Winters Home Services

THE TECHNICIAN WAS POLITE, KNOWLEDGEABLE, AND HELPFUL. HE COMPLETED THE WORK QUICKLY AND LEFT THE AREA CLEAN. IT WAS EASY TO REACH THE COMPANY TO SCHEDULE THE APPOINTMENT.

THE GUYS WHO DID THE INSTALLATION ARRIVED ON TIME, AND COMPLETED THE WORK EXACTLY WHEN THEY SAID THEY WOULD; THEY WERE PROFESSIONAL AND COURTEOUS. THEY FIXED SOME UNRELATED PLUMBING IN OUR BASEMENT FOR NO CHARGE, PRESUMABLY TO PASS INSPECTION. THE QUALITY OF THEIR WORK SEEMED GOOD, UNTIL A PIPE STARTED LEAKING ABOUT A WEEK AFTER THE INSTALLATION. HOWEVER, IT WAS A MINOR PROBLEM, AND ONE OF THE MASTER PLUMBERS CAME TO OUR HOUSE WITHIN AN HOUR OF MY CALL ON A SATURDAY MORNING TO FIX IT.

MY TENANTS WATER HEATER WHICH WAS 10 YEARS OLD BEGAN TO LEAK. I CALLED FOR A SERVICE CALL AND EVEN THOUGH THEY WERE BOOKED FOR THE DAY THEY PUT ME ON THE ''UNSCHEDULED LIST'' AND SAID THEY WOULD GUARANTEE SOMEONE WOULD BE OUT THERE THAT DAY. CRAIG CAME OUT THAT AFTERNOON AROUND 3:30 AND SAID THAT THE WATER HEATER NEEDED TO BE REPLACED, A SECTION OF CORRODED PIPE SHOULD BE REPLACED AND IF I WANTED HIM TO HE COULD REPLACE A BROKEN SHUTOFF VALVE TO AVOID ANY LEAKAGE IN THE FUTURE. HE QUOTED ME $1498 FOR ALL THREE SERVICES. WHEN THE WORK WAS COMPLETED AND HE WAS EXPLAINING EVERYTHING HE HAD DONE I NOTICED HE HAD REPLACED AN IMPROPERLY INSTALLED STEAM PIPE (AT NO CHARGE) AS THE EXISTING ONE WAS A HAZARD. ALTHOUGH IT WAS 6:30 IN THE EVENING WHEN HE FINISHED HE STILL TOOK THE TIME TO EXPLAIN TO ME HOW MY SYSTEMS WORKED, HOW TO MAINTAIN THEM MYSELF SO AS TO AVOID FUTURE SERVICE CALLS ETC. HE ALSO TOOK THE TIME TO LISTEN TO SOME OTHER PLUMBING CONCERNS I HAD IN THE HOUSE. TOP NOTCH SERVICE!

I HAD RESEARCHED PLUMBERS ON ANGIE'S LIST AND PRETTY MUCH ALL OF THE COMMENTS FOR WINTER'S PLUMBING WERE CONSISTENT...''EXCELLENT QUALITY, UP FRONT FIXED COST QUOTE... SLIGHTLY EXPENSIVE'' WITH THE GENERAL IDEA BEING IF YOU WANTED TO MAKE SURE THE JOB WAS DONE ON TIME WITH HIGH QUALITY AND AN UP FRONT KNOWN COST THEY WERE THE COMPANY TO USE AS LONG AS YOU DIDN'T MIND PAYING A PREMIUM. I HAD A TOILET BREAK AND COME FREE FROM THE FLOOR AND MY BIGGEST FEAR WAS LEAKAGE ONTO THE TENANTS CEILING BELOW. I CALLED THE EMERGENCY # AND SPOKE WITH A GENTLEMAN WHO AFTER ASKING ME SOME QUESTIONS WAS ABLE TO DETERMINE THAT THE TOILET WAS NOT LEAKING AND THAT THERE WAS NO NEED TO PAY THE AFTER HOURS DISPATCH FEE, BUT RATHER CALL IN THE MORNING TO HAVE SOMEONE COME OUT. WHEN I CALLED THEY QUOTED ME $175. THE GENTLEMAN ARRIVED ON TIME AND DID THE WORK WITHOUT PROBLEM FOR THE AMOUNT THEY QUOTED ME. HE WAS PROFESSIONAL AND NEAT AND I WAS VERY HAPPY WITH THE SERVICE.

POOR RECEPTIONIST SERVICE, NO HEATING TECHNICIANS ARE EVER AVAILABLE TO DISCUSS THE CASE, AND AS STATED ABOVE, THEY HAVE GIVEN UP TRYING TO FIX MY HEATER! IN ADDITION, THEY NEVER HAVE APPOINTMENT TIMES AVAILABLE BEFORE 4:00 PM, AND THEN THEY WANT TO CHARGE YOU AN EXTRA $100 FOR COMING OUT AFTER 4:00!

THEY WERE PROFESSIONAL, BUT SLOW WITH ESTIMATE.

THE ESTIMATOR CALLED THE MORNING OF OUR APPOINTMENT AND SAID HE HAD TRANSPORTATION TROUBLE AND ASKED IF HE COULD COME AT A DIFFERENT TIME. I WAS PLEASED THAT HE MADE EVERY EFFORT TO KEEP IT FOR THAT DAY AND APPRECIATED HIS CALLING WITH AS MUCH NOTICE AS HE COULD UNDER THE CIRCUMSTANCES. WINTERS WAS VERY RESPONSIVE TO MY CALLS AND PATIENTLY LISTED AS I EXPLAINED WHAT WE WERE LOOKING FOR (THE VALVE SYSTEM IS WAS AN UNUSUAL REQUEST) AND WAS GOOD ABOUT FOLLOWING UP TO SEE IF THERE WERE ANY QUESTIONS AFTER THE PLUMBERS VISIT. THERE WAS ONE AND THEY GOT BACK TO ME WITH AN ANSWER IN ABOUT AN HOUR OR SO. MY EXPERIENCE OF TALKING WITH AND MEETING THE STAFF OF WINTERS REMINDS ME OF THE TIMES I HAVE FOUND MYSELF AT AN AUTOMOBILE DEALERSHIP FOR SERVICE. THE DEALER KNOWS WHAT HE'S DOING AND HOW TO DO IT BY THE OFFICIAL BOOK WHEREAS MY LOCAL MECHANIC GIVES ME WHAT I NEED, INCLUDING CHOICES AND SOUND INFORMATION. THIS WITH A PRICE (AND OVERALL EXPERIENCE) THAT FEELS BETTER THAN THE DEALERSHIP.

EXPERIENCE WAS EXCELLENT. ANDY DID GREAT, THOROUGH WORK AND WAS PROFESSIONAL AND NICE. WE BOUGHT OUR HOUSE 1 YR. AGO (FIRST HOUSE) AND HAD SEVERAL HEATING IMPROVEMENTS AND MINOR PLUMBING FIXES PLANNED. ANDY REVIEWED OPTIONS AND PRIORITIES WITH US, ANSWERED LOTS OF QUESTIONS ABOUT THE HEATING SYSTEM ITSELF, MAINTENANCE, EXPECTED LONGEVITY. WENT ABOVE AND BEYOND IN SEVERAL WAYS (WE PULLED RADIATORS BECAUSE OF BAD DRAFTS TO INSULATE BEHIND, ANDY POINTED OUT THAT IT WAS PARTLY BECAUSE THEY HADN'T INSULATED SPACE WHERE WINDOW PULLEYS & WEIGHTS HAD BEEN WHEN WINDOWS REPLACED, AND SO WE WERE ABLE TO TAKE CARE OF THIS PROBLEM ALSO). 2 DAYS FOR WORK WERE SCHEDULED IN TIMELY MANNER, WHEN LATE ONE DAY BECAUSE OF RAIN/TRAFFIC (OCT. 05), CALLED TO LET ME KNOW. AS FOR COST, I LIKE KNOWING EXACT COST UP-FRONT, AND I AM WILLING TO PAY A BIT MORE FOR PROMPT, PROFESSIONAL SERVICE WITH FULL GUARANTEE.

THIS COMPANY WAS VERY PLEASANT TO WORK WITH. MY INITIAL PHONE CALL WAS ANSWERED PROMPTLY & A TIME WAS SET UP THAT WAS CONVENIENT FOR ME, SINCE IT WAS NOT AN EMERGENCY. JEN WAS VERY PROFESSIONAL, EXPLAINED ALL WORK, CHECKED A RADIATOR FOR ME TOO & THEN CLEANED UP AFTER THE WORK WAS COMPLETED.

CUSTOMER ORIENTED. I APPRECIATE THE WRITTEN ESTIMATES BEING PROVIDED BEFORE THEY START WORK. ALSO APPRECIATE THAT THEY WEAR BOOTIES TO AVOID TRACKING DIRT INTO THE HOUSE. WHEN THE BATHROOM FAUCET THEY INSTALLED DEVELOPED A PROBLEM SHORTLY THEREAFTER (IT WOULDN'T HOLD WATER) THEY KEPT COMING BACK UNTIL THEY GOT IT RIGHT. ONE OF THEIR FIELD SUPERVISORS, IAN CHISHOLM, IS ESPECIALLY GOOD AT TROUBLESHOOTING AND EXPLAINING HIS WORK. WINTERS IS A BIT PRICEY BUT THEY ARE RELIABLE.

VERY PROFESSIONAL. PROVIDED A COMPETITIVE QUOTE. THEY SHARED A LOT OF GOOD INFORMATION ABOUT HEATING SYSTEMS AND OUR OPTIONS. THEY WERE PUNCTUAL AND EASY TO SCHEDULE.

OUR WASHING MACHINE FLOODED THE BASEMENT ON SUNDAY AFTERNOON AND THEY WERE ABLE TO GET SOMEONE OUT WITHIN A COUPLE OF HOURS WITH EXCELLENT PHONE FOLLOW-THROUGH. HE COULDN'T GET ACCESS TO THE MAIN FROM THE WASHER CONNECTION AND PUT IN AN ORDER TO HAVE THE DANDY-CLEANOUT ACCESS INSTALLED ON MONDAY. THIS SECOND CALL WAS ALSO COMPLETED PROMPTLY, AS SCHEDULED AND WITH QUOTE UP FRONT AND NO WORK BEGUN TILL WE HAD APPROVED IT. THEY THEN CALLED THE DRAIN SPECIALISTS BACK TO FINISH CLEARING THE DRAIN AND RE-CONNECT WASHER. THIS PART OF THE JOB WAS A TOTAL BOTCH AND TOOK UNTIL 10PM, WITH NO INFO ON WHEN MEN WOULD ARRIVE, NO QUOTE FOR WORK, NO EXPLANATION OF THE WORK BEING DONE AND NO INFORMATION WHEN THE ONE MAN WHO CAME HAD TO CALL FOR A SECOND FOR ADDITIONAL HELP. HOWEVER, THE SERVICE MANAGER (MICHAEL) READILY AGREED TO CUT BILL FOR LAST CALL IN HALF (TO CHARGE FOR 1 MAN.) OVERALL SATISFIED, BUT RATINGS REFLECT 2 CALLS OF GOOD QUALITY AND ONE THAT RATES D-F GRADES IN ALL ASPECTS.

JEN WAS VERY PROMPT AND COURTEOUS. WOULD HAVE COME OUT IN A FEW DAYS TO REPLACE, BUT I WENT WITH ANOTHER COMPANY WHOSE ESTIMATE WAS CONSIDERABLY LOWER. HER ESTIMATE WAS HIGHER BECAUSE IT INCLUDED REPLACEMENT OF THE DRUM TRAP, WHICH TURNED OUT NOT TO BE NECESSARY. ESTIMATE WAS FOR $545.00.

PROFESSIONAL, JUST OUT OF MY PRICE RANGE.

IAN ARRIVED EARLY TO DO THE ESTIMATE. VERY PROFESSIONAL. HE EXPLAINED THEIR FLAT RATE PER JOB PRICING. PLUMBER WAS SCHEDULED AND HE ARRIVED A FEW MINUTES EARLY. PLUMBING PART WAS DONE PRETTY QUICKLY AND THE WORK AREA WAS TAPED OFF WITH PLASTIC SO WE COULD USE SHOWER. WE ALSO USED THEIR TILER (SEPARATE CHARGE). THEY ARRIVED THE NEXT DAY WITHIN THE TIME WINDOW AND DID AN EXCELLENT JOB. THE TUB SPOUT STUCK OUT ABOUT AN INCH FROM THE WALL AND THE TUB/SHOWER LEVER WAS MISSING SO THE PLUMBER CAME BACK THE NEXT DAY TO FINISH UP. THIS WAS NOT DONE CORRECTLY. AT THE TOP OF THE SPOUT THERE WAS STILL A 1/2 INCH GAP THAT THE PLUMBER TRIED TO FILL WITH CAULK. A COUPLE HOURS LATER IT HAD ALL DRIPPED DOWN THE WALL. ANOTHER CALL AND THEY SCHEDULED A SUPERVISOR TO COME BACK WITH THE PLUMBER. HE FIXED IT CORRECTLY IN JUST A FEW MINUTES AND EVERYTHING WORKS FINE. WISH IT HAD BEEN CORRECT THE FIRST TIME, BUT THEY WERE VERY RESPONSIVE AND WANTED TO MAKE SURE I WAS SATISFIED.

OVERALL, THEY DO SATISFACTORY WORK, HOWEVER I WILL NEVER USE THEM AGAIN BECAUSE THEIR PRICES ARE OUTRAGEOUSLY HIGH. ALSO MY GARBAGE DISPOSAL BROKE SHORTLY AFTER THEY REINSTALLED IT. IT WORKED BEFORE THEN. CONS: DON'T WORK BY THE HOUR, BUT PRICE ACTIVITIES. THE PRICES ARE IN A BOOK, BUT THEY WON'T GIVE YOU THE PRICE OVER THE PHONE. THIS MEANS YOU NEED TO TAKE OFF WORK ONLY TO FIND OUT THAT THEY'RE TOO EXPENSIVE. THEY PRICE EACH ACTIVITY FOR THE LONGEST IT MIGHT TAKE. SO FOR TWO HALF HOUR JOBS, WHERE OTHER PLUMBERS MIGHT CHARGE YOU FOR AN HOUR, THEY WILL END UP CHARGING THE EQUIVALENT OF 4 HOURS OF ANOTHER PLUMBERS TIME. CAN'T GET A PLUMBER ON LESS THAN 2 DAYS NOTICE. PROS: PROFESSIONAL, AND DO PRETTY GOOD WORK. HOWEVER, PLENTY OF OTHER PLUMBERS DO PRETTY GOOD WORK FOR ABOUT HALF THE PRICE. MIGHT BE WORTH USING IF DOING A LARGE JOB, AND GET SOMEONE TO COME OUT, GIVE YOU AN ESTIMATE IN ADVANCE, TAKING INTO CONSIDERATION THAT YOU'RE DOING MORE THAN ONE ITEM.

THEY WOULD ONLY COME OUT TO QUOTE ON-SITE. TWO GUYS CAME OUT AND SAID THE SHUT OFF VALVE ON THE INSIDE WOULD BE $250 AND THE OUTSIDE WOULD BE SOMEWHERE AROUND $200, BUT I CAN'T REMEMBER HOW MUCH BECAUSE I WAS IN SHOCK ABOUT THE PRICE. I SPOKE TO ANOTHER PLUMBER FROM THE LIST AND THEY QUOTED ME AROUND $100-120 FOR THE JOB. I KNEW THAT THERE IS NO WAY THE JOB COULD BE PRICED AS HIGH AS THEY QUOTED, AND AM NOT SURE WHY THEY MIGHT TRY TO TAKE ADVANTAGE OF THE SITUATION.

I HAD OTHER WORK TO BE DONE: A NEW FAUCET AND THE GUTS OF THE TOILET TANK. WINTER'S PRICE WAS $203 TO REPLACE THE INSIDES OF THE TOILET AND $198 TO REPLACE THE FAUCET (NOT INCLUDING FAUCET, BECAUSE I HAD THE FAUCET...THEY CHARGE BY THE JOB.) INSTEAD, I HAD BOTH JOBS DONE BY PORTER PLUMBING FOR $106. WINTERS WAS GOING TO CHARGE ME $401.

EVERYTHING WITH THE INSTALLATION WAS FINE FROM THE WOMAN THAT WE INITIALLY SPOKE WITH OVER THE PHONE; TO THE SET UP THE APPOINTMENT; TO THE WORKMAN THAT DID THE INSTALLATION. THE PROBLEM WE HAVE IS WITH PRICING. THE WHOLE JOB TURNED OUT TO BE $416, JUST TO INSTALL A SIMPLE PART. I THOUGHT THAT THE PRICING WAS A LITTLE SKETCHY SO I WENT TO A HARDWARE STORE AND LEARNED THAT THE PART WAS AROUND $30. WHEN I INITIALLY INQUIRED ABOUT THE PART, THE PLUMBER TOLD ME IT WAS $100. EVEN IF THE PRICE WAS THIS MUCH, I FEEL THAT THE JOB SHOULD NOT HAVE COST OVER $400. I FEEL THAT THE COST WAS EXCESSIVE. I THINK PEOPLE SHOULD BE VERY CAUTIOUS WHEN THEY CALL THIS COMPANY BECAUSE YOU DO NOT KNOW WHAT IS GOING TO COME OUT AT THE END. I WENT ALL THE WAY OUT TO THE COMPANY TO DISCUSS THE PRICING AND THE SERVICE MANAGER SEEMED TO BE DISINTERESTED IN MY CONCERN.

I DIDN'T WANT THEM TO COME OUT TO MY HOME, AND NEED ME TO SHUT OFF THE WATER JUST FOR AN ESTIMATE. I DIDN'T FEEL COMFORTABLE THAT THEY COULDN'T EVEN GIVE ME A PER HOUR RATE OVER THE PHONE

WE HAD WINTERS INSTALL A KITCHEN FAUCET. YES, YOU READ CORRECTLY, $250 FOR A FAUCET, AND WE ALREADY HAD THE FAUCET, SO THIS WAS JUST LABOR. THAT WAS WITH THE ANGIE'S LIST COUPON. I WAS EXTREMELY DISAPPOINTED IN THE PRICING SCHEME. WHEN I CALLED, THEY REFUSED TO QUOTE US A PRICE OVER THE PHONE, BUT INSISTED THAT THEY COULD COME OVER THAT SAME DAY. WHEN THE PLUMBER ARRIVED, ALL HE DID WAS LOOK AT A BOOK TO FIND THE PRICE ($271 - $20 COUPON) AND STARED AT ME. NO EXPLANATION OF THE COST, NOTHING. I FELT PRESSURED TO SAY YES. SO I DID. THE JOB WAS DONE IN 30 MINUTES. A WEEK LATER, I WAS STILL UPSET ABOUT THE COST AND SPOKE WITH THE MANAGER. HE TOLD ME THAT THE PLUMBER HAD FAILED TO WALK ME THROUGH A SEVERAL-POINT PITCH ON THEIR PRICES. IT SEEMS THEY RUN A VERY BIG SHOP WITH A LOT OF OVERHEAD AND BECAUSE OF THAT THEY CHARGE UP FRONT. PERHAPS THEIR UP-FRONT PRICES ARE MORE USEFUL FOR LARGE JOBS WHERE THE NUMBER OF HOURS IS UNPREDICTABLE, BUT NOT FOR THIS JOB.

THEY WERE RESPECTFUL, DID THE JOB PROFESSIONALLY, I WOULD CALL THEM BACK AGAIN AND HAVE.

THEY WERE VERY RESPONSIVE ON THE PHONE AND THE GENTLEMAN THAT THEY SENT OVER FOR THE ESTIMATE WAS EXTREMELY COURTEOUS AND PLEASANT. THE ESTIMATE THAT HE PROVIDED ME WAS VERY SURPRISING BECAUSE HE QUOTED $734 TO REPLACE THE VANITY AND $890 TO INSTALL THE PRESSURE BALANCED VALVE. (THEY WERE SUPPLYING THE ACTUAL VALVE AS WELL). THIS PRICE MADE MY JAW DROP SO THERE WAS NO WAY I WOULD USE THEM. I UNDERSTAND THAT THIS IS BECAUSE THEY USE SUBS, BUT I HAVE SINCE FOUND SOMEONE ON ANGIES LIST WHO WILL DO THE WORK FOR ME FOR LESS THAN HALF THIS PRICE.

THE COMPANY RETURNED OUR PHONE CALLS VERY PROMPTLY AND GAVE PHONE ADVICE ABOUT WHERE TO FIND THE THERMOSTAT ON OUR HOT WATER HEATER. THEY WERE VERY HELPFUL EVEN THOUGH THEY DIDN'T COME OUT AND DO ANY WORK FOR US.

THEY WERE ON TIME, VERY POLITE AND VERY CLEAN -- AND THE DRAINS ARE WORKING MUCH BETTER NOW. THE PLUMBER EVEN ALERTED ME TO A WEB COUPON THAT SAVED ME $25!