ARS - Boston

It was an anomaly and not easy to diagnose not being able to be repeated on demand. I appreciate the patience of ARS customer service as well as the great install job by Josh and the eventual resolution. I have had ARS for a number of years and their professional approach is why I trusted them for this new system install. I appreciate their strong commitment to customer service and patience in this matter.

The actual job covered switching heating, air conditioning, and hot water to natural gas. All new equipment. Efficiently installed and good price. Service follow up was excellent.

Immediately responsive, thorough and helpful. Highly recommend!

Very honest and professional

They responded to me right away. I was able to work with them to get the job done! We have heat again and it works great! They were very professional and helpful with everything. I am glad I used Home Advisor!

Had to have some dampers replaced on my system. The ARS technician came and explained that the job was a big job because he had to remove the exhaust and inlet plumbing, as well as other items that prevented one of the dampers from being removed easily. The quote was $1670, which I thought was high, but given the extensive amount of work involved, I agreed. When the technician return for installation, he cut the duct from the bottom and easily removed the troubled damper. No plumbing work or removal of any other items was required. He spent less than an hour on the site. Naturally I called ARS to discuss the bill and to ask how they arrived at that number, since they provided no parts or labor costs on the invoice. The ARS rep explained that their hourly rate is $416 and that the charge was for 2 1/2 hrs. He also told me that they do not quote costs because they are a flat rate company.

The work from start to finish was professionally managed. Best overall experience regarding HVAC work performed in my home. Thank you.

Fast, professional, friendly, courteous. This is my go-to company from now on.

Prompt, professional service. Very responsive and efficient!

Quick response, representative spent time outlining the reputation of the company and then all details regarding the Installation. Because of the details of the house the intallation was complicated but it was performed expertly by two men in one day. I could not be happier.

The whole process was very quick and easy. Installation took less time than projected and they left my house in great shape. I would highly recommend ARS

Both salesman and technician showed up on time always. Office staffs are always polite and efficient in terms of scheduling and reminders. Promptly responds to emails. The project was done greatly and professionally in general, although projected time was one day and turned out they finished in two days. There is an emergency burner switch that the technician failed to reconnect and made it work, which they claimed that it is not the electrical written on the contract, so not responsible!! Very disappointed! It's an emergency switch that connects to the furnace.

Confusaion r

on time and did toilet installation well

The plumber was on time and did the repair quickly and well.

I'm not one to spend time writing product or service reviews, much as I appreciate the output of those who do, but I feel compelled to write this one in the spirit of offering some guidance. Let me state unequivocally, at the outset, that ARS was competent when both installing my Lennox gas-fired water boiler over seven years ago, and when replacing a part for it this past month. It is the latter job which is the basis for this review, although I now realize their pricing culture probably accounted, at least in part, for the very high cost of initial installation ($8,600). Despite my Lennox boiler having a 10-year warranty on parts and being only 7.5 years old, ARS told me the part needing replacement was no longer under warranty. As this part was highly integral to the boiler's operation, I was skeptical, but they were adamant. So, I called Lennox Customer Service and was told ARS should file a warranty claim, so that the warranty question could be evaluated by Lennox. This sounded reasonable, so I asked ARS to do this (a simple and quick online procedure for them, as a licensed Lennox dealer). ARS refused to do so, saying "they never file warranty claims," and tried to make excuses about it being futile because I had not done an annual maintenance tune-up on my boiler. Nothing about such maintenance was even mentioned to me by Lennox Customer Service. Again, I called Lennox Customer Service, and they told me they always expected any of their licensed dealers at least to file a claim with them in such a case as this. Lennox Customer Service then transferred me to the Lennox Consumer Affairs Department, whereupon I spent over an hour and a half on the phone waiting to talk with that department's representative. When finally reached, he immediately insisted that ARS should be filing a claim on my behalf, and he proactively called ARS to instruct them to do so. Moreover, he made no mention of any need for "annual maintenance" with respect to maintaining a valid warranty, and told me -- on the spot -- that the part was still under warranty coverage. ARS called me the next day, leaving a terse voicemail to the effect that the part was under warranty, after all. It is obvious ARS wishes to avoid filing warranty claims whenever they can; they even said so explicitly to me, as already referenced. My guess is that they much prefer to "milk" their customer for a new part. I use the pejorative term of "milk" because ARS was going to charge me $690 for this new part even though Lennox Consumer Affairs told me (and I later confirmed by checking online with an HVAC parts supplier) that the part in question was available for $195. And that still would include the manufacturer's warranty (in this case, from Honeywell, a subcontractor to Lennox), provided it is installed by a licensed technician. (Finally, I will also mention, as almost an afterthought, that ARS charged $270 for a mere 30 minutes of labor to replace the part. When I protested t

Jim was personable and very knowledgeable. I have no fear about my heating equipment because he explained in detail everything I needed to know, down to the repairs he made. He also installed a programmable thermostat and stayed until I understood how it worked. ARS is my HVAC first and foremost.

Was referred through Home Depot for an HVAC repair. They misdiagnosed and said I needed an entire replacement. The system still did not work after replacement; the problem was a fire dampner the whole time and what should have been a $10 repair cost me $10K.

Scheduled special time for my schedule- courteous & professional

I had a service performed on my central A/C. Jim C. was very polite and professional. In addition to the service he had several suggestions to help improve our systems performance.

Fast and accurate

I had an A/C tuneup and Jim C was very nice, professional, and knowledgable.