Bartlett Tree Experts - 11411

I called them to see if I could save my very old but diseased hemlocks and hawthorns. They showed up promptly. The advice sounded good. Encouraged me to sign a 1year contract. Then it was downhill from there. Yes, they showed up to service the property but I have yet to hear back from the arborist in over 8months. The reality was, he should have advised me to cut down the trees because they could not be saved rather than giving me a false sense of relief thinking they could be. Or at least, come and check the property rather than sending the "worker." One year later after lots of wasted money, the trees have to come down. Especially, since one of the 20ft hemlocks fell (almost hit my property) in the last storm. When I called to see if they could remove the tree from the property, I was informed, someone will call you. Still waiting for the magical phone call that never comes!!! In conclusion, yes they are a good company but don't bother if you are a homeowner. PS: I was also informed by the company when I called about the storm damage, that the arborist I did business with no longer works for them full time and they have someone specially assigned to the area. Still waiting to hear from him, too.

Because this was an emergency situation that couldn't wait until Monday, I was anxious that I wouldn't be able to find someone to help me. I had several people, including my regular landscaper, tell me they couldn't do anything over the weekend. The people at Bartlett understood my dilemma and responded with lightening speed. They were courteous and professional, even calling before they arrived and making sure that they provided me with an estimate before beginning any work. I was so impressed that I had them give me an additional estimate for taking down some dead oaks in my yard, so that this doesn't happen in the future, and I will be using them for that work. I felt the price was fair for the work that was done, especially given that it was a last minute call and that they showed up with a crew on Saturday morning. They are probably not the least expensive company out there but in this case you get what you pay for and that is stellar work and service.

They are very professional. They saved a couple of trees on my lawn. They are excellent across the board. I would use them in the future.

They were very helpful. They were superb. He came and did an appraisal of the tree and gave a free estimate. He arrived on time, very knowledgeable and submitted the estimate very quick too. He was efficient, prompt and communicated well.

They did a very good job. The sales guy upfront was very wonderful and showed up the day the work was getting completed. They worked hard and did a great job. They were very professional.

It was a very good service. They removed a tree a couple of year ago. I felt that they were responsive. The crew who came to do the work knew what they were doing. It was a very big old tree that they had to remove and did a very good job. From what I remember they had good clean up too. They were comparable with other estimates I got.

They provided an excellent service. We have been using them for about 5 years if not longer. I like the fellow who runs the company, his name is Jack Kelly. They come out when they said they are going to come out and they do good work. They are pricey and they saved all of our Hemlock trees. They also do our Birch and Pine trees too; they fertilize them. They just take care of our trees all year around.

We have used them more than once. Cleared some tops of tree and also cut down some trees too. A crew came and they stayed for a full day. They were professional and respectful. They also came when they said would.

The service was very good. They were very prompt and professional, executing their work within three to four hours which was quite impressive.

I worked with Mark Bruno and he is fantastic. He is very personable and he really knows his stuff. They are also very proactive when it comes to caring for our yard and trees.

The level of service was great. We had contacted another tree service. They came out and it took 4 months to get a qoute. We called Bartlett - and within a few days Kevin came out diagnosed the problem. We received a completely different diagnosis and I have to say it was 1/2 the cost of the other tree service. Bartlett Tree service came out immediately and the mites disappeared. Bartlett also treated a few other trees that were suffering from other issues plus Kevin advised us on a few new plantings that needed to be immediately replaced due to an infestation. Bartlett is back this year and preventative treating our trees and I will say they look healthier than I can ever remember. We are thrilled with Bartlett and plan to continue our service with them for many years to come.

I was pleased with their work. They were very professional, prompt with their service and did a thorough job.

They were not reliable. They would not return phone calls. We had used them for a long time.

I just started using them. I told them that I was really desperate since the trees were really getting beaten up. He said that he had a truck in the neighborhood that could come within 2 hours. They were indeed doing it within 2 hours as well. I have a lot of big and fully matured trees for them to work on,. They are very professional and very personal.

I organized this company to come over so I could get an estimate. I scheduled time off from work to do this. The person did come over for the estimate on time. After several phone calls to the company, I never received an estimate. This was a waste of my time.

They do a very good job and we have had a good experience with them. They can do pretty much anything.

Quick response to a request for a quote, that is, response time from phone call request to quote was same day. Representative was very professional, personable and knowledgeable. Price was competitive. Setting the appointment to do the work and getting the work down was not so good. After agreeing to have the work done, I waited 2 weeks to receive the contract. When I received the contract, I sent it back the next day after receiving. Waited another one and half weeks for the scheduling of the work when I received a phone call early morning stating that Bartlett was working in my area and they would grind the stump down that day. The stump grinding was completed for $170.00. After that, I did not hear anything for 3 weeks. I called them and they indicated they would add my job to the schedule for the tree and shrub trimming. I waited another three weeks and I received a bill for $430.00 plus a $6.45 service charge for the tree and shrub trimming work that was not done. It took me another 2 to 3 weeks to clear up this mistake. The tree and shrub trimming were never done. I would not recommend Bartlett for ANY work

They did the wrong tree but wouldn't admit it!!! After having a very good visit from the "expert" at Bartlett I signed an agreement and sent it back to have our huge elm tree in the back yard fertilized. The price was competitive with the other company that came out, $250. They said they'd be out after the contract was signed. After several weeks I called back and was told all the fertilizing was being done the next day. I didn't quite believe that but figured as long as it was going to be done it was ok. They said we didn't need to be home to have the work done. When we came home the evening they were supposed to come there was no evidence of the work done. Then I noticed a postcard attached to a very small tree in our front yard saying they had fertilized. It was the wrong tree and quite different than the other one which towers over the back yard. When I called they said they always put a tag on the front yard trees. I said I didn't believe them and wanted to speak with the man who originally came out. He gave me the same story and I also said I didn't believe him. He said he would come out after he returned from vacation (in a couple of days) and show me where the elm had been fertilized (injections in the ground I believe). He never showed up. They were dishonest, arrogant and condescending. NEVER TRUST THIS BARTLETT TREE COMPANY!!!

I had two phone contacts with this company, one in mid-May and one in early June. When I first spoke with someone, he said he would be out during the week but couldn't give an exact day. He said he would contact me as soon as he had come to look at the property. Three weeks later, when I still hadn't heard from him, I called again and spoke with a woman in the office. She could not find any reference to my initial call and said she would check into it and get back to me. I never heard from her either. Is this anyway to run a business? I was hoping this would be a good company because it has such high ratings. My experience seems atypical but I would not recommend them.

Never thought they could do it without a crane which would have cost much more. They did. Very pleased

Tree seems happy went through normal leaf season and does not seem traumatized in any way.

We had called a number of tree guys all summer. He came out and talked to me on my property and gave me an estimate and then they invoiced us at a later date and we did not even request this. They did clean up all of the branches and they took them away for us.

They were excellent. They were very responsive and came on time. They were very pleasant. They worked hard and cleaned up beautifully. I would definitely use their services in the future too.

what I noticed that it was a huge company. They are even overseas. I did not realize how big this company was. They are trustworthy and have done a good job. We found their price to be fair. They clean up and do a very good job. I think there are reasonable also.

I haven't completed the transaction with them yet. They were very good. They were very timely and friendly. They were punctual. I called them and they set up an appointment rather quickly. They came out in a few days, which was pretty good. I would consider hiring them in the future.