TAOZEN FLOORING - Taozen Services

Hardwood Flooring Sales and Installation, Flooring Sales and Installation, Carpet Sales and Installation,

About us

Taozen Floors Services has served homes and businesses throughout the New England region for over a decade. Our emphasis on excellence and commitment to providing flooring services of the highest quality has made us one of the most sought after flooring companies. Our team of flooring specialists carry out every project with meticulous detail to ensure that you get the best-looking floors possible. We offer a wide range of services including professional floors installation, floors sanding, staining, and refinishing of all types of hardwood floors. As a member of the Better Business Bureau and National Wood Flooring Association, Taozen Floors Services is committed to maintaining the highest standards of excellence in the wood floor products we sell and the flooring services we provide. The satisfaction of our customers is our paramount goal. Our mission is to provide our customers with an experience that will last a lifetime through the highest standards of hardwood floor products, unbeatable pricing, and unmatched service.

Business highlights

24 years of trusted experience
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

Hardwood flooring sales, installation, sanding & finishing, tiles installation

Services we don't offer

Ask for details

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9333 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
3%
3
2%
2
1%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 301-325 of 333 reviews

Maura M.
07/2016
1.0
carpet installation
  + -1 more
He was a no show
Description of Work: Friend highly suggested this company. I called and made appt. Company never showed. Followed by not replying to my email for estimates. I am now looking for another company. Very disappointed

Rating CategoryRating out of 5
responsiveness
1.0
punctuality
1.0


Response from TAOZEN FLOORING - Taozen Services
Hello, I am bit puzzled by this review. Per our discussion, I was supposed to get back and confirm appointment time for the week of 7/20. As always, we are here to service your hardwood flooring needs. Best, Taozen Team

Lida A.
07/2016
4.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
unknown
Description of Work: He replaced carpeting with a floating floor. Instead of removing door jambs he cut around it, leaving gaps and pencil marks. Had to use caulking to fill in the gaps.

Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$8,000

Response from TAOZEN FLOORING - Taozen Services
Dear Customer, You reviewed the wrong company. We have never done any work at [Removed Member Information] on July 6, 2016. Please re-examine and take down the review. Greatly appreciate your prompt attention. Thank you, Taozen Team

Phil S.
05/2016
5.0
hardwood floor
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

primo V.
05/2016
5.0
hardwood floor
  + -1 more
unknown
Description of Work: Replaced wall-to-wall carpeting (in a 2-bd apartment; 1100 sf) with engineered-wood flooring. |Tao was simply superb: most helpful in guiding us to make right choices; very prompt and efficient service; quality installation; extremely reliable. Unique mix of high quality professionalism, congeniality, reliability, and fair price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,500

Kathy L.
03/2016
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: Installation of hardwood flooring.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,200

ANDREW G.
02/2016
5.0
hardwood floor
  + -1 more
He was competent and good.
Description of Work: We had our floors done by Taozen Services two different times. The second time he was here he did some hardwood floors in four rooms.
Rating CategoryRating out of 5
Yes, I recommend this pro

Karen P.
01/2016
5.0
hardwood floor
  + -1 more
unknown
Description of Work: Tao and his crew were very professional and I was pleased with the results of their work.
Rating CategoryRating out of 5
Yes, I recommend this pro

Michael V.
11/2015
5.0
hardwood floor
  + -1 more
unknown
Description of Work: They did my hardwood floors in house.
Rating CategoryRating out of 5
Yes, I recommend this pro

Kellen W.
10/2015
5.0
hardwood floor
  + -1 more
unknown
Description of Work: Friendly, helpful, punctual, but the price was a bit higher than we were looking to pay and what we were quoted from others. I had confidence he and his crew would do a great job, however, and would seek to get quotes on other projects from him in the future.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$2,500

chris B.
10/2015
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: New maple floor for 3 bedroom, hallway, closets. New oak stair risers and treads. Sanded downstairs floors and sealed with boba keno.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Claudia F.
08/2015
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: We contacted Taozen Flooring for a consultation on the floors of the house we recently bought. Tao was able to come out the very same day, and provided us with a quote the next day. Our white oak floors were originally stained dark, and he strongly recommended to sand them to give the house a brighter look. We are very happy we followed his advise! The floors look fab now, and even the dark kitchen cabinets look better with a lighter floor. Tao's crew was able to sand and finish the whole house (about 2100 sq ft) in 5 days, as promised. We couldn't be happier!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Sherrie C.
07/2015
3.0
hardwood floor
  + -1 more
unknown
Description of Work: Sanded and urathaned hardwoods. Floors came out great but never felt I was getting a straight answer as answers seemed to change often. Also times changed times more than what was promised and on more than 1 occasion. So while the outcome was good, commitment to times was too frustrating to consider using him again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
2.0
punctuality
2.0


Response from TAOZEN FLOORING - Taozen Services
We apologize for the miscommunication, Going forward, we will do a better job at explaining floors sanding process and procedural.

Michael P.
06/2015
5.0
hardwood floor
  + -1 more
unknown
Description of Work: refinished hardwood
Rating CategoryRating out of 5
Yes, I recommend this pro

Edward A.
05/2015
5.0
hardwood floor
  + -1 more
unknown
Description of Work: refinished hardwood floors in six rooms and stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,600

Jason C.
04/2015
5.0
hardwood floor
  + -1 more
unknown
Description of Work: Tao and his crew were excellent. We had four bedrooms and a staircase converted from carpet to hardwood. Tao responded quickly to my initial inquiry. He left samples behind so we could decide on our new pre-finished floor color and we even arranged to meet to get larger pieces to see the color better. I had to arrange the dumpster for material removal. His grew was extremely professional and vacuumed the ENTIRE house after completing their work each day. We were under a tight timeline because we wanted the work completed before the holidays and they put in longer hours and weekend time to finish the work including a staircase that required a lot of attention. We are very pleased with the work and would recommend Tao to others.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

James L.
12/2014
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: They sanded my floors and put 3 codes of ploy on them. The work they did was awesome!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kyle B.
12/2014
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: Sanded and refinished 3 bedroom condo in Brookline. Fantastic work! Very Professional and easy to work with. Would recommend to all.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$3,500

Judy G.
10/2014
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: They removed wall to wall carpet and replaced it with pre-finished hardwood in the upstairs of my townhouse (2 bedrooms, 2 closets, hall/landing). They were punctual and professional. The floors look amazing and they'll be back soon to do the stairway and the downstairs!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Melinda N.
10/2014
2.0
hardwood floor
  + -1 more
unknown
Description of Work: Tao said he needed to come to the house to give us an estimate, so we made an appointment for him to do so. Because we hadn't closed on our new house yet, we had to arrange getting into the house in order for Tao to do the estimate. In addition to myself, our agent and the seller's agent was there, and we waited, and waited. But Tao never showed up. He apologized profusely and offered us a discount because of his oversight (he simply forgot the appointment), but we ended up finding another company that was cheaper.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
1.0
punctuality
1.0


Response from TAOZEN FLOORING - Taozen Services
Dear Angie's Member, We apologized for missing the appointment date, we had you scheduled on wrong date. To make up, we had sent over a rough sanding quote with discounts.

Judith B.
07/2014
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: I called Taozen Flooring and receive an nearly immediate call back. The sales person came out to our house quickly to measure. We wanted a particular flooring, so the salesperson call the manufacturer for us. He called us back within a day explaining that the flooring we wanted was no long available. We have put the project on hold. Otherwise, I would definitely use Taozen Flooring.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lynne B.
06/2014
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: Taozen installed prefinished hardwood flooring in our Cambridge house. They had to rip up the old Berber carpeting, replace some of the plywood underfloor and install the new flooring. Tao, the owner was accommodating, did not over promise, not did he under deliver. He was not the cheapest, nor the most expensive, but he worked with us to determine what fit our situation best.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Virginia F.
05/2014
2.0
hardwood floor
  + -1 more
unknown
Description of Work: When he finally came, he said he was rushed. He barely offered any information or choices. He finally said he would e-mail us a quote, but never did. For a man in a hurry, he left our house and then sat in his truck for about a half hour.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
2.0
punctuality
3.0


Response from TAOZEN FLOORING - Taozen Services
Dear Valued Customer, We checked our record for May 3rd appointment in Belmont, MA and could not locate any available information. You may have reviewed the wrong company. We would like to assist with your flooring needs, please contact us to schedule a home estimate visit. Thank you, Taozen Team

Donal B.
04/2014
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kevin L.
02/2014
1.0
flooring contractor, hardwood floor
  + 0 more
.
Description of Work: Reached out for estimate and never got a response.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from TAOZEN FLOORING - Taozen Services
Dear Angie's List Member, We apologize for missing your email request. Best and immediate way to reach us is by calling our toll free number 877.482.6936 or 617.622.4020. I look forward to hearing from you. Thank you, Taozen Team

Boris K.
08/2013
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

303 Wyman St Ste 300, Waltham, MA 02451

http://www.taozenflooring.com

Service hours

Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM
Saturday:
8:00 AM - 7:00 PM


Licensing

Insured

Licensed*

Trade License Number
180379
Trade License Locale
MA
Trade License Authority
Massachusetts Consumer Affairs and Business Regulation - Home Improvement Contracting
Trade License Expiration
01/22/2024

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Hardwood Flooring Sales and Installation,
Flooring Sales and Installation,
Carpet Sales and Installation,
Floor Cleaning and Waxing,
Finished Carpentry and Woodworking,
General Remodeling,
Ceramic Tile,
Interior Painting

FAQ

TAOZEN FLOORING - Taozen Services is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 7:00 PM

Tuesday: 8:00 AM - 7:00 PM

Wednesday: 8:00 AM - 7:00 PM

Thursday: 8:00 AM - 7:00 PM

Friday: 8:00 AM - 7:00 PM

Saturday: 8:00 AM - 7:00 PM

TAOZEN FLOORING - Taozen Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, TAOZEN FLOORING - Taozen Services offers free project estimates.
Yes, TAOZEN FLOORING - Taozen Services offers eco-friendly accreditations.
Yes, TAOZEN FLOORING - Taozen Services offers a 5% senior discount.
Yes, TAOZEN FLOORING - Taozen Services offers emergency services.
Yes, TAOZEN FLOORING - Taozen Services offers warranties.
TAOZEN FLOORING - Taozen Services offers the following services: Hardwood flooring sales, installation, sanding & finishing, tiles installation
Ask for details

Contact information

303 Wyman St Ste 300, Waltham, MA 02451

http://www.taozenflooring.com

Service hours

Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM
Saturday:
8:00 AM - 7:00 PM