The Home Depot Waltham

unknown

Provider's contractor (Devoss construction) took off the first two doors they came to. They were the wrong doors. This is two apts.that are rentals. If they had called me in advance (per my conversation w/them), this could have been avoided, They could also have followed written directions on the order; very specific. At the end of that day, the job was still short one door. They called me to say they couldn"t gain access to one of the apts. That's the call they should have made before they went to the building.When I arrived they had already taken off the wrong doors, & replaced one of them with the new door. So I got to keep it. They put the 2nd new door where it was supposed to be and reinstalled the existing door where it was.The date of this ridiculousness was early February. I notified Home Depot immediately. They called the contractor but I have no idea what was said. Subsequently, the installer from Devoss called me & asked if I would meet him at the apt. on Sunday March 8th., between 1 & 3pm. I waited until after 4pm and got a voice mail that said he couldn't make it. I called home depot and they said they were very concerned And would get right on it. They said they had the regional manager taking care of it, but never called me back. The next day Devoss called me and made an appt. for Wed. the 11th, between 1 & 3pm. Of course no one showed and no one called. Once more I called home depot with this information. The last I heared was they were checking to see where the door is.

The quality and responsiveness were both good. They came when they said they were going to come. They did a good job installing them.

After a house flood we contacted HD to replace all the floors in the house. Things started out just ok. Looking back I should have seen the red flags (delays in placing the order, factory shipping delays etc) but I wanted to believe. They never called when the carpet arrived. I had to call and ask. They had to cancel the first install appointment. 2nd appointment was ok. Installer smoked and left butts on my property. One of the rugs was cut way to short. 3rd visit was fine. Same installers, more butts. Installers put in a gold trim piece in one spot when the rest of he house was silver. 4th visit fixed that "they ran out of silver" according to the installer. Things got worse with regard to the kitchen and bathroom flooring. To make a long story short do yourself a favor and use ANYONE but HD. The system they have in place is broken.

The experience was awesome, it was amazing. I bought the window on a special with Anderson. The job was terrific, it was done very professionally. He did what he said he was going to do. He cleaned up everything properly. He put everything together right and it was perfect. I would recommend the price. I got a great price because Anderson was running a special and installation was part of that. So, I would watch for sales. I thought it was great. Home Depot followed up immediately with me and their customer service was fantastic.

Meticulous. That's the best word for the work done. The team showed up on time, and did a meticulous job. The company owner stopped by early on to check on the crew's progress and to ensure that everything was as expected. I couldn't be happier with the service provided by Hulme and by Home Depot. A+.

The HD was punctual and professional. He provided samples of the materials that would be used. He provided details about how the vinyl would change some of the decorative details on the house. Compared to other companies I spoke with regarding siding estimates, the representative didn't push one type of siding over another, just gave me the facts, the options, and multiple estimates depending on the siding design (shakes vs. clapboard vs. a combination).

Did not do it

Do planning of having the meet the measurer and the contracter in person at the start and end of the job. Plan to have to go to the store to get the best deal on the flooring in person

Home Depot had by far the best price and warranty. They were easy to work with and in conjunction with Hulme Fence, it was a seemless process that involved no more than 4-5 communications between us and the company. Would definitely work with Home Depot again!

It was great; there was no one in line and they gave me some helpful advice and I would recommend them. They were quick and efficient to get me the equipment and everything turned out fine.

It cost me around $8000 for the fence. They came in and got the job done in less time. They were great. I would tell others to use them as well. I would definitely use their services in the future too.

He came with precut drawer and hardware assembly. He kept mis-drilling. It went on and on. I told him that I had an appointment at 5:00 and at 4:30 that would have to be it. He was not done at 4:15 and he did not appreciate it when I asked him to leave. He did and wasn't happy about it. He wanted to know if the older gentlemen could stay while he finished. The job was not completed. I e-mailed on June 22nd who was the home depot customer care representative. She said I would hear from them by Wednesday. I didn't. On 6/25 I got a call from a new employee, so I asked to speak to Dennis Levay. He was going to get me a sample that was never delivered. I was supposed to have that by the completion. He said the drawer installer would come by, an he himself would come by the next day to see the job. He observed chipped wood around the inside of the cabinet handles on seven doors. There were nail holes throughout the installation. I had never received a credit for their handles which I didn't use. He said I would have new pieces in three weeks. On 8/7 an installer came and he only brought two of the panels up, because they were each a different unmatched panel. Neither one of them actually matched the existing panel. The installer said he would speak to the manager who would call. He never called. I called the company and the manager was unavailable. He never called back. I called again September 4th. I asked for the original door front and the sample. I asked about my reimbursement which we agreed upon. He said he would give me a $500 reimbursement. Someone was to e-mail me paper work. He said he would call September the 9th. I wanted everything done by the 16th. It is still not done.

The Home Depot has great pricing and the workers there are very professional. My experience with them has been excellent. The workers at the Home Depot are very helpful and helped me decide on good flooring options. The installation was very quick.

Horrible thus far. I will NEVER EVER use Home Depot home services again.

I think that you get what you pay for at this store. I like the one stop shopping. Not all of the sales representatives are created equal. Sometimes one knows something, the next one might not.

The materials took about a month to arrive and the job lasted only about a day. The store staff we initially consulted with were more like order-takers and were not very helpful. There were several pieces of information that they did not tell us in advance and we had to learn through our own experience. In particular, they didn't tell us that the new sink we purchased was quite deep and would most likely require additional plumbing work. Consequently, we had an additional thousand-dollar plumbing bill that we were not expecting. We were, however pretty pleased with the way the counters looked. The workers who came to our home were friendly and knew what they were doing. They also came when they said they would.

Went into the store 10/29 shortly before our basement remodel was to be finished. Spoke with carpeting person at the store by phone and I was able to estimate how much it would cost. It was a really good price, paid $35 measurement fee over the phone. Had an appointment scheduled for the measuring for 11/1. They were a no show. I called on 11/3 to ask what happened and extremely long story short. The measuring company is a third party. They never called until 11/6 and said they couldn't come out to measure until 11/8, 11/9, or 11/10. Considering I would have lost over 1 week just getting the room measured. I told the person that I was upset and wanted them to come sooner. Apparently, this was the wrong thing to do as she hung up on me. Called the store back who promised to get them out and I never got a call from the measuring company again. I ended up going with another company because they were able to come out immediately.

I HAVE BEEN CALLING THEM SINCE NOV.27,2001, ABOUT THE PROBLEM WITH OUR FLOOR TILE COMING UP. I HAVE BEEN TOLD TIME AND TIME AGAIN THAT THEY WOULD GET BACK TO ME BUT NO ONE RETURNS MY CALLS, THEY WERE GIVEN MY WORK NUMBER AND MY HOME PHONE NUMBER WHICH HAS AN ANSWERING MACHINE FOR MESSAGES. I EVEN MADE AN ATTEMPT TO SEE THEM IN PERSON AND WAS TOLD THE MANAGER WAS AT DINNER.

THEY SUBCONTRACT, HOWEVER THEY STAND BEHIND THE COMPANY THAT DOES THE WORK.

WE FOUND THEM VERY EASY TO WORK WITH.

THEY SUBCONTRACT, HOWEVER THEY STAND BEHIND THE COMPANY THAT DOES THE WORK.

unknown

BAD JOB. THEY HAD TO INSTALL IT TWICE.

THEY CUT IT POORLY AND PIECED IT TOGETHER.