Critter Control of Boston

We like them. They're very responsive and have good values. They go above and beyond with their work. They are very good.

I found them on Angie's List. They were very highly rated. I used them a couple of months ago. They checked the traps every day. They patched the racoon hole, and they patched several holes where birds could get in. I could choose a flat rate or a per racoon rate. I chose the per racoon rate. Each racoon was $85. It seems like I spent a lot of money, but they did patch up a lot of holes. I thought that charge was reasonable. They did a good job. I sure would use them again.

The squirrels had got into our roof and across the ceiling in our bedroom. They came in and trapped the squirrels and got them out until there were no more squirrels and they closed the roof up. They tightened it up and everything so that they couldn’t get in again. It was the second time and they found 5 squirrels. They were excellent and I would use them again.

We had bats in our attic, called Critter Control based on recommendations from Angie's List, and spoke to Dan. He gave a detailed description of what the bat exclusion remedies would be based on what we described and provided pricing details. Ben came out and discovered four bats, diagnosed where they were going in and out of our attic, installed bat one-way exit doors, and cleaned up the bat mess in the attic. He came back for a follow-up and determined that the bats were indeed gone. My wife asked if the exits could be kept for another week, just to make sure, and he had no problems with that. The doors have since been removed, the bats are gone, and the attic is clean. Overall, an excellent job!

They were great and very helpful. The price was cheap and they did a good job driving the squirrels out. I would hire them again in the future.

Dan was terrific. He answered the phone even though I called after hours (I was so relieved!), and came out the next morning to take a look. He gave prices over the phone before coming over, so I'd know what to expect. He actually discovered the bird nest in the eaves when he was doing the overall assessment (I was not aware of the bird nest myself), and then provided estimates for every line item of work that he identified. He explained each work item very clearly, including the urgency of each item, and was understanding when I said I needed to first clear work with the other trustee in our condo association. Once we agreed on a subset of work items, he and his crew did exactly what we had agreed on and trapped the squirrel within a day. After waiting (with fresh traps set) a few extra days (to make sure there weren't additional squirrels lurking about), they patched up the entry points, and we have been squirrel-free ever since. Note: for the soft-hearted among us, they do inspect the traps every day and lock them open over the weekend so that no squirrel is trapped in the cage for too long. I really hope I never need to call him again, but I do recommend him without hesitation to anyone with unwanted visitors of the critter persuasion. (Not sure he can do anything about human visitors...)

We selected Critter Control to get rid of some squirrels we heard our attic. We chose them based on Angie's List reviews and proximity to our home. They were very prompt in responding, explained in detail their plan of action, and gave us daily updates on the status of the traps. After the critters were gone, Critter Control installed chimney caps to keep them out. Very professional outfit, I'd use them again.

One of our contractors found an opossum living in the crawl space underneath our enclosed porch - a space which opens to our basement but is too small for humans to enter. We called Critter Control, and they were there the next day to deal with it. They quickly found the opossum's nest in the crawl space. They first attempted to catch it by hand, but it escaped and hid in the back of the crawl space. The Critter Control people found where it had been going in and out of the crawl space - through a hole under the back neighbors' stairs. They boarded up the passage between the crawl space and our basement, installed a wire mesh along the side of the neighbors' stairs, and left a trap baited with marshmallows and tequila mix (!). By the next day, the opossum had been caught in the trap, and the Critter Control guys returned to take it away. They said that by law they had to euthanize it. They left the trap and checked it daily for a few more days, to make sure there were no other animals. While they were working with us, the Critter Control people also did an inspection of the outside of the house, to make sure there were no other spots that animals to get in. They concluded that the rest of the house was secure from animal intrusion, though I would have liked a more thorough inspection of the inside to determine if there were rodents already in the house. We haven't noticed any other critters yet, so I guess it's okay. The one thing they could have done better was communicate with our neighbors better. I had told the neighbors about the opossum and the fact that Critter Control was coming, so they were prepared somewhat, and I called them to tell them about the trap that CC was installing, and gave the Critter Control people the neighbor's contact info. Still, the neighbors complained that the Critter Control people didn't communicate with them very well, and also that CC had used screws to put the wire mesh on their stairs without telling them, and that this left screw holes. In any case, it seemed a necessary measure at the time.

I found Critter Control on Angie's List. I chose them because of the good reviews, proximity to my home and experience with animal (not just bug) infestations. I was delighted when someone answered the phone because I was concerned that the company might not be open as it was President's Day. Because Dan was going to be in my area, he said he'd try to stop by between 1 and 3. I was impressed that he arrived right after 1 p.m. and covered his shoes before walking into my house. He was polite, knowledgeable and professional. I was given the 5% Angie's List discount and told that should the problem arise again within 30 days, a return visit would be covered by the $279 inspection charge.

Perfection. They did what they said they would do at the price they quoted and they got the job done. They were also professional. They even left post it notes about the type of squirrels they removed each day on my door. A+++++

It went just fine. They were very good about what they had done. It went fine.

They were prompt and clear in their explanations.

Overall this went well. We chose critter control because they focus on controlling the population with snap traps and sealing entry points but don't go to the extreme of setting poison baits. We didn't want the latter since we didn't want the carcasses attracting insects or being found by our young kids. The initial survey uncovered a bunch of entry points, some of which I had already started to realize were a problem but some of which were new. The survey also found a bunch of areas, especially in the attic, with mouse droppings where we set traps. I then went back and cleaned out the eaves to get to some more areas and set some more traps. In the end, the traps caught 5 mice (above the 12 I had caught before calling critter control), and we couldn't hear or see signs of any more. They then came back to seal all the holes with caulk and steel wool. So, we seem to have the issue under control, now.

Critter Control came as promised and were very professional.

I contacted another company as well, but they never called me back. Critter control were a bit on an expensive side. They were extremely responsive and extremely good. They came out the next day at 9 in the morning. They have good reviews. At one point, I could actually hear the squirrels chewing on the house frame. I wanted them to be out quickly. I didn't want them to leave any mess. I was willing to pay more money and get it done fast. No other reviews indicated that they were a little pricey. They were excellent. They were fantastic. They were a little on the higher end. They did a great job. They came right out when they said they would. They were great. If I have a pest problem and want to fix it rapidly, I will not call anyone else.

The squirrels where coming in through an attic fan in the ceiling. So they put a cap on the fan with a one-way door. The squirrels could leave but not come back in. They came back, took away the door and filled it up once the squirrels were gone. They cleaned out the fan area and the nest and everything. My experience with them was very good. They put a chimney cap on there as well. They were fairly responsive and they communicated well. They were willing to deal the fact that I didn’t want the squirrels exterminated and that I just wanted them excluded, even though that wasn’t their recommendation. They were flexible in terms of plans that they could work with. The only downside was that, I paid their invoice and I requested for a copy for my own record of the paid invoice. I have not got that yet. They are a little bit slow on the paper work. That is my only complaint but I am happy with the work that they did. I don’t have anything to compare their price with but it seemed reasonable.

Dan Master and his team with Critter Control of Boston did an EXCELLENT job. Dan's initial home inspection which we arranged for on a weekday morning was quite thorough. We really appreciated the time and energy he put into explaining EVERYTHING so we truly could learn and understand the extent of our squirrel infestation, how it is best addressed, and why the remedies being proposed were worthwhile for our particular building and circumstance. We also appreciated the time and effort that Dan put into evaluating whether or not we had a bat infestation problem, or any signs of one in the past, and his detailed explication of why we didn't have a bat problem made sense and addressed any doubts we were harboring. Dan seemed very engaged in walking thru the entire property and fielding any and all questions or concerns that we had. We all felt that he was there primarily to address our concerns as a prospective customer -- that our issues came first and he was patient throughout - nothing felt rushed. He's very good at explaining things so that the average novice truly understands what he's talking about. Coming out of the initial inspection, we felt that we truly understood his plan, his strategy and his tactics -- and the timeline he quoted for us was adhered to -- he was realistic in what he put out and allowed enough additional time for various contingencies (like making sure a certain part was in stock, or allowing enough initial time to trap and remove squirrels before sealing up their entry points). What we also appreciated was how Dan and his colleague, Ed, kept us updated throughout the project. Every few days we'd either receive a post-it "Progress Report" posting on our front door, or we'd get a phone call, informing us of what progress had been made and alerting us to what remained to be done and when it would get done. When we had a few questions that needed addressing, Dan was always prompt in either fielding our calls or replying to any messages we left. Throughout the project, we always felt like an important customer and indeed we're now a satisfied customer because our building is rid of squirrels, is sealed off from future invasion, the job was completed on a timeline as promised, and we have a 2-year guarantee against any squirrel entry from the "Soffit Level" up, which covers the entire infestation area that had to be sealed off from future squirrel invasion. We heartily recommend "Critter Control of Boston" to any homeowner in the Boston area looking for a way to get rid of animal infestation in their midst. Critter Control -- i.e., Dan Master and his team - do a first rate job.

See above, very happy with the work performed.

I heard loud sounds coming from my chimney and saw bandit eyed raccoon staring out of the chimney. Called on a Thursday and was given an estimate of $599 for trapping and removal of all animals. Ben came first thing Monday morning and explained the process and proceeded to inspect the flues and climbed up on roof to look. Found that there was sign on animals in both of my flues, but no animals present. He setup trap in chimney and also on deck where there were signs of the raccoons climbing up and onto the roof. He also gave me estimate of $400 for custom cap to cover all three stacks. Explained that if there were no animals caught, the cost would be $279 for the inspection and setting of traps. He returned the next two days and left note reporting that no sign of animals were found. Last day traps were removed and the cap was installed. I guess the raccoons heard they were coming and evacuated. Ben explained that they were probably getting big enough for the mother to push them out and move to the trees to escape the roving males. Overall, they were very punctual and courteous, taking the time to explain all the details and getting the job down in the promised time.

Dan came for an estimate and explained the whole procedure to me. When I agrred to have the work done Dan told me who would be comig by and what to expect. Ed came by and put up one way traps which workrd really good. I believe they captured a squirrel the first four days. The key is to be patient which is something Dan explained to me. It does take time. When they felt that they captured all the squirrels they began the work. They patched the holes where the squirrels were entering. They began repairing all the other work which Dan suggested I get done. In doing so they found some other things which they fixed as well and did it at no charge to me. I am very happy with the work done.

A mouse infestation is unsettling but Ben was very calm, answered our questions, and even chuckled at our pathetic jokes. He was respectful in going through our house during both visits. And the treatment worked! Yea and phew! $645 is a lot money but worth every penny.

They were pretty responsive in terms of getting over here within a few days. They are on the pricey side. They don’t poison out and if one needs that, they would need to call someone else. I would use them again in the future.

They were fine. They were punctual. They came back and set up traps and removed the animals that they found. They took care of the problem. I would rate them high overall and would use them again in the future.

Apparently squirrels love our house. We've only been in the house for 3 years and this was the third time we found squirrels living in our soffits. The first 2 times we did simple one-way doors and then patched the holes, but we've grown tired of this so this time we wanted to do it right. Critter Control came out the day after I called them, diagnosed the problem, told us what they could do to decrease likelihood of future squirrel invasions, and then they went to work. They diligently checked the traps every day, the guys were pleasant to deal with, and they knew their stuff. I'm hopeful this will be the last time we deal with squirrels in our soffits, and if it is the "good not great" price will have been worth it.

The service technician, Ed, came out the very next day. He was prompt and very pleasant and professional. He put out Have a Heart traps which he left for 4-5 days, coming by daily to check for critters. None were caught, but after his first visit, I could no longer hear any squirrels in the space between the roof of the first floor and the floor of the second floor porch. After this, he installed a 25 foot metal strip about first floor porch to seal around the top of the gutter. Apparently it is common for the squirrels to try to get in somewhere safe to build their nests at the time of year. But they are gone and I'm quite happy. Ed also did another small job installing a fan vent guard.