ARS - Boston

My furnace was blowing hot and cold air. First trip to the house was to diagnose the problem. New part (Flame sensor) was necessary. Second trip to the house for repair could not happen because technician brought part that was incompatible. Third trip to the house replaced the part, but system was still blowing hot and cold air. Fourth trip to the house was cleaning rust accumulation in tubing/pipes, which apparently solved the problem. Too many trips to the house. I can not help but wonder whether a bad flame sensor was the actual cause of the problem not, since replacing it alone did not solve the problem.

Did the job same day excellent customer service and totally satisfied.

They are professional and knowledgeable.

Company needs help with communication

As far as I can tell everything was done properly, they were very professional Everything was left, cleaned .🤗👍🏽

This is our 3rd time using ARS. Iâ ve consistently had excellent service from them. The Techâ s are on time pleasant and professional.

Excellent! Professional, timely and they did a great job.

The gentlemen that came were very professional and friendly.

Ken was excellent & very knowledgeable

I purchased a mini split AC through Home Depot and they contracted ARS to install it. ARS used white line insulation over copper piping to connect the units. During a recent maintenance of this system by ARS their service staff member came out and told me that the line needs to be replaced from the outside unit to the inside unit and it would cost me $1500. He informed me that the white line insulation deteriorated causing the copper piping to become porous. As such the piping will not hold coolant. The also informed me that their is a class action lawsuit for the defective white line. I asked him who was responsible for the insulation and was told it was a third party and to just google it. I contacted both Mitsubishi and Home Depot who said that the line was provided by ARS and they will need to provide the information about it. ARS has not provided me the name of the manufacturer of the insulation nor the specifics about the line so that I can work on getting reimbursed for this defective material. Furthermore, after reading the manual provided with the mini split it appears that ARS did not follow the manufacturers installation instructions and tape/seal the ends of the line properly to prevent this issue in the first place. I am very upset with ARS for not following appropriate procedures and for not performing outreach about this issue and providing information about the source of the white line insulation. I have spoken with Home Depot about ARS's failure to follow procedures and their use of defective materials and recommended they consider an alternate installation company going forward. I would not recommend ARS's services.

Mr St. George came on time, much earlier than expected! He was professional, knew his stuff, and quick. Have been using this company for years. For the most part, they have always done a great job.

They show up like they say they will.. Adressed the issues I was concerned and tested and replaced. Retested and stayed to make sure it works and explained to me how it works and made sure I am comfortable with what was repaired and serviced.

I would not recommend ARS. There service team is subpar and they don't backup their work. My unit is old but was running fine until I decided to give them a try. I now have a broken unit that requires quite an expense to fix. The service department manager was just an excuse maker who couldn't understand having an inexperienced tech work on my unit had nothing to do with the final outcome. I had to remind him that Training doesn't always equal competency

Fair pricing, fast install, professional and knowledgeable. Great Customer Service.

Fast service great technicians and super helpful with answering my questions. Highly recommend.

Gentleman that came this morning was very nice, helpful and knowledgeable. My appointment and arrival time was prompt . Amanda in customer service was the best. She was very helpful to me.à  à °à  à  à  à  à  à  à  à °à  à  à  à  à  à Â

When called to check our aged boiler, David S. arrived that within hours. When a flow valve exploded in his hand (OUCH!), he calmly and stoically arranged for a new heating system to be installed the next day. Aaron and Nate were prompt and thoroughly professional. Aaron, in particular, took the time to answer questions and provided clear information for the new system's operation. We've always been pleased with ARSBoston's service for our A/C system; it is VERY comforting to know that they will be servicing this new gas boiler for years to come. The quick response and remedy provided by ARSBoston will never be forgotten; we are truly grateful!

The two gentlemen that came where very thorough going through the system and where able to find and correct the issue . I am very pleased with the service

The two gentlemen that came where very thorough going through the system and where able to find and correct the issue . I am very pleased with the service

My oil furnace stopped working on Saturday. Kyle from ARS came that same day and we had a new gas furnace on Tuesday (Monday wad a holiday). Grateful for the fast attention and getting me a new furnace before others could even provide quotes.

The service tech was friendly and professional

They explained everything clearly and were very friendly throughout the entire process. They were extremely careful with removal of our old water heater (which was a giant 120 gallon) and the new unit is beautiful!

On one of the coldest days In January, 2024, the team arrived at our home at 9:00 am. Our 24 year old boiler was removed and the new one was installed. Thankfully, we had heat by 3:00 pm. The work site was cleaned and the installer explained all the safety features of the boiler. All went smoothly and we are satisfied with the work that was done.

My heating unit broke down on December 29 and was 30 years old and had to be replaced. I called ARS on Dec.30th for a free estimate. Taze Picard came an hour later game me a good price and , the weather being at around 27 degrees I needed it to be done as soon as possible. Well he told they could do it the next morning. Great!! The next morning at 7:30 the plumber for the company doing the work was here to do the job. Nice, Professional , they did a great clean and well done heather replacement job. Great service, I highly recommend it. Thanks, CP

Timely response and problem resolution