Dryer Vent Wizard of MA

Spoke to Jerry on Tuesday and Matt completed the work on Friday; about as seamless of a process as could be hoped for. Jerry was great to communicate with on the phone. Matt arrived perfectly on time, was extremely helpful in proposing a great/clean solution to rerouting our ductwork (that didn't involve ripping open a bunch of walls like we thought we may have to do), talked through everything before the work started, and worked very fast/efficiently. He was also extremely respectful of taking basic health precautions while in our house without ever needing to be asked which was greatly appreciated.

This is the second time I've used Dryer Vent Wizard, and I had good experiences both times. Seven years ago Jerry came out and did a lot of dirty work. There was a lot of lint, and the dryer vents outside, necessitating climbing out the window onto a flat roof. Among other things, he installed a screen to prevent birds from nesting in the vent (he actually found a robin's nest). Seven years later, one of his crew came for what amounted to a shorter maintenance call, since Jerry had done the right thing all those years go. The only reason I gave them a "4" not a "5" on the price is that I don't know what the median price is for this service. I was charged this year the same price that I paid seven years ago, but if I weren't a repeat customer it might have been more.

The service technician called just prior to scheduled appointment to confirm. Arrived on time and described what was involved with the service and pricing including dryer vent cleaning, clean vent tray cavity, replace outside vent cover. Discovered birds nest just inside the outside vent exhaust pipe and removed it. Then Roy performed a thorough vent pipe cleanout and serviced the lint tray cavity. Installed a new bird proof exhaust cover. I felt the pricing was high, especially for the vent cover, $98, but Roy stated that it comes with a lifetime warranty which covers free replacement and cleanout should the cover become compromised.

Dryer Vent Wizard responded to my request for a quote about 2 hours after I submitted it; the other two Super Service companies still haven't gotten back to me, 6+ hours later. Quote was for $165-225 for a cleaning; turned out that my vent was out of code (soft hose rather than rigid) and completely stuffed. Dave (the tech) explained everything fully and quoted $639; with the Angie's List coupon, I paid $614. Really friendly, did an excellent job, explained everything, and cleaned up after himself.

I called and talked him through the vent cleaning project, and he asked for pictures which i sent him immediately. He was supposed to get back to me with option to clean the vents or replace them. I never heard back so I followed up twice with him and never got a response.

First of all they were very professional and did a great job at what they did. Only issue is the owner promised they would do more and that is why you pay a premium. This included taking measurements of air flow etc. none of this was done. They just scraped out the vents and left. The owner described other companies as ‘blow and go’ but said his was different. I saw no evidence of that. Also we agreed to an 8:30 to 9am start because 1 of the 3 units was unavailable until 10am. They arrived at 8am and told me they ‘would deal with’ that unit if they complain. It was a lot of money for less than 90 minutes effort

Didn't realize that it wasn't up to code. They replaced and installed the new equipment quickly and looks great. More importantly works great.

The job involved several "surprises" due to the construction of our house. These required unexpected additional efforts, all of which were addressed and done without additional charge!

Great experience! I called at noon and Paul, the technician, arrived by 2:30 PM. He did a clean, highly professional job and I’m delighted that my dryer is once again in good working order. I will definitely use them again.

Could not have been better. Had an emergency with the dryer and they were super responsive. Technician, Paul was very professional and explained all the problems to me. Would recommend them and hire them again in a heartbeat.

Responded quickly an professionally. Completed the job to my satisfaction

The work was completed in 30minutes.. 79dollars for service call plus labor and parts.. I am happy with work but find the charges on the very high side.. They did accept coupon from angles list but that was 10 dollars.. Would have saved at least 100 dollars by going with appliance repair company.. They wanted another 100dollars to instal the outside vent cover..passed on that will pick one up at HD and instal myself

The difference between the Wizard and the other company that came to my house was amazing. The appointment was set up promptly, the guy came on time and did a complete diagnostic of the venting system, finding that a bird had gotten into my vent pipe. He explained what needed to be done and what it would cost. It was not cheap, but you don't mind paying for work well done.

Very thorough which is appreciated given the fire hazard this poses.

Fine. My only negative remark would be; the cost was steep. Yet they were here within days of my call.

They were professional and helpful, and also replaced some of the venting to make our setup safer. They also offered some advice on how we had our washing machine set up, and recommended getting a plumber in. We have peace of mind knowing that they did a thorough job.

Thorough and professional. Removed a lot of lint from the dryer exhaust ductwork.

The crew showed up on time and completed the work quickly. They provided an estimate ahead of time and were very clear about the cost breakdown. They were courteous, professional and efficient. I would absolutely hire again.

This is the second time I've used Dryer Vent. I have been very satisfied with the work. This time the technician suggested that we install new tubing the next time they come. He was very clear about the advantages and made it appear that the cost will not be significantly more than the cleaning itself, with long-lasting benefits. They have also been honest both times in saying that we don't need service more often than every two years. Overall, a very reasonable cost that gives us peace of mind.

They were prompt and completed the work very well.

Very well. Roy was great!! Explained everything and worked hard at getting us a dryer vent. He was so nice and personable!! I will bring them back in the future for a cleaning!!

They were competent and they did a good job. Whatever they did appears to work well. They seemed very competent and professional.

Two guys came to do the job and they were both extremely nice and courteous and answered any questions I had. They told me that the vents were extremely clogged and that they should be cleaned annually. Since this is what they do numerous times a day the whole process was very quick and efficient. For the amount of time they spent $220 per dryer seems a bit steep but I didn't price any other company and I have a feeling that's probably the going rate in my area. Since we have very long dryer vents it isn't anything we can do ourselves so I was very glad to have it done.

Jerry was very responsive, fitting in an early morning appointment because we were under time pressure. Excellent service. Very punctual. Fair price.

The guys said it was one of the worst vents they had ever seen (my wife and I had recently bought the place). Took a lot longer than they though, but they were great. There was even a bird nest in the vent! Loved that the guys took and texted pics to me along the way to show the work they were doing.