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Sweetwater Pool Service & Supply

4.1(
28
)

Pool and Spa Service

About us

Sweetwater is a full service company with 20 employees that offers all types of service and repairs for inground pools. Sweetwater also offers renovation services making old pools look brand new. We care about your pool and we do return your calls. Sweetwater's goal is to be the pool service company with the best customer support in the Boston area while providing high quality services. That is why we have been the only pool company selected as the Best of Boston. We also have received A+ ratings from the Better Business Bureau year after year. Mention Angie's list and receive $50 off your first opening or closing.

Business highlights

50 years of trusted experience
Emergency Services Offered

Services we offer

Weekly maintenance, openings, closing, repairs of all types, renovations of all magnitudes. We also have a retail store at 175 High Street in Waltham for any instore advice.

Services we don't offer

Installtions of new pools.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.128 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
61%
4
14%
3
7%
2
0%
1
18%
Rating CategoryRating out of 5
quality
4.2
value
4.2
professionalism
4.2
responsiveness
4.1
punctuality
4.4
Write a review
Showing 26-28 of 28 reviews
J G.
10/2014
3.0
pool cleaners
  + -1 more
See above.
Description of Work: I have used Sweet Water for many years now primarily for pool closings in recent years. The constant in all these years has been Dana and she has been great. I can rely on her to be responsive and extremely helpful. For the past several years they have done a great job closing my pool. Ben and Ian are very professional, know what they're doing, and are very helpful. | |I was disappointed in this past summer I needed some tile repair and requested an estimate. No one came out even after I followed up.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Sweetwater Pool Service & Supply
Mr. Grove did request a quote on tile repair in August. We generally only do tile repair in July and August, and by the time we received his request, we had become short staffed in our renovation department. Because we appreciate [Member Name] as a client very much, we did keep his request open in the hopes that we could do something before we closed his pool. We never were able to do that, and unfortunately, we never followed up by phone or email why we could not do that. We are a company that takes customer support very seriously and it is why we generally have high ratings on Angie's List. While we dropped the ball here, we are proud of our reputation of getting back to customers and keeping them informed about any requests they have on their pool. We hope to make this up to Mr. Grove in the spring before he opens his pool.
pierre L.
06/2014
3.0
pool cleaners
  + -1 more
unknown
Description of Work: I asked for having a planning, they nether come back to me. They were supposed to send me paint sample, I neither received them. |Too bad.... |
Rating CategoryRating out of 5
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
Response from Sweetwater Pool Service & Supply
We cannot accept every opportunity that we visit. This person did call late in the spring about a renovation. We did visit him and gave him a quote, but then the job got a little more complicated and he wanted a customer color for his pool. By that time, we had many other contracts signed for work that was going to keep us busy through the summer, so we had to disengage. We are receiving these grades for work that was never done.
Michael G.
03/2011
4.0
pool cleaners
  + -1 more
OK
Description of Work: close pool
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
    • 1
    • 2(current)

Contact information

175 High Street Unit 1, Waltham, MA 02453

www.sweetwaterpoolserviceinc.com

Service hours

Sunday:
12:00 PM - 4:00 PM
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
9:00 AM - 5:00 PM

Licensing

Bonded
Insured
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Pool and Spa Service

FAQ

Sweetwater Pool Service & Supply is currently rated 4.1 overall out of 5.

Sunday: 12:00 PM - 4:00 PM

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sweetwater Pool Service & Supply accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Sweetwater Pool Service & Supply offers free project estimates.
Yes, Sweetwater Pool Service & Supply offers eco-friendly accreditations.
No, Sweetwater Pool Service & Supply does not offer a senior discount.
Yes, Sweetwater Pool Service & Supply offers emergency services.
Yes, Sweetwater Pool Service & Supply offers warranties.
Sweetwater Pool Service & Supply offers the following services: Weekly maintenance, openings, closing, repairs of all types, renovations of all magnitudes. We also have a retail store at 175 High Street in Waltham for any instore advice.
Installtions of new pools.

Contact information

175 High Street Unit 1, Waltham, MA 02453

www.sweetwaterpoolserviceinc.com

Service hours

Sunday:
12:00 PM - 4:00 PM
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
9:00 AM - 5:00 PM