Rafik Home Improvement

He did a fantastic job. He was timely, polite, and completed the job effectively and with good workmanship. Later on, when I needed another job done, he walked me through a much simpler (and cheaper) solution that I thought would be needed.

He charged me $1000.00 to do the work and the roof provider that I have now said that the work that Rafik Home Improvement did do was very poor.

I sent them a couple emails but they never responded to any of my communication. It was close to the time the deal was set to expire when I purchased it, but I never heard back from them regardless.

He was very slow in getting back to me. So no need to use him.

It went well and he did good work. I think when he came in he was a little direct so he comes in and says pretty much this was wrong and this was done wrong and that sort of thing with installation with the thought that he was trying to get a lot more work from me but at the end I had a chat with him and he was all good and he did a good job. The quality of the work was good. He was fairly efficient in getting it done. He explained things as he was doing it. He can be direct and tell people what he thinks but he can do it in a softer manner but not sweet toning it but instead of telling all the work done in your house wasn’t done well just say, “Hey! Look you may want to think about it” and my wife tells me all the time that it’s all in the delivery. In the end I had a nice conversation but in the beginning a little taken aback by him saying that they put a wrong tile on the shower and I was not going to replace everything but just tell me how you are going to help me. He was good. The price was good and his regular prices were very good. He was a little tough to communicate at the beginning. He called me when he was running late.

On the day they were scheduled to come, we had a big snowstorm so I was not surprised that they didn't appear. However, they never called to tell me they weren't coming and did not respond to emails asking for another appointment. Even when Angie's list tried to act as intermediary, they did not get in touch. I will get a BIg Deal refund, but it will take time to process so for the time being, I got neither the service or my $99.

They were great, the job went very well. They did charge me extra because the job was much more complicated than anticipated, but I do not remember the total price over and above the $ 90 deal. They did a good job and explained everything that needed to be done and their workmanship was good. They were quite professional and timely in their work; they were prompt except for a rescheduling once.

Rafik was great. He showed up on time. He understood the job and explained the procedure and how long it would take. He was clean and careful.

Rafik Home Improvement never showed up at our house at the appointed time to do this work. My initial attempt to communicate with Rafik on Tuesday morning went nowhere; I left a message on his machine but did not hear back from him. After some more time passed, I phoned Angie's List (in desperation), and luckily was able to speak with someone who stated that she would try and get in touch with Rafik for me. At approximately 8:40 (40 minutes past the time he said he would arrive at our house to do the work we paid for) he phoned - only after being prompted to do so by Angie's List(!) - and he said he would not be able to come to our house because he fell. If only he had thought to inform us about this prior to 8:00 (which we feel he certainly was obligated to do),then my husband would have left the house to go to work and not have been so unnecessarily late. We do not take it as a good sign that someone who conducts a business would be so careless/thoughtless about contacting his appointments/paid customers and notifying them of the need to reschedule. If he had been considerate and professional and alerted us about his mishap we of course would be understanding and would worked with him to arrive at a different day for him to come to our house to perform his work.

I ordered the deal, and scheduled with the provider on 1/17. I spoke with the vendor today to confirm the appointment, and he was trying to move the time. In addition, he wasn't bringing any materials, and was expecting to use about half of the allotted time to go shopping. On the phone, his manner was a bit surly, so we decided to cancel this BigDeal.

It was difficult to get in touch with him. He did not call within the specified amount of time and I had to go through Angie List customer service because he did not call for almost a week. The work he did was good and in general I liked him and his work, but the biggest issue I had was that Raffik did not bring a ladder and had to go home during rush hour to get one and he charged me for the time it took.

I purchased an order for 3 hours of handyman service from Rafik's home improvement for $99. However, this turned out to be a bad experience for me. After taking almost 2 weeks to get through to him, he visited us this past weekend (Saturday 12/21/2013). Since I have a baby at home (< 1year old), I requested him to wear protective covering on his boots. He left the premises and after about 10 mins, when I called him, he told me that he won't do any of the work, and that it is impossible to work and cut the line. (I am not sure about what the exact words were, but it was shocking that he would say something like that to such a simple request). I am shocked by his response, do not want any work done by him ever, and would like a refund of my money.

Very poorly. I feel cheated.

After several attempts to contact I finally received a call back. I explained that I wanted someone to do one skim coat on some plaster board about 5 feet by 7 feet. A workman came out to see and explained that the work would take 8 hours and I would have to pay an additional 5 hours of work. I thought this was excessive for the work required and said no thank you. I then contacted my usual painter who did the job AND applied a coat of paint for $180. I wonder if Rafik thinks that people living in the suburbs have more money than brains.

Removed some drywall to check for mold from water damage. Replaced wall and patched and then painted the entire room. He also laid a self leveling floor for us in our unfinished basement bathroom.

It was an Angie's List Big Deal that I purchased. It turned out good though we had a few hiccups. He told me he would call on a Monday and he ended up being an hour late in coming to my house so I told him I cannot wait for him so we had to reschedule. It was not very convenient for me. I rescheduled to a Wednesday and that day he was an hour early. Again, it was not convenient. I had to leave him in my house for 40 minutes on his own while I was taking my kids to school but he did a good job. It was a little laborious in the logistics, the booking, him coming, him being late, and him being early the next time because he didn't want to be late. I had also called about this deal specifically because when I bought it it said it would be a 3-hour service and when I called Rafik, he said it's actually 2 hours because he needed to travel. I called back Angie's List and said to let me know if I understood it wrongly and the lady said she didn't see anything about traveling time. The day that he walked in, I told him he's there for 3 hours but he said he's there for 2-2 1/2 hours for whatever needed to be done. He ended up staying for 3 hours because that's really what I wanted because that was what I had bought but if I hadn't been a little pushy, he would have left after 2 hours. He was a nice guy, he did a good job, he was clean, he was pleasant but with the initial contact and booking, I thought this was not going to work out. He explained on a Wednesday that he had a car problem which he didn't share with me on a Monday. I called him and asked him what's going on because he is an hour late and I asked him if he was nearby. He said he's going to be there probably in half an hour so I told him not to come because it wasn't going to work out that morning that was why we rescheduled. There were no extra charges. He did a good job, it was clean, and it was what I had in mind. It all worked out in the end. In the beginning I was a little bothered.

Rafik never contacted me on Angie"s message board as he was supposed to. I have contacted him several times by email and phone to no avail. He never returns my messages or calls.

He did not ask enough questions and made a few mistakes.

I cant get him to schedule a date, this is my 4th attempt!

He made very quick work of the list and I was very pleased with the quality. I do think he was swamped with the coupon deals as our initial try at setting up an appt led to him saying he needed to callback and he didnt. but we did eventually work out the time, he even managed to show up a day early (he called to ask if he could which worked out great for me).

For 3 tables (TV table, side table, and coffee table) from Walmart, it took for Rafik Home Improvement 7 hours to assemble them. I don't know if that's the average time but I think it's too much. However, Rafik is a professional person. His work is neat and clean. This deal included the TRIP TIME from his place to my home (i.e. Round trip) which was not mentioned in the deal. I'm not sure if this unclarity was from Angie's List or Rafik Home Improvement but I didn't like it this way.

I left a message on his email and phone and still haven’t heard a thing about scheduling for the deal. It’s been almost a month.

It turned out well. The man who came out was very competent. He managed to do the work and left everything in good shape. In previous years, I have had a local handyman whom we know and the charge of the man from Rafik Home Improvement was about half the amount that he charges. I think that his price was probably low and fair. I just do not know what prices people charge for such service so I do not know whether it was high or low. He was an hour or so late but he did try to call me and could not get me.

It was an Angie's List Big Deal that I purchased. He was fine. There were 2 or 3 little simple projects; there were no hard projects. There were no problems. He did the jobs very competently.

I feel a little sidelined- my focus was to have the inside rims of 5 basement windows painted and my basement vacuumed ? I may be underestimating as I don?t have the expertise-however, I send Rafik and email with pictures attached before he came over ? he emailed me back (see attached 2nd email) and confirmed that he would be able to do the job. When he arrived he told me that each widow would take 3 hrs. ? then he said the windows have to be replaced and the two most important ones would cost me $1000 and will do it for $850. I told him that this year I could not afford it in my budget?I told him I already bought the paint for $30.00 and paid Angies list $99.00- he proceeded to do just one window for 3 hours?.. If I had known this I would have been better off to purchase your big deal for $199 two painters for a day! I did have other handy man jobs in mind but was shocked by Rafik?s assessment