Reviews
4.38 Reviews
Showing 1-8 of 8 reviews
Carole C.
02/2017
flooring contractor
+ -1 moreThere is a problem the installation and attempts to correct the problem have failed due to poor response timefrom the company with answers to what they are going to do to correct the problem of the floating planks "coming apart at the seams", literally. Very disappointed with the company and the installation.
Description of Work: Vinly plank flooring installed in bedroom, walk-in closet and hallway second floor.
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$3,000
Luna N.
07/2016
flooring contractor
+ -1 moreMy experience with Mercier Carpets was highly positive. Chuck (the owner) and Tom were helpful, attentive, and professional. Tom showed up on time to measure the floor and provided a clear explanation of the process. Further, he emailed an estimate within a few hours. The estimate was competitive and everything was explained.
Description of Work: Obtaining an estimate for flooring (residential).
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Yes, I recommend this pro
Linda B.
03/2016
flooring contractor
+ -1 moreunknown
Description of Work: .
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Yes, I recommend this pro
Mary-Jo G.
06/2015
flooring contractor
+ -1 moreThey came on time, they were very professional. They did everything very quickly. They explained to me what they were going to do before they did it. They moved all the furniture and moved it all back. They cleaned up after themselves it was just done very well.
Description of Work: Angie’s List gave me Mercier. They came in and stretched a rug in my hallway and did an excellent job, you’d never even know it buckled.
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Yes, I recommend this pro
Mora G.
07/2014
flooring contractor
+ -1 moreWorkers came promptly and set up saws in my garage. Following the days work, furniture that could be moved was moved and the work areas inside the house and garage were cleaned at the end of the day. Steps and backs were installed on stairs.
Description of Work: Rugs and padding were ripped up and removed. Heavy furniture was moved. New pre-finished wood flooring was installed. (1150 sf)
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Yes, I recommend this pro
$14,000
David T.
04/2013
flooring contractor
+ -1 moreth
Description of Work: There was a mix-up with my rug- a combination of everyone including me. I was so unhappy with the color that Nicole and Mercier Carpeting replaced the rug with no added cost! I am very impressed with the goodwill generated by Mercier carpets. The final installation was done on time, quickly and professionly. Mercier Carpets will be highly recommended by me. Thank you, Nicole.
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Yes, I recommend this pro
$1,500
Denise L.
12/2012
flooring contractor
+ -1 moreThe beginning was great and working with Nicole was very helpful as she had a lot of information on flooring and was willing to spend time with us in sharing that information. After we chose a pattern and given Mercier/Nicole the measurements of our kitchen, an estimate was provided for us using these measurements. We were told that actual measurements could not be taken until all of our cabinets, counter tops, etc were installed. Once that was done, we informed Mercier that we were ready for the on-site measurements. The original estimate was $1075. The cost once the on-site measurements were done was more than $1900. Quite a difference but since it was so close to Christmas and we had had so many other delays, we opted to just go ahead with this project. A different time of the year would have brought us to cancel the floor project and look elsewhere.
Description of Work: The staff with which we dealt was courteous and helpful. The people who came to lay the floor were also very courteous and very helpful, helping us return our appliances to their original positions. The one thing I found difficult to reconcile, in my mind, is that the estimate was off by $900. That is quite a sum that we did not count on spending. When using Mercier, make sure your estimate is given after on-site measurements are done. I think that would rid you of the "surprise" when you are actually told the total cost of the project.
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$1,900
Mora G.
07/2012
flooring contractor
+ -1 morePrior to the installation, detailed measurements were taken of my kitchen , closet and laundry room. The installation crew removed appliances, trim boards and the old flooring. They laid the new tile diagonally and then grouted and sealed the grout. When the new tile was set, the crew then replaced the new appliances. The crew did a great job of cleaning up when the job was finished. A follow up call from the sales person asked if I was satisfied with the work that had been done. The installation took two days.
Description of Work: The company was contracted to remove my kitchen, laundry room flooring and sub flooring and install ceramic tile in both rooms and one closet. This included moving appliances and placing the tiles diagonally. Upon completion, the appliances were to be moved back into the kitchen and laundry room.
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Yes, I recommend this pro
$3,000
Contact information
1343 RIVERDALE ST, WEST SPRINGFIELD, MA 01089
Licensing
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Service Categories
Flooring Sales and Installation
FAQ
MERCIER'S CARPET SVC INC is currently rated 4.3 overall out of 5.
No, MERCIER'S CARPET SVC INC does not offer free project estimates.
No, MERCIER'S CARPET SVC INC does not offer eco-friendly accreditations.
No, MERCIER'S CARPET SVC INC does not offer a senior discount.
No, MERCIER'S CARPET SVC INC does not offer emergency services.
No, MERCIER'S CARPET SVC INC does not offer warranties.
Contact information
1343 RIVERDALE ST, WEST SPRINGFIELD, MA 01089