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First Choice Security, Inc. aka Vector Security

Home Security Systems, Home Automation, Windows - Safety & Security Film,

About us

First Choice Security is an Authorized Vector Home Security Dealer in Ma & Ct We are proud of are reputation of quality and excellence in providing residential & commercial alarm systems at no charge for activation or installation. All we ask is the customer be a homeowner and monitor the system with us. Monitoring fees vary based upon a customers services. Most average less than a dollar per day. A monitored system can save you up to 20% off insurance! One call does it all, with a full service local company!

Business highlights

26 years of trusted experience
Emergency Services Offered

Services we offer

Installation, Service, Monitoring of alarm systems, fire systems, camera systems, medical systems, home automation such as automatic locks, lights, temperature control. Viewing and changing this information from website and/or smart phone. We use the lasting technologically advanced equipment on the market today, as well as simple basic operations. We don't limit our customers to one brand, We are also a GE Security, Honeywell (Total Connect) and Alarm.com Dealer.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

20%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.02 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
50%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.5
value
3.5
professionalism
3.0
responsiveness
3.0
punctuality
4.0
Showing 1-2 of 2 reviews

kevin C.
08/2014
5.0
home security systems
  + -1 more
The initial installation was done in 2007 in one day and has worked exactly as advertised. The only think I have done since them is every few years replace the backup battery. I have just called the company and they would send someone out to do that. Keith their repair technician who comes to our home is friendly and very courtesy and extremely knowledgeable. He will take the time to explain how things work and answer your questions. This year I had a big problem as I installed a motion detector in my canvas garage. It was being set off by small pests getting inside my canvas garage. Long story short the owner himself came to my property day after day for about a week until he was able to come up with a solution to stop the false alarms caused by the pest running inside my canvas garage. Not only did he stop the false alarms from being trigger he also was able to come up with a solution that dint increase my bill due to having to install extra motion detectors
Description of Work: I had an alarm system installed I in my home by First choice Security in 2007. In 2013 I upgraded my system by adding c02 and smoke detectors to my alarm system which are also monitor and will dispatch Fire Department. April of this year I added security cameras around my home and property and motion detectors in my 18ft x 30 ft canvas garage. st installed 2 network video recorders and 16 cameras on my property. also install motion detectors in my 18'x30' canvas garage.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

elyse M.
02/2014
3.0
home automation, home security systems
  + 0 more
the first two times coming to our home, mistakes were made. the manager himself came to fix the problems and offered us free fire alarm for our trouble. we never received a call about it. i wrote to the manager and received no response. we never did receive the fire alarm. two of my neighbors should have received fifty dollars for referring each other and us but they also never received the money. so far the alarm is working properly . i would not recommend the company due to poor salesmanship and response from the manager.
Description of Work: installed home security

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$350

Response from First Choice Security, Inc. aka Vector Security
Dear [member name removed], We our very proud of our company reputation of providing excellent products & services and we are very sorry about the experience you received. After review of your account, it is apparent the fire alarm was offered to you and was not followed through with. We will contact you shortly to schedule a time to come out and install it for you at no charge. We did not however receive any written correspondence from you. All correspondence written, emailed or called into our office becomes a part of our customers file. Either way, a mistake was made and we are committed to making that right! Concerning the referrals being paid? We will take this up with the representative that came to your home because it is the representative that pays the referral to customers from their commissions. When completed we will call you on this.

    Contact information

    71 Park Ave, WEST SPRINGFIELD, MA 01089

    www.firstchoicesecurityinc.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 4:30 PM
    Tuesday:
    8:30 AM - 4:30 PM
    Wednesday:
    8:30 AM - 4:30 PM
    Thursday:
    8:30 AM - 4:30 PM
    Friday:
    8:30 AM - 4:30 PM
    Saturday:
    Closed

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Home Security Systems,
    Home Automation,
    Windows - Safety & Security Film,
    Camera Repair

    FAQ

    First Choice Security, Inc. aka Vector Security is currently rated 4 overall out of 5.

    Sunday: Closed

    Monday: 8:30 AM - 4:30 PM

    Tuesday: 8:30 AM - 4:30 PM

    Wednesday: 8:30 AM - 4:30 PM

    Thursday: 8:30 AM - 4:30 PM

    Friday: 8:30 AM - 4:30 PM

    Saturday: Closed

    First Choice Security, Inc. aka Vector Security accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, First Choice Security, Inc. aka Vector Security offers free project estimates.
    No, First Choice Security, Inc. aka Vector Security does not offer eco-friendly accreditations.
    No, First Choice Security, Inc. aka Vector Security does not offer a senior discount.
    Yes, First Choice Security, Inc. aka Vector Security offers emergency services.
    Yes, First Choice Security, Inc. aka Vector Security offers warranties.
    First Choice Security, Inc. aka Vector Security offers the following services: Installation, Service, Monitoring of alarm systems, fire systems, camera systems, medical systems, home automation such as automatic locks, lights, temperature control. Viewing and changing this information from website and/or smart phone. We use the lasting technologically advanced equipment on the market today, as well as simple basic operations. We don't limit our customers to one brand, We are also a GE Security, Honeywell (Total Connect) and Alarm.com Dealer.

    Contact information

    71 Park Ave, WEST SPRINGFIELD, MA 01089

    www.firstchoicesecurityinc.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 4:30 PM
    Tuesday:
    8:30 AM - 4:30 PM
    Wednesday:
    8:30 AM - 4:30 PM
    Thursday:
    8:30 AM - 4:30 PM
    Friday:
    8:30 AM - 4:30 PM
    Saturday:
    Closed