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Votano Plumbing

Plumbing, Heating and Air Conditioning, Kitchen and Bath Remodeling,

About us

Votano Corp has been in business since 1991. Business built from the ground up by owner Dean Votano, who is fortunate enough to have a loyal client base. And will always welcome new cliental. We strive for quality. We have four employees. Myself, Dean Votano, owner and operator who works daily with the tools. We have one other licensed plumber, one registered apprentice and one clerical secretary.

Business highlights

34 years of trusted experience
Emergency Services Offered

Services we offer

All aspects of plumbing, heating and gas fitting. New work, remodel, water heaters, boilers and general service. Residential and commercial.

Amenities

Warranties
Yes
Emergency Services
Yes

Reviews

4.820 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
10%
3
0%
2
0%
1
5%


Rating CategoryRating out of 5
quality
4.9
value
4.5
professionalism
4.8
responsiveness
4.8
punctuality
5.0
Showing 1-20 of 20 reviews

Jonelle D.
03/2017
5.0
plumbing
  + -1 more
Excellent as always. A carpenter we know later looked at the job, and noticed Dino had even removed some wall trim so the vanity sat flush against the wall. He is a stickler for detail, and was impressed by that small bit of extra work. Dino is indeed a fastidious and detailed worker. We have used him many times over the years and have always been satisfied.
Description of Work: We needed to replace what appeared to be the house's original toilet and sink in our downstairs 1/2 bath (we're talking 1920-30s vintage). He removed both, replaced/altered any pipes, and after another company laid down new floor covering, Dino installed a new toilet and vanity sink. It isn't a bathroom you'd show in a fancy magazine, but it is 100 times better now!

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Helen F.
04/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

elisabeth R.
08/2015
4.0
plumbing
  + -1 more
I used him 2 weeks ago for an emergency. I had something stuck in my disposal. The price kind of bowled me over. I called them up and asked about his price when I got the invoice and he did a very good job of explaining it and I wish I would have taken better advantage of it. Whether he stays for 5 minutes or an hour it's the same price. Plumbers charge anywhere from $125 or most of them $150 an hour. If they come over and the job is 10 or 15 minutes, that's still what you are paying. Often times they have a trainer, someone that they are training. This guy responded right away. I called him in the evening and he called me at 7:00 the next morning. He came right away and it was a simple matter, he fixed it in a matter of 10 minutes. He told me the night before that he'd call me the following morning. He called me when he said he would. And then he gave me two windows and he was here within that second window right when he said he would be. I appreciated that he did what he said he would.
Description of Work: I used a plumber that was pretty good, Votano.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Carly T.
06/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Dean Votano is responsive, professional, and it's clearly important to him to install a system that is as "future-friendly" as possible (ie make it easier to swap out parts if needed). He did a great job explaining to us exactly what would be installed and where, and was able to show us some nice photos of previous work he's done. Obviously people know he's a great plumber, as a result he's a busy guy and unfortunately wouldn't be able to do our job for ~2 months, which is why we chose someone else. But based on our initial meeting, I would definitely recommend him to others.
Description of Work: Provided quote to remove old oil boiler, install new high efficiency boiler and indirect DHW, connect to new gas service, run gas line to stove, and remove a section of baseboard

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,500

Richard H.
05/2015
5.0
plumbing, home remodeling
  + 0 more
The service was fast and professional and flushing out the pipes that had blocked - Mr. Votano also provided information on resources to help us clean up the flooded basement. On subsequent visit to repair bathroom sink, fixtures replaced. On both jobs, Mr. Votano was courteous, responsive, and did an excellent job in fixing the problem at a reasonable price. We were very impressed by his responsiveness to our calls and getting the situation resolved for us. We would recommend Votano Plumbing for the excellent service provided to us.
Description of Work: The provider cleared out blocked pipe and assessed plumbing problems at home to make recommendations for future repairs. We also made appointment to have new bathroom sink fixture installed, and the sink works great now.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$305

Michelle F.
12/2014
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
We have used him several times and will continue to do so. He is very skilled and very responsive when we have had emergencies. And does excellent work.
Description of Work: Hooked up our dryer and re did our pipes

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

LUCIA D.
10/2014
5.0
plumbing
  + -1 more
He was very punctual, professional, and did an excellent job.
Description of Work: Rebuilt toilet, replaced parts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Dana D.
10/2014
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$24,000

Brian R.
08/2014
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$300

raghavan A.
03/2014
5.0
plumbing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeff M.
06/2013
5.0
plumbing
  + -1 more
Tennant called and told me that her garbage disposal and quot;fell offand quot; and needed to be replaced. Called Dean. We told me he could take care of the install the next day. He called me the next day and installed as promised. While he was there the tenant showed him a leaky faucet. Dean called me and said he could take care of it right then. He went and picked up the faucet and installed it that same day. I didn't have to do anything.. When he sent me the bill I was a little surprised at how reasonable it was. I appreciate an honest contractor who's in business to service clients long term. Not one who whacks you hard when you really need them. Will use Dean again and refer him when I get the chance.
Description of Work: Installed a new disposal and faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

DAVID B.
07/2012
5.0
heating & air conditioning/hvac, plumbing, home remodeling
  + 1 more
Always exactly on itme. Showed up when he said he would and completed all the work.
Description of Work: I have used Dean for more than 10 years for projects large and small. Most recent was a small clogged drain, but Dean did all the plumbing during our renovation in 2006, where we cut the sewer pipe where it left and the water pipe where it came in and redid everything in between. New stacks, venting, Heating, and all new bathrooms in new locations in a 120 year old house. He is a master of symmetry and his quality is second to none. Prices are a bit higher but you get what you pay for! In my instance even the building inspector was impressed! As was I. I will continue to use Dean for any plumbing needs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

rikki S.
04/2012
1.0
plumbing
  + -1 more
I emailed this provider based on his ratings, and I indicated in my email the town I lived in and my plumbing issue - a leaky spicket. The very next day I received an email from this provider saying, "could you please call me so that we can arrange a time to look at the problem." After work I called the provider - he answered the phone and immediately after I introduced myself (and I was very nice to him) he told me that he won't come to my town to look at a leaky spicket because its a waste of his gas to go all the way out to where I live. I was in shock to hear him speak to me like that - he made me feel like I was bothering him and I shouldn't have called. When in fact he was the one who emailed me asking me to call him so we could arrange a time to look at the problem. And if I lived too far for his services, he could have told me so in his email and not wasted my time. His unprofessional manner and harsh tone on the phone with me was uncalled for and unecessary. In any event, I would never hire anyone who wouldn't bother to at least come to look at my problem. Sometimes a simple problem ends up to be something more complicated, and i would never hire anyone who refuses to come take a look. I think he mislead me with his email and should have simply told me he doesn't service my town for my type of issue. He gets a THUMBS DOWN from me.
Description of Work: leaky spicket

Rating CategoryRating out of 5
professionalism
1.0


Response from Votano Plumbing
To whom it may concern, This is in regard to a member review. To begin with all I was given was this member’s contact info from Angie’s List in regard to a leaking spicket (outside faucet). I had my secretary email my cell # to the member so that I could talk to her directly. I am not only the owner (boss) but I work daily in the field with the tools. My cell is the best way to contact me during the day. I received a call from the member and told her in a professional manner that I could give her a quote over the phone for replacing the outside silcock. We do not go to give estimates on service calls, they are billed hourly. The member being approx. 26 miles away from Waltham (45 minutes each way) it would not be cost effective to her to have me come to give her an estimate on such a job. This is the part of the conversation where the member became unprofessional and replied that won’t be necessary and hung up abruptly. It is unfortunate that the member misinterpreted our short conversation, but didn’t even give me a chance. For the record we give estimates and quotes for all jobs at customer’s request. Service work is charged by the hour. I could have given her a verbal quote over the phone for replacement of outside spicket and interior shutoff but she was unwilling to here it. I can’t believe that if you work hard and treat people right and take pride in your work you get one bad review and it goes against your record. I don’t know the member. I have not done work for the member. I didn’t even get the chance to give the member a verbal quote. She hung up on me because I wouldn’t travel 45 minutes each way to give her a quote on a service call. I could have given her over the phone if given the opportunity. I take pride in my business and my reviews show it, A’s across the board. I guess the old saying is true, “It only takes one bad apple to ruin the bunch”. I don’t think any plumber is going to look at a leaking outside silcock to price it. I could have gathered information from the owner, age of home, etc and given her a true honest price I would have stood by. Shame on you member. For the record I give your member an “F” for unprofessionalism and rudeness. Thank You Dean Votano

DAVE & SUSAN R.
05/2011
4.0
wells
  + -1 more
We had to wait a while for them to come. Also, he originally talked about using copper piping on the exterior, but when he came back a second time to replace the pipes, he didn't use copper pipes and did not adjust the original price.
Description of Work: They put in a new sump pump.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$4,000

Response from Votano Plumbing
I met with the member to look at above job gave them a quote with no metion of copper pipe at exterior. I kept lines of comunication open and called them on various occasions. Had to wait for snow to melt to finish quoted work and did so in atimely fashion. Also in good faith let them hold balance until job was complete. Cant keep everyone happy thank you for the oppertunity.

ROBIN H.
05/2011
5.0
plumbing, home remodeling
  + 0 more
NA - see above
Description of Work: Prompt and responsive estimate visit and quote, well detailed - price seemed a bit high but not unreasonable. Definitely would consider an option in the future.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Votano Plumbing
I was surprised to see a review I met with the member on or about mid march for total over view of prospected work I worked up a written quote and got no response I called as a follow up approximately 3 weeks later and left message again with no response It is common courtesy to call back if job is awarded or not. thank you for the opportunity.

Manoj K.
01/2011
5.0
plumbing
  + -1 more
I have used them several times. Consistent high quality work. Very responsive and come on time. They are a bit more expensive, but I'd rather pay more to ensure a good job.
Description of Work: New piping and valve for two showers

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Susan S.
07/2010
5.0
plumbing
  + -1 more
He does outstanding work like nobody does. I rate him A+ overall.
Description of Work: I have used Votano Plumbing many times over the last 19 years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mark L.
06/2010
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
Dean showed up on time, spent a great deal of time looking at what a mess a previous plumber had created. He was thorough, thoughtful, articulate and gave me quite an education. I would recommend him without reservation as my electrician has worked with him and is the only plumber he (the electrician) has ever recommended in 15 years. I look forward to the day when I can use his services.
Description of Work: I just got an estimate from Dean and couldn't get the rest of my condo association together to go with him -- they're too cheap to do things the right way.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan E.
04/2010
5.0
plumbing, water heater repair, wells, heating & air conditioning/hvac
  + 2 more
He is extremely efficient and prompt. He seems to have a fair price and his work is very thorough.
Description of Work: He has done quite a few things for me. He has installed a water heater, sump pump and refurbished the boiler. He has fixed major problems in the bathrooms as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

tino B.
04/2009
5.0
plumbing
  + -1 more
They were very punctual, professional and responsive. They did the work very neatly and cleaned the mess after the work was done. They did a very good job and I was happy with their work.
Description of Work: I hired them to do some plumbing work in my kitchen and toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

    Contact information

    70 Briarwood Rd, Waltham, MA 02452


    Service hours

    Monday:
    7:30 AM - 4:00 PM
    Tuesday:
    7:30 AM - 4:00 PM
    Wednesday:
    7:30 AM - 4:00 PM
    Thursday:
    7:30 AM - 4:00 PM
    Friday:
    7:30 AM - 4:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Heating and Air Conditioning,
    Kitchen and Bath Remodeling,
    Wells and Pumps,
    Water Heaters

    FAQ

    Votano Plumbing is currently rated 4.8 overall out of 5.

    Monday: 7:30 AM - 4:00 PM

    Tuesday: 7:30 AM - 4:00 PM

    Wednesday: 7:30 AM - 4:00 PM

    Thursday: 7:30 AM - 4:00 PM

    Friday: 7:30 AM - 4:00 PM

    No, Votano Plumbing does not offer free project estimates.
    No, Votano Plumbing does not offer eco-friendly accreditations.
    No, Votano Plumbing does not offer a senior discount.
    Yes, Votano Plumbing offers emergency services.
    Yes, Votano Plumbing offers warranties.
    Votano Plumbing offers the following services: All aspects of plumbing, heating and gas fitting. New work, remodel, water heaters, boilers and general service. Residential and commercial.

    Contact information

    70 Briarwood Rd, Waltham, MA 02452


    Service hours

    Monday:
    7:30 AM - 4:00 PM
    Tuesday:
    7:30 AM - 4:00 PM
    Wednesday:
    7:30 AM - 4:00 PM
    Thursday:
    7:30 AM - 4:00 PM
    Friday:
    7:30 AM - 4:00 PM