EVERETT M BROOKS COMPANY

Rude, unresponsive and weeks late.

I hired Mr. Bruce Bradford PLS to survey my property. The agreement was signed, and my check for $900 was deposited. That was the last time I heard from Mr. Bradford. I have tried to contact him by emails and numerous phone calls and voice messages without avail. He just not responding.

Work was completed in 2 days. They answered all my questions. Very simple and straight forward.

We hired this firm to design a system to solve a flooding problem we had in the driveway at our home. Mike Kosmo of the Everett Brooks firm designed a system, and we provided the written plans to several contractors from whom we requested bids. These contractors all said the system he had designed would not work, as there was inadequate change of grade for the water to drain away from our house to the storm sewer. I took the plan back to Mike, informed him that several contractors said it wouldn't work, and asked him for a 'plan B.' He verbally described a couple of changes we should make, and said that the modified plan should still be adequate for a '100 year rain storm.' We had a contractor install the modified system exactly as Mike Kosmo had described it. And the new system is significantly worse than what we had before we did anything (i.e. the driveway floods much more frequently and severely). So we paid Everett Brooks about $3,500, we paid a contractor more than $15k, and we are worse off than before we started. Now I have to go and hire a competent engineer and start all over again. I absolutely would not use this firm again, nor would I recommend it to anyone. I am so angry and frustrated at this firm that I can hardly see straight.

What a disappointment! This company had done a terrific job on a survey for me about 15 years ago, so of course I tried them first. I tried for days before I could get anyone to answer the phone (their website was always down). Then they sent me a wildly inflated estimate (more than three times the proposal I did accept). It included charges for many things you do not need to get a deck building permit in Newton -- and they're a Newton company, so they should know that. As a matter of fact, I'm sure they do -- maybe they were just hoping I didn't?

EM BROOKS OMITTED THREE OF THE FIVE LOT LINES THEY WERE SUPPOSED TO SURVEY, WERE INCONSIDERATE OF MY NEIGHBORS AND DAMAGED SOME OF MY SHRUBS.