Goff Landscaping

Very prompt and professional service

unknown

unknown

.

Jim came to look at a Japanese dogwood that has been growing a bit too exuberantly near the house and needed to be cut back. Although they usually prefer to do this work in the fall, he gave us a very reasonable quote for the work, came out quickly and did a very good job trimming the tree to pare it down while preserving its overall look. We are very happy with his work.

Didn't end up doing the work because of a busy schedule - but was incredibly helpful with advice on how to do the work, which I eventually just did myself. Would use in the future, just because of this great interaction!

Goff has done an outstanding job. The yard has never looked better. The lawn has been well maintained through-out the growing season. The grass looks healthier than it has in years. The back yard was over-seeded and is becoming well established. The shrubs were trimmed and pruned professionally allowing them to establish new growth and look healthier than ever. The fall clean-up was extensive and thorough. I feel that my yard care is being managed in a thoughtful, professional manner.

unknown

Goff Landscaping did great. I already wrote up how wonderful this service was. Can't say enough good about these folks. They were prompt, fast, professional, and really nice. Got a great walkthrough at the end, and regular checkups during the work.

I do my own yard maintenance but they have done several jobs for me, such as aeration and leaf cleanup. The price is reasonable and they always come when they say and do a good job.

Jim Goff returned my initial phone call promptly and was pleasant to speak with, but then failed to show up for our first scheduled meeting/evaluation of lawn care, without any contact or explanation. Despite leaving a voicemail, I have heard nothing from him since. I hate to give such a poor review -- please note I cannot speak to the quality and/or value of this company's work. Perhaps there's a good explanation for the complete communication failure, but none has been offered, so I'm left with only this option. Won't be hiring Goff Landscaping.

He comes when he says he will. Once I emailed about doing a special job for me, and he came out later that day. All his employees are American and speak English. The same crew comes out every time, it's nice having that so they know what needs to be done and I don't have to explain everything over again. He will also be doing snow removal this winter. He has also done some work for my business as well.

caping to otherI have used Goff landscaping for about 9 years. Jim has always been reliable, on time and on cost with any estimates for large projects we have had done. His work is excellent and we get many complimants on the landscaping improvements we have made to our property. Jim is a professional with a great knowledge of landscaping and tree maintenance. His employees are always well mannered and hard working as well. I would definitely recommend Goff Landscaping to others.

We were recommended to Jim Goff via Angies List and other folks. We spoke on the phone to Jim Goff and set up a time for him to look and assess with us and then commence work. Both for snow removal and Mowing. and lawn care, all seasons. We had spring projects planned re Landscaping plantings etc He told us his pricing for the mowing and weed wacking was $40 per time Or $45 if we wanted the beds weeded each time. He told us it was a good deal to go with the weeding. We chose $40 for the remainder of the season as we were doing major plantings in all our beds in the fall and it was wiser to wait till spring 2014 for the $45 per mow with weeding, when plantings were completed. We also agreed to how snow removal worked and pricing for the season ahead. We followed up with an email to Jim Goff, that same day, itemizing the meeting and pricing we agreed on after our meeting and the nature of the agreement so we could make sure we heard things the same way and we were all on the same page. We sent this email (which we held onto) to him. He never responded and never differed with any of the content in the email sent. We had advised him we would do this so we could make sure our start was a good one with understandings clear for all parties After the intial mow. We thought he had mowed two more times but he was NOT with the crew that came so we assumed he was not with the crews as they did their maintenance. We then never saw him again, were never billed, he never called us, just stopped in Sept . Some crew came to the house two times after the initial mow, we assumed it was Jim's crew. As time had gone by we had not been billed. Leaves were not being done, there was no communication at all. Nothing happening, No call from him, and no bill,nothing. What he said he would do was not happening and we were concerned that something happened to him?? Finally we called Jim at the end of OCt. 2013 and didnt reach him but left word that we had not been billed for any work And also leaf removal was not being done and we have not had any communication from him and hoped things were in order and proceed. We missed his one call back. He left a message saying that he came one time and the following two times his crew came by and the lawn looked mowed so he didnt do anything. (that was back in Sept) He just plain stopped coming and never alerted us to anything and never returned. His only message back was reallly cryptic . We have no explanation for who did these 2 subsequent mows back in Sept. and clearly called him back with a stunned response in hearing what he shared in his message. We have called back no less than 5 times to try to reach him to go over this isue and resume services. He has not returned our calls. We were asking him why he didnt call us if this were not as he and we had arranged or understood,. We had no way to know that whoever mowed our lawn was not his crew. We didnt know him or his crew well enough to have any ability to identify a crew as they were working. It was the oddest thing we had every heard his denial that it was his crew that did the two subsequent mows. The initial meeting was good with Jim Goff, the follow up email was sent by us to him and we were off and running. Anyway, we have left alot of times for Jim to call us back or leave times that work for him , he has never called us back We wanted to resume services , now that he says it wasnt his company that didnt do the mowing in Sept and onward. And something clearly stopped his returning We never knew this info and had no idea of this information. It remains a mystery to us how this occurred. But clearly we had no bad feelings and wished to move forward having just learned from his brief message that it wasnt his company according to him. How to explain any of this was a mystery to us. We dont have a landscape company that might have done this during that time frame. We had only one company under agreement and that was Goff Landscaping and no on else had been contacted for the services. We waited after the 3 mows to move on to leaf removal by his company as he detailed to us in his initial meeting. When this wasnt happening we called him. Left word for him to resume all services as arranged and to move forward as we were pleased with the work, but didnt know what had happened to him. Why had he stopped in Sept. and never told us he did so??. He has not tried us back, no other messages. We dont know Jim well, but were going on Angie's list recommendations and friends who knew of him. We are displeased to not have a conversation with him about the experience he says he has had and why he didnt call us as customers and let us know earlier?? We were contacting him to resume and move onward. It is highly disconcerting to have someone in the same town, highly recommended, not behave professionally and treat others as they would wish to be treated themselves . Utter disregard and dismissal. Communication is poor at best and clearly the customer needs are not paramount. We cannot recommend his services. Sometimes when something like this happens, the true colors emerge. From our perspective,Communication is an art and businesses that dont have this as a skill can clearly result in situations like this one. Attitude is so much of what makes a business's success. Alot of time was spent in our search for a quality landscaper and this is a sad outcome of time, energy and poor results.

It was fabulous. I think it was like $25 or something, I can't really remember, it was very inexpensive, he just came and he hooked himself up and he climbed up the tree and he took the branch down and he was gone. It was terrific, calling someone and having them come out right away, I think that's so important. He just came out right away, he looked at what the problem was and he said it was an easy fix and he just went about and did it and he was done like probably 20 minutes and he's gone.

Great! You should hire him.

see above

Great, he followed up to make sure everything was establishing

He's great. He's very consitant. He has a small crew that's efficient and takes them about 30 minutes each week. They also do the major weeding in the beds as well.