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Winters Home Services

Plumbing, Heating and Air Conditioning, Drain Cleaning,

About us

Whether you are a first-time customer or a returning customer, the HVAC and plumbing professionals in Cambridge are committed to providing you with the most professional home service and the kindest customer service that you have ever received. As a fully bonded and insured company with a master license and over 20 years of hands-on experience, Winters® Home Services makes excellence their priority and dedicates themselves to that promise by offering warranties on labor and parts, as well as a 100% customer satisfaction guarantee. Work trucks are fully loaded with all of the necessary tools and equipment to tackle any kind of home service. That includes plumbing, drain, water heater, and HVAC services. Get in touch with the skilled specialists today and ask about your free estimate! 24/7 phone line.

Business highlights

30 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing, Emergency Plumbing, Toilet Repair, Sink Repair, Pipe Leaks, Sump Pumps, Water Backflow Test, Sewer & Drain Clearing, Sewer & Drain Repair, Main Drain Repair, Trenchless Sewer Repair, Water Heater, Water Heater Installation Services, Conventional Water Heaters, Tankless Water Heaters, Heating & Cooling, AC Sales & Installation, AC Repair & Service, AC Start-Up & Inspection, Central AC Systems, Ductless AC Systems, Furnaces, Heat Pumps, Boiler Repair, Garbage Disposal Repair

Services we don't offer

Air Ducts

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Discover
MasterCard
Visa

Reviews

3.9266 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
52%
4
13%
3
9%
2
10%
1
16%


Rating CategoryRating out of 5
quality
4.3
value
3.3
professionalism
4.3
responsiveness
4.4
punctuality
4.6
Showing 251-266 of 266 reviews

Andrew R.
11/2020
2.0
heating & air conditioning/hvac
  + -1 more
replace hvac system
Description of Work: While they accomplished the task, in the process they broke my neighbor's AC unit because they started working on the wrong one and when they reversed course they put it back together wrong. They were called back and worked on it again, only for it to be still broken. They blocked the entire main thoroughfare with their equipment instead of using our side street for some reason. Finally, they destroyed the door to the roof deck trying to jam the new AC unit through. Of course they didn't bring up/ correct any of this proactively. And for the pleasure of all the above they charged an astronomical price (which I agreed to ahead of time, though would have expected good service for this price). Beware.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

$12,000

carol A.
03/2011
3.0
plumbing, drain cleaning
  + 0 more
it didnt go well at all.
Description of Work: came out after 3 phone calls.tore my house apart trying to find a broken water pipe.was at my house for over 8 hours and refused to clean up the mess he made.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0

$2,049

Sarah R.
02/2009
1.0
heating & air conditioning/hvac
  + -1 more
They never called me back.
Description of Work: I called them for an estimate.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Mike H.
10/2008
3.0
heating & air conditioning/hvac
  + -1 more
Fine.
Description of Work: Provided a bid at least twice as high as alternative so I didn't follow closely. Otherwise I liked Winter their bid and the process. The bid was simply twice as high as others available. I would not venture any information about their service because we are not going to use it.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro

Irene S.
09/2008
1.0
drain cleaning
  + -1 more
See above.
Description of Work: I called Winters Company for my clogged bathroom sink because I had a coupon. Winters Company could not fit me in that day, unless I wanted to pay an extra $125.00 for an emergency call. I asked what is the price for a non-emergency call for a clogged bathroom sink and I was told the receptionist didn't have that information. That should have been a sign to call some other vendor. Instead I waited until noon the following business day when the contractor arrived as scheduled, took a long time surveying the pipes and back and forth to the truck, finally agrees to snake the drain, for a price of $325.00!!! I gasped at the amount and asked how long it would take and what kind of equipment. I was not satisfied with the reason for this high price so he politely and quickly left. I proceeded to call 2 other drain cleaning companies who were prompt within the hour and the quote was half what Winters Co. charged.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
2.0
punctuality
4.0


BARBARA M.
08/2008
5.0
water heater repair
  + -1 more
Excellent service, no surprises.
Description of Work: Winters replaced a failing water heater. They responded immediately even though the problem occurred on a weekend. They explained all the options to us and lent us a temporary heater for a couple of days until they were able to install the replacement.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

robin G.
06/2008
5.0
heating & air conditioning/hvac
  + -1 more
They were prompt and courteous.
Description of Work: Serviced a/c unit

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

PETER V.
03/2007
5.0
plumbing
  + -1 more
They were efficient and courteous.
Description of Work: We had a leak in an upstairs toilet - they came over on a Sunday night because the leak was leaking from the second floor into the first floor bathroom. They opened up the ceiling in the downstairs bathroom, located where the leak was coming from, turned off the water upstairs. They came back the next day and offered to re-seat the toilet for $250. I had them replace it instead with a high-efficiency toilet that is impossible to stop up. They also disposed of the old toilet at no charge. There was an emergency weekend service charge.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

DEEPTO C.
08/2006
5.0
heating & air conditioning/hvac
  + -1 more
They did a good job.
Description of Work: Installed a new laundry dryer air vent through basement window.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$567.28

Catherine A.
04/2006
5.0
plumbing
  + -1 more
On time, polite, good job.
Description of Work: Repipe 2'' drain up to 5 ft and tested.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$762.88

DENNIS C.
12/2004
4.0
plumbing
  + -1 more
unknown
Description of Work: ASKED FOR ESTIMATE TO HOOK UP A NEW RESTROOM. RECEIVED QUOTE OVER THE PHONE.

Rating CategoryRating out of 5
value
4.0
responsiveness
4.0

Yes, I recommend this pro

JOHN N.
09/2004
5.0
plumbing
  + -1 more
unknown
Description of Work: THEY REPLACED THE PVC PIPE ON THE EXTERIOR OF MY HOUSE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$161

KATHY C.
10/2003
5.0
plumbing
  + -1 more
ARRIVED ON SCHEDULE, EFFICIENTLY DID THE WORK, AND WERE CAREFUL TO CLEAN UP ENTIRE AREA. VERY PLEASANT AND EASY TO WORK WITH. JENNY HANDLED PHONE REQUESTS AND RESPONDED TO QUERIES PROMPTLY AND EFFICIENTLY. NOTE THEIR WEBSITE HAS COUPONS!
Description of Work: REPLACED LEAKING PIPES FROM BATHTUB INTO BASEMENT.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$466

Kathleen G.
07/2003
5.0
plumbing
  + -1 more
unknown
Description of Work: THE REPLACED THE FAUCET IN THE KITCHEN AND ALSO THE FLANGE ON THE BATHROOM TOILET.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

ROSALIA C.
07/2003
5.0
plumbing
  + -1 more
unknown
Description of Work: FIXED LEAKING RADIATOR BY REPLACING RADIATOR VALVE.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$206

ELLEN D.
01/2002
5.0
plumbing
  + -1 more
THEY ARE A VERY FRIENDLY COMPANY. THEIR RECEPTIONIST, KATHIE, IS EXTREMELY RESPONSIVE AND COORDINATES APPOINTMENTS VERY EFFICIENTLY. GENE, ONE OF THE OWNERS, OFTEN DOES THE WORK HIMSELF AND IS VERY HELPFUL. THEY HAVE COME BACK TO EDUCATE ME ON THE BOILER AND HOW TO TAKE CARE OF IT AND TO TUNE UP THE SYSTEM NOW AND AGAIN. THEY ARE CURRENTLY WORKING ON FIXING A FEW OF MY RADIATORS.
Description of Work: THEY INSTALLED A BRAND NEW BOILER, REMOVED THE OLD CAST IRON BOILER AND ASBESTOS, CHECKED THE CHIMNEY, INSTALLED A MAKE-UP AIR FAN (THEN MOVED IT WHEN I REQUESTED IT BE MOVED TO ANOTHER SPOT), AND REPLACED ALL THE VENTS ON THE RADIATORS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Contact information

108 SCHOOL ST, Watertown, MA 02472

https://www.wintershomeservices.com/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Heating and Air Conditioning,
Drain Cleaning,
Water Heaters,
Ceramic Tile,
Natural Gas Lines,
Kitchen and Bath Remodeling,
Finished Carpentry and Woodworking,
Roofing,
General Remodeling,
Lawn Irrigation,
Excavating

FAQ

Winters Home Services is currently rated 3.9 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Winters Home Services accepts the following forms of payment: American Express,Discover,MasterCard,Visa
Yes, Winters Home Services offers free project estimates.
No, Winters Home Services does not offer eco-friendly accreditations.
No, Winters Home Services does not offer a senior discount.
Yes, Winters Home Services offers emergency services.
Yes, Winters Home Services offers warranties.
Winters Home Services offers the following services: Plumbing, Emergency Plumbing, Toilet Repair, Sink Repair, Pipe Leaks, Sump Pumps, Water Backflow Test, Sewer & Drain Clearing, Sewer & Drain Repair, Main Drain Repair, Trenchless Sewer Repair, Water Heater, Water Heater Installation Services, Conventional Water Heaters, Tankless Water Heaters, Heating & Cooling, AC Sales & Installation, AC Repair & Service, AC Start-Up & Inspection, Central AC Systems, Ductless AC Systems, Furnaces, Heat Pumps, Boiler Repair, Garbage Disposal Repair
Air Ducts

Contact information

108 SCHOOL ST, Watertown, MA 02472

https://www.wintershomeservices.com/

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day