The Fence Man Inc

The estimate was timely and the work was done within the specified timeframe. A few sections of chain needed to be replaced because someone had cut out patches. Additionally, a post needed to be adjusted because the ground underneath it had sunk, leaving the post too short. After they completed the work, the fence looked as though there had never been any issues, and it matched the surrounding fence.

John and his team were awesome. They gave us an amazing quote, very competitive, and performed the installation of the fence in less than 3 hours. They were very professional, clean and extremely polite before, during and after they were at our house.

A few days ago I emailed The Fence Man with photos of a gap that formed in the corner of my fence. The two walls were falling away from each other. The Fence Man called me in response to my email this morning, and said he could stop by in half an hour to fix it. He showed up right on time, friendly and professional, and went right to work. He finished the job quickly, and the fence looks solid. He also fixed the gate that was near the gapped corner. A friend of mine recommended him to me, because he does work for a local business, and now I am happy to recommend The Fence Man too!

They were very good, came in, did what they said they would do and left the work area clean. We got what we expected so everything worked out well.

I do not perceive any problem with the work that was done. It seems acceptably satisfactory. When I think about and look at the gates it is difficult for me to comprehend that enough material and effort was involved to justify the initial charge of $800.00. I mentioned this to the vendor, and he did reduce the demand, but only by $100.00.

It didn't because this person never responded.

I have had The Fence Man do 3 jobs for me, and a 4th is pending. John Shields is an affable, honest man who does the best he can for his customer. He cares that his work is done right and done well; he is thorough. He has always given me a fair price for the jobs I described above. John stayed on site, doing work himself, but also directing and overseeing his crew to make sure details were not overlooked. During all our projects, I found the best method to communicate with him was by text, and if clarifications were needed on anything, we spoke by phone. My mother recently moved to Waltham from NY, and I recommended The Fence Man to put in safety railings for her steps in the backyard. He knew she needed them right away, and he was prompt and efficient. Several months later, my mother wanted 2 sections of privacy fencing, and she went back to John. When an adjacent neighbor (who independently had hired John to install his fence) installed a fence between his and my mother's property, it created a gap at an odd angle between her new fence and the neighbor's new fence. John built a custom connection for the two fences to span the unusual height difference. It looks really good, and my mom was surprised and very pleased.

provider appears to be out of business

I was very pleased with the prompt timeline the Fence Man was able to do the work. I didn't have to send in my deposit and wait months for my new fence. He was able to complete the estimate and do the work within a week's turnaround time. Very impressive! The day of the job, the workers were very prompt and worked hard. They did a great job. There was a slight miscommunication about the job; however, they were very easy to work with and we were able to resolve the issue and I am very pleased. I would highly recommend them.

John is the classic case of don't judge a book by its cover - he has a lot of tattoos and I know a lot of people can be intimidated or off put by that. To dismiss John would be a mistake if you want to work with a quality contractor. I contacted the Fence Man to repair a gate on my fence that the original installation company butchered. I contacted the original installation company after having completely a rehab of my backyard that resulted in a section of my fence being removed (to allow heavy equipment). Their solution to a gate that was rubbing against a now unlevel post was to hack the gate with what appeared to be a hacksaw. After being thoroughly disappointed in that hack job, I called John at the recommendation of a neighbor. John arrived on time for the scheduled appointment. He seemed knowledgeable and quoted a fair price. I hired him immediately and he told me he would be there within a week or so which was fine by me, I wasn't in a huge rush. After a week of bad weather, I figured he had gotten backed up so I called him to just check in. A brief aside here - if you are hiring a contractor for a small job, don't expect to be first in line. I asked if we could line up a time as I was at a stage where the staining of my fence was imminent. John said he would be there that day, and he was. Unheard of for a $300 repair job. John did a great job straightening out my fence and fixing the hack job that the other company did. Not only that, John dealt with my perfectionist ways. He removed the gate (after completing the repair) and releveled it because I noticed it was 1/16" out of level. There was no debate, he knew that I was not happy and he made it right. This is the truest measure of customer service. I have done a range of projects at my home and I have only ever encountered this level of customer service with 2 other contractors (Impressive Basements, Interior Stone). It is a pleasure to work with a contractor that understands that the job needs to be right and that the customer needs to be happy. I would have no reservation recommending John to a stranger or to a friend.

My home. They did a great job I had used them in the past at other places I owned. They were professional and always did a great job.

They came when they said and did the work efficiently. Nothing has been wrong with the fence and it has stood the test of time. We will use them again.

They returned our calls promptly, and a crew came on the day and time arranged and finished quickly. Overall, everything went very well. We've had a few storms since then, and the fence has held strong.

Dan and his crew installed a fence for us and did a good job in dealing with our nutty neighbor as well as installing the fence securely. We have had no issues with the fence itself. We wanted to have additional work done and it took many months of phone calling and leaving messages with his mother and on his cell phone and there was always an excuse. We never were able to get the additional fencing completed so we went with another company. An important part of a company's success is it's ability to provide good customer service, follow through and communicate clearly. If I had known, before I invested 3 frustrating months of back and forth, that we would not be getting the work done I would have moved on to another firm originally instead of wasting time. They are nice people, and do a good job installing, but are not good managers of their business.

John and his crew were fantastic. They were able to install the requested fencing in one day and it looks beautiful. They had to battle hard, frozen ground and about 6 inches of snow, but they were professional and courteous and did a great job.

Dan was very responsive to us. We got quotes from four different companies and dan matched the price. He custom built the fence and it is gorgeous. He always calls back within an hour and it only took three days to fully install.

The crew started as soon as the materials were delivered and worked non-stop until the job was done. The area they enclosed was very steep and difficult to work on. They did a reasonably good job following directions especially considering I was working too much to meet with them while they were installing the fence. Meeting with them daily to discuss the work would have helped because there were a few trees I wanted cut down that weren't. The fence is very solid and has held up well. Dan suggested alternative materials which saved me ~$5k! I would definitely hire the fence man again.

Pros:Very helpful and prompt with initial estimate and choosing fence type. Provided suggestion that we hadn't thought about for fencing to use and explained options. Quality of installation / work done was very good. We were very happy with end results.He was flexible with some slight changes we requested at time of installation. Cons:Fencing materials had to be special ordered and it took a few weeks to come in - but this was due to the type of materials we wanted. He was a bit slow in responding to our requests about status of order, etc but would respond (usually via email). It was a bit stressful for us not knowing when he would come. One day (I happened to be home from work coincidentally) he was there installing without giving us advance notice that he was coming. In the end though we were very happy with the fence type he suggested, and with the actual installation itself. Once he started the work he finished quickly with good quality.

While the company responded fairly quickly to our initial request, the service was downhill from there. We received a quick e-mail with the price estimate which we responded to immediately. We then had to call twice to confirm they would do the work at which point they wanted 1/2 as a deposit. It then took repeated calls and almost a month to get the job completed. All we heard were excuses but they managed to cash the check pretty quickly. While the work product is fine I consider service a key part of the process. In addition, they did not give us a receipt upon completion and indicated it would be mailed. We have yet to see it but of course, they did cash the 2nd payment. You almost wonder what they're trying to hide by not providing a written receipt.

Part of working with people is letting them know when you are going to be there to do the work. We were told that work would start promptly at 9:30AM on a specific date... long story short the workers showed up at 4:30PM to start work ! They left at 7PM and then we never heard a word from them until 6 business days later ! I asked the owner what was up and he said he doesn't call to make excuses.....excuses?? how about a call just to let a person know if they should be hanging around all day waiting for you to show up !?!?!? ... if I thought the workmanship was equal to the price I paid I'd happily put up with the communications crap again.... I don't feel I got my moneys worth.

My fence was damaged in a big wind storm (my neighborhood had many damaged roofs, trees, fences, etc). We had many frustrating delays due to many, many rainy days in March. Then we had further delays because so many fences had been damaged the fencing wood was backordered. The work was great once John arrived. Unfortunately he didn't notice the boards that had been blown off which we had set to the side so my kids wouldn't hurt themselves on the nails sticking out. (But I didn't point them out to him, either.)

They were really good and very well priced. I would absolutely use them in the future.

I called this company more than once, left messages. Finally I got a call back. They took down all of my information and I tried to make an appointment. They said "someone" would call me back. They never did. I called and left another message. No call back. Evidently they don't need my business.

This was a bad experience. I called Dan and we discussed what fence options I liked in detail. He was helpful and polite and I intended to use them. However, he said he was coming by my house that day or the next to measure and provide a quote. He never did. I contacted him 10 days later and asked for a quote and to date I have never received one.

Answered messages promptly. Price was a little higher and there was some delay before they could get job done. Work was done quickly once started, and site well cleaned up. Quality of work was excellent.