recommend them highly.

Project went great, start to finish and our floors look fantastic! Alex and his crew we're prompt, polite and considerate of our living space. They were a pleasure to work with!

The floors look amazing and the tile installed in the kitchen is perfect! The crew was always on time and very professional, great communication throughout the entire project. Exceeded our expectations!

Beautiful work has been done in our home, looks like a brand new home to us! The crew was on time, focused and professional. Would hire them again in a heart beat!

Communication with Eugene was excellent, he promptly returned my emails and answered all of my questions. Floors look great and the price was very reasonable, would definitely hire again, in fact I'll be calling them this week to give me an estimate on my bathroom floors.

Overall everything went well, other than a disconnect in the color of the stain. The match was not very good

Happy Floors left us happy customers. They did an excellent job of removing the old wall-to-wall carpeting and sub-floor and then installing beautiful pre-finished hardwood floors throughout the entire house on the Cape.

Punctual and professional. Would definitely hire again.

Great - was very impressed with entire process

Floor looks awesome! The Happy Floors staff was professional and worked hard every day. Cuts were perfect.

Alex (the owner) and Michele (office manager) could not have been nicer or more helpful! From initial contact through completion of the work, they were pleasant and very professional. I especially appreciated things like Alex calling the morning of the job to make sure everything was ready and Michele taking time and having patience to answer my many questions. Their staff went right to work and were very skilled. I felt confident in their abilities. I must add this was a small job and yet they made every effort to schedule and complete it in a timely manner. The work exceeded my expectations! I found Happy Floors through Angie's List and I'm more than happy I did! Outstanding!

They did a great job. They were efficient and quick. They cleaned up well.

On 4/1/2015 I contracted with Happy Floor to have a new kitchen floor installed.. On Thursday 4/23 a crew arrived and commenced to move appliances and furniture into the two adjoining rooms. That done, they proceeded to rip up the old floor and lay down the plywood base. Only at this point did they realize that they had the wrong tile and would have to reorder - leaving the 3 rooms in disarray for the weekend. They came back at 3pm on Monday(4/27) to apply mastic in preparation for laying the tile, and eft at 5pm to allow time for the glue to set. They returned at 6pm to find the floor still not ready and left again leaving the room completely unusable. They returned at 9am on Tuesday (4/28) and completed the job by 3pm. After having had time to look over the work, I called Sergei at 4pm to advise him of my dissatisfaction with the job: 1: the floor was now higher than my original floor creating lips at the 3 thresholds which were a trip hazard. 2. some of the tiles were not properly set. 3 there were obvious raised ridges running through some of the areas. In addition, I informed Sergei that a bottle of alcohol was missing from a cabinet in the room they used for equipment storage. I also awoke the next morning for find that my basement was flooded. A call to the plumber determined it was the result of the fridge having been poorly reconnected. There was no return call. On 4/29 I called him again and was told he would come and check my concerns .On 5/11 he arrived and proceeded to reglue the poorly set tiles and then began to justify the raised ridges by insisting that it was because my floor was uneven. He did not offer an explanation for the new height of the floor. His arrogance was so upsetting I asked him to leave. Later that afternoon John called to offer a payback of $450. When I suggested that money was not the answer he then offered to redo the entire floor at no cost to me but that it would take about 16 weeks. I agreed with the plan. The work was then scheduled for 8/3/2015. Alex arrived on Wednesday, 8/5 to say that they could not begin because once again the wrong tile had been delivered and they would have to reorder; they would be back on Friday to install. Due to many interruptions in the work, the job was not completed until 9pm on Saturday. Shockingly, this installation was no better than the first go-round. This time the floor is lower than the original because no underlay was used resulting in a gap between the floor and the walls and thresholds. In addition, there are once again, several small bumps showing through the flooring. While Alex did acknowledge the poor finishing ,I have not asked for corrections in that I do not want them in my house again. I found them to be arrogant, dishonest, inconsiderate and disrespectful. This has been my very worst experience with home improvments.

Update: Please see my 7-24-15 update at the end of this. This was a dreadful experience for us from beginning to end. Reasons: 1) Not honoring their promise to use "dustless equipment." Yes it's true that nothing is truly dustless, but they didn't even use the equipment they said they would use - and they sanded without vacuums when they used hand sanders. They left piles of dust for days. They promised to plastic over our closets and did not. It was a dust NIGHTMARE. So much worse than any dust experience we've ever had with sanding. We hired many people to help us clean and it still took weeks of repeated cleanings to get rid of the dust. Do not believe "dustless." It's not even close. 2) We had to hire cleaners and pay several hundred dollars in cleaning fees when they were done. I had to take everything out of my closets and scrub everything. It took weeks to get rid of most of the dust and it's still not great. 3) They did not honor price per square foot (explained below). 4) They repeatedly extorted more money from me by walking off the job for no reason other than to extort more money. Based on actual square footage and agreed-upon sf price, we should have paid $3249.75. By the time they were done extorting extra money from us, we ended up paying $4850. They knew we were under time pressure and used it to take advantage of us in every way. 5) They filled small holes with inappropriate material of the wrong color. We ended up with big white blobs that look like paint where they attempted to fill holes (some of which I believe they made with the sander). When I asked them to fix that, they only tried to fix it in the middle of the rooms, not at all addressing the several feet around the perimeter of the room. Their fixes are orange and tan. The floors are light pine. 6) They damaged the floor with their sanders in several places. They broke off a piece of threshold. They cracked a couple of boards. I hope I can post photos. There's no excuse for causing damage. 7) I was told that only their crew of workers would come, that they don't subcontract. They subcontracted for at least two of the days, for the hand-sanding part. 8) We agreed they would use only Bona Traffic HD on the floors, which was included in the fee. Then why was there a gallon of (much cheaper) Bona Mega at the job? 9) THeir delays meant that they finished late. Because of the lingering smell AND especially because it was still dusty (despite having had the place cleaned for hours) I could not stay in my own home when I came back to town. I had to wear a respirator and clean (with another person) for two more full days to get rid of dust, while staying elsewhere. Details: After they gave us a high price per square foot because we were dealing with painted floors (fair enough), I realized that they had mismeasured the floors by over 150 feet which amounted to an $850 difference, in their favor. I called and discussed this with them. They assured me that on the starting date, they would remeasure and honor the price based on actual square footage. But then on the starting date, once all of our furniture was already moved into storage, Sergey chose not to honor the price, telling me that he just wanted the price he quoted - he admitted that MADE UP THE SQUARE FOOTAGE! Although he had promised to go by the actual measurements, now that the day to start had finally arrived, he said he would leave if we wouldn't pay the higher amount. Because we were on a tight timeframe and all of our things were already in storage, we agreed to let them go ahead. He subtracted $200 from the EXTRA $850 and acted like he was giving me a deal. It only got worse after that. They repeatedly stopped working until we agreed to pay them extra money, claiming the job was harder than they thought it would be. The owner had come out himself to bid on the job, and then claimed not to know the nature of the work. It was as if they'd never sanded painted floors before. It was a nightmare to deal with them. The manager called and screamed constantly, to try to get us to pay more. Truly SCREAMED. If we had not had a tight deadline for this work because of other circumstances, we surely would have fired them many times over. They were very very unprofessional in their management of the work, their communication with us, their (lack of) fulfillment of promises. UPDATE 7-24-15. Just saw their response, which was filled with lies. 1) They claim the only tools they used without a vacuum were hand scrapers. This is totally untrue. They used hand sanders without vacuums and created a ton of dust. I have photos of piles of dust, which were left overnight. The "project supervisor" who claims he was there every day was only there a couple of times. Most of the time it was a variety of guys, some of whom were not even employees of the company. 2) I did not empty my closets because they assured me that they would cover the closets very well with plastic and that the contents would be fine. They completely failed to even attempt to cover the closets with plastic, and it was an utter nightmare. Every item I owned was submerged in three inches of dust. 3) These so-called professionals did not bother to test to see if the paint was lead paint. I've been told by other floor contractors that the assumption in an old house (prior to 1970) is that any paint can likely be lead paint. My belief was that they would take the correct precautions if they found that it was lead paint. But no, they acted like they'd NEVER encountered lead paint before and used it as an opportunity to try to extort more money. (Ask any flooring contractor if an old house is likely to have lead paint. Every single one will tell you that it's very likely.) Then, they said they would take extra precautions but they did not; hence the piles of lead dust they left. 5) The "filler" they used does not match the floor and looks AWFUL. They also did not ask my permission to use this filler; they just used cheap crap. It doesn't even look like they tried. 6) So many lies here, I don't know where to start. I asked them to stop working at 6 pm in consideration of my neighbor, not 2 pm. 7) I was charged for threshold on my invoice. It was not "free." I was also charged for replacement of a board that was never replaced. (It was nailed down instead, but the charge was never removed.) 8) The agreement was that they would measure the actual square footage and I would pay based on the price of $5.25/sf (already high because the floors were painted), not based on their "ballpark" of the square footage. (Since when does a flooring company make a mistake in measure that is off by 150 sf - in their favor, of course.) Based on that agreement, I would have paid $1600 less. The company was totally unprofessional. i don't know who wrote the positive reviews, but I have trouble believing any of them were based on work that this company did.

Happy Floors did an excellent job in my home. Their refinishing work was beautiful. The new cherry floors are wonderful too. A good price and a nice group of people.