Burns Mechanical Corp

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I wanted a second opinion on a roof unit and I was potentially looking for a new service provider. I explained this both times I called and was promised a call back both times. I said I understood that they may be busy with regular customers during the hot spell but wanted to get things started and make an appointment. No call back, no nothing.

The service as expected...On time and efficient

Recomended by a close relative after some other interviews we choose Burns because he spent the time explaining and gave us some helpful ideas, he was local and he gave me his cell number and was responsive. we where doing and addition and needed to change our heating system from one zone steam radiators to a full house HVAC system also with hydronic heated floors in the mudroom and bathroom. the initial estimate was 2.5 weeks that didnot include a remediation contractor who I had to hire to remove the existing system, radiators and pipes etc. This is a big complicated job, many pieces, we are now in week 5 with the end a few days away. We have lived with very good friends for 5 weeeks. Ask for constant updates and plan on not being there for awhile. My situation was special because I have bad lungs and can't be around dust.

We ended up using another contractor thru AL that was able to come out same day. It ended up being a bad fuse on our condenser. Surprised this company that did the install could not recommend us to check and try that first. Would not use again.

For seven years, we have had various problems with our hydronic heating/cooling. Over that time period, various contractors have added bits to, subtracted bits from, and complained about, the system, but none could nail all the problems until Burns Mechanical. Jason was extremely knowledgeable to begin with, then carefully figured out how the system was supposed to work, investigated the potential sources of difficulty, explained each step clearly, made suggestions, provided cost quotes for various items, discussed alternatives, and fixed the problem. While it's only been a few days, most of the situations that caused problems have come up, but the system finally does what it's meant to do. We're very pleased and fully intend to use Burns for any future heating/cooling needs.

Very well. I had removed the motor from the housing to read the model no. and mfgr. The service man did the same and tried to find replacement parts. When this couldn't be done he went about finding a new fan and motor. He found one and installed it the same day. It was a little different so he had to modify the unit to make it work. He did this to our satisfaction. The unit has worked well since.

We originally called another contractor that we have used for many years. That contractor came out, but then waited a week to give us an estimate. They believed that our AC units and blower would need to be replaced. After calling them a few times, they gave us an outrageous price and I looked on Angies list for a new contractor. We called Burns. They were unable to come out right away, but called a few days later and someone was out at the end of the week. They did the job on the spot and everything is working well. We are very pleased with the work and the price and will definitely use Burns again.

They did the work without messing up the house too much, always using pads and cleaning up dust. As it happens, Burns's quote was lower than several other vendors, though about $1,300 higher than the lowest bid. The owner, Bob Burns, is a thoughtful guy who explored a lot of alternatives before agreeing that the system as designed by our engineer was in fact the optimum one. I would have confidence in using Bob to design a complete system.

Mr. Burns was extremely impressive to begin with: he returned our initial phone call immediately and scheduled an appointment right away. When we met with him, he went through the home in detail, proposed creative solutions to the challenges it presented, and was very willing to listen and respond to our concerns and suggestions. When he left that afternoon, we were very excited at the possibility of working with him. As soon as possible, we sent him copies of the floor plans, as he'd requested, so that he could make a detailed engineering review and propose a solution. We never heard from him or his company again, despite leaving two messages on his company's answering machine, asking him to call us back. We are very disappointed that this contractor simply vanished without telling us that he was no longer interested in the project. We wasted two or three weeks waiting on a response that never came, which delayed this project, and thereby delayed our move into the home.

Bob Burns and his crew are great. From rough to finish their work was top notch. We encountered many obstacles along the way and they handled everything in a very professional and prompt manner. Erik did a lot of the technical work and I am happy to say that my boiler system looks like a work of art. There are 8 separate zones and all of them are level and easy to access. Twice during the first year, Bob came out personally and set the interior computer systems to help us find our most efficient automatic settings. I would happily recommend Bob and his crew to all other list members.

They were very good to deal with. They were responsive, prompt, and did good work. When there was a problem, they quickly fixed it and they are taking care of any ancillary problems. They are familiar and comfortable installing the latest technology, and were very informed in answering our many questions about the best system to put in.