B & G Heating & Air Conditioning Inc

I was impressed that they took the trouble to call back - right away - and help me out.

They are a family owned and operating company. The owner/father quoted the job and his two sons, along with others, installed the furnace. They were friendly, informative, and efficient. One problem occurred the evening of the first day, and they returned that night and stayed until it was fixed. I was very satisfied.

Everything was great. Gil, the foreman, was very responsive and answered all of our questions which we appreciated. Furthermore, he and his crew were on time, did a great job of installing the unit, and were good about cleaning up after themselves.

Ver professional, showed up on time and worked long days. They even came by a week in advance to jumpstart my old furnace free of charge. However, the quality of the work was poor and they refused some items. Issues included the following: - furnace was supposed to be on cinder blocks, it was not. Since this was written in the original agreement, they reinstalled on blocks - vent piping was installed terribly. They twisted all over the basement and even went in front of a window making it difficult to open. The hole they drilled for the siding looked like a 2 year old had done it. I brought this up and they refused to change it. I fought h****** this and they still refused. - ducts were not properly sealed and taped, I had to go through and re-seal everything they did. I would NOT recommend them based on the quality. They were responsive and professional and may be fine for a repair but not a new install.

They are very responsive, they are very nice to deal with, especially Joyce, the lady who runs the office. She is always very helpful. They do good work.

Jeff was great to work with. He responded quickly when I called for an estimate, gave us a fair price, and completely stood by what he had promised. He was great to work with, he and his staff were punctual, polite and went out of their way to work in a neat way. The job was done well, and he was a pleasure to work with. There was a small glitch afterward due to faulty equipment, and he responded and fixed itimmediately. I highly recommend his company.

Furnace & coil install: All in all, it went pretty well. For the furnace and coil, the sheet metal install took a chunk of a day. Then, we had to wait for the technician to have time to hook everything up. This took a little longer than I would have liked, but I understand that you can't always predict when each job will wrap up. Anyway, the technician hooked everything up, and after a bit of trial and error, everything worked. Condenser install: This was perfectly straight forward. They put down a pad, placed the unit, hooked it up, and got it running. There were a couple of pitfalls: The technician had trouble wiring up the thermostat I provided. Eventually, I sat down with him and looked over the manual, and figured out that he didn't have the wiring quite right. After resolving that, it worked. I provided a 20A GFCI breaker for their wiring, since the wiring was in a damp basement. They used 14AWG wire, so I had to replace the breaker with a 15A breaker. (I had 12AWG wire available for their use.) Not a big deal.

All went well. Jeff oversaw his crew and the crew seemed competent and knowledgeable . This has been a long ordeal of assessment and expensive heat and air bills over the year . Deciding what method was the right approach and resolution was trying and time consuming. This work with Jeff and B &'G went very well, appears to be the right choice.

The Good - I selected B&G because they provided Carrier equipment, thinking it was a better brand. The Carrier models installed are feature by feature on par or less impressive than competitive models that others quoted. The Carrier equipment is good, but don't go by brand and SEER number alone. Their sub-contractors and Joyce, their secretary, are friendly a great help with answering questions. The equipment delivery and installation seemed to go smooth and we were off to a good start. We had one early issue with spec'ing an undersized tankless water heater and that was quickly addressed. The Bad - Things started to fall apart when they did the duct installation and system startup. They forgot to run a duct to one of the room's in my house. One of the condenser's wouldn't start up, the water heater wasn't working, the humidifier wasn't working, the thermostats weren't working. Over the next few days, one by one the subs came to investigate and were punctual and friendly. When the system started up, it was leaky, noisy, and unbalanced. Gil eventually sent Jeff over to help reduce the noise, put some sealing tape on some of the basement ducts, and open/close some dampers. It was better but still not to my satisfaction. The Ugly - I can still feel air blowing through the duct seams and equipment seams in the attic and basement. Also, the basement ducts were not insulated, B&G told me this was 'conditioned space' and therefore didn't need insulation. Despite having unresolved issues, I received an invoice from B&G for the final payment. I called Gil at B&G and he was insistent that insulating and additional sealing was not needed. The Unforgiveable - I needed a non-biased opinion, so I invited a reputable Angie's list HVAC vendor and the town's building inspector to our house. Both provided letters listing many violations. Our town's building code required ducts to be tested and pass a stretch code that only a minimal amount of air can leak through. The building inspector said that they did not pull sheet metal permits for their work, no leakage test was done, or get all inspections by the building department. Furthermore, they installed ducts in the attic with R4 instead of R8 and the ducts in the basement requires R6 insulation. *****Update 6/26/13 Since this review we had an independent certified leakage test done of the installation that B&G had performed. The air leakage through the ducts is documented at 25.5% on the first floor and 16.2% on the 2nd/3rd floor. We filed a complaint with the state's division of sheet metal licensure for not meeting air leakage standards and insulation requirements. In the end we needed to redo most of the ducts in the house to bring them up to building code. B&G rather than admit being caught on their mistakes and lack of permitting, has decided to sue us for their final invoice and we have counter-sued them for the costs of repairs. I will update Angie's List members here with the outcome.

They did a great job of minimizing the demolition needed to access the existing ductwork. The job took several days longer than scheduled but Jeff held true to his original estimate and spent the last two days finishing the ductwork himself. Once the new ducts were installed, it was easy to see how the old heating system was completely undersized. B&G did an excellent job, I'd use them again and I would recommend them to friends and family.

I received proposals from 4 vendors for new systems with better energy efficiency. The B&G proposal was $4500 lower than the next lowest. After confirming with Gil at B&G that he was proposing the same work as the other proposals (not all estimates were for Carrier brand equipment), I accepted the B&G proposal. After deciding to work with B&G, I had several more conversations with Gil about whether it made sense to upgrade the systems to even higher efficiency. Though gruff, he was patient with me and reviewed the more expensive options available. In the end, I determined that paying much more for slightly more efficiency was not appropriate for my situation.We had a 2 week window in which to have the work completed before we were scheduled to move in to the house. Because of other tradesmen working at the house in the same time window, at first we decided to schedule the HVAC work for the week after we moved in. Since it was the middle of summer, Gil was very concerned that we minimize the time we would be living there with no A/C. To that end, two weeks prior to the scheduled install, as the schedule for the other tradesmen became more clear, I asked him if B&G would be able to install 1 week earlier than the original schedule. He was able to accommodate me and got the system in.The day after we moved in, we did notice some water on the floor next to the new air handler. I called B&G immediately and spoke with Jeff, who came out that same evening and replaced the condensate pump and cleaned up the water. We have had no further incidents. So far we are very happy with the system and the work, though we haven't needed the heat yet. The one negative of working with B&G was an incident between Gil and my wife. Having asked B&G to accelerated the schedule, Gil arrived prior to the installation day to take some measurements. I was at work at the time and my wife had escorted Gil and his helper to the basement air handler. Gil, who I had already observed is somewhat gruff in demeanor, complained to my wife that the scheduling for this job "was all screwed up" and said something about what the right schedule would have been. My wife, having not been involved in the process at all up to this point, took offense at his comments and tone. She phoned me and asked me to intervene. Not being present, I did the best I could to play diplomat, but Gil refused to acknowledge any impolite behavior. As a result of this experience, though I would use B&G again, I would caution customers to have a thick skin when dealing with the owner Gil.

My experience with B&G was excellent. All of the B&G personnel were very professional. Jeff arrived on time to provide an estimate, and was willing to spend a considerable amount of time explaining my options (central a/c vs. ductless). He sent the estimate promptly, and came back out a second time at my request to help with making a decision about which system to use. The B&G staff who installed the system were also prompt and professional, and took the time to orient me to maintenance requirements, how to adjust air flow to different rooms, and other questions I had. Overall an excellent experience and I would use them again.

Gilbert Bartone came and made an assessment of what I wanted done. He gave me an exact amount that the project would cost and told me when they could do the work. They showed up on time and did excellent work and cleaned up after them. I had three different heating companies come give me prices for the work. B&G Sheet Metal Com. Inc., gave me the lowest price even with a larger high efficiency heating system. Joyce, the receptionist was patient and helped me fill out the necessary paperwork to get an $800 rebate for the high efficiency heating system as well as a $500 rebate on the air conditioning system. This company was totally professional as well as personable and were patient as I asked the many necessary questions I needed answered for this job. I would highly suggest to any Angie's List members that they use this company or @ least get a quote from them before they decide on another company.

Very well. I got a rapid response to my query; an appt was made in short order and a formal quote followed. Jeff was very friendly and informative. They did the work in 1.5 days which was great. I would highly recommend them

I have an expression that all I want is to work with professionals. I'm usually disappointed. I went through six (SIX) HVAC contractors before I happened upon B&G. I ended up rejecting everyone else as they were either way too expensive, didn't call back, or otherwise seemed unsuitable for the job. Jeff showed up on time, reviewed the work that needed to be done and delivered a competitive quote when he said he would. This was not an easy job (crane, trees, etc) but Jeff saw it through. Unfailingly polite and friendly he was a pleasure to work with. I would use these guys again any day.

Very well. These guys are great -- prices are reasonable, they are always on time, everything is done very neatly, very professional, and they don't suggest you do anything unnecessary. I had an HVAC system in an office that was incredibly noisy, they suggested enlarging the return vent and changing the connecting ductwork -- it worked like a charm!

Jeff and his team at B & G were just wonderful. They were able to begin the job earlier than we had originally discussed. Jeff was very proactive in communicating the status of the work, cleaning up at the end of every day and was regularly stopping by to check on the status of the work. I am extremely pleased with the quality of the work and would highly recommend B & G to anyone.

Overall, an excellent experience with a simple problem: over several months, I noted poor cooling of the upstairs by one part of my A/C system. I was fairly certain of the problem (low refrigerant) because one of the sight glasses in the system was not clear. In calling the B&G office, I explained what I had observed and the person who answered was very straightforward in agreeing that it was probably a minor problem. He arranged for a visit that same day, which occurred about three hours later than projected during the phone call. The person who came appeared efficient and friendly, diagnosed the problem within 15 minutes and took a total of 30 minutes more to add refrigerant and check the other system cooling a different part of the house. Significantly, he was not interested in selling me a much more extensive fix than adding refrigerant, which for the moment seems exactly what was needed. He was also communicative and had no apparent problem with the numerous questions I asked. From my perspective, this was as good as one could hope for.

I had the best experience with B&G that I've ever had with a service company (and there have been many experiences and companies). About 4 months ago, I had my air ducts cleaned by another company and they mentioned that I may have had some other leak or something in my system. I called B&G to ask them for advice about whether I should have it looked at. I don't know the name of the woman who answers the phones but she listened patiently and then had one of the gentlemen technicians get on the phone with me. He said it didn't sound familiar and gave me a few things to test out and told me to call back if it didn't get better. The duct cleaning turned out to fix the problem I was experiencing. However, a few months later, one of my 2 a/c units broke and since the systems were 13 years old, it seemed like a good time to upgrade to more energy efficient, quieter units. I called B&G (again, the same woman picked up after 2 rings) and scheduled an appointment. Gil (one of the owners) came out within a day and gave an estimate. He was thorough and explained everything that would be done. I felt very comfortable given Gil's demeanor, the reviews on Angie's List, and the price seemed right (considering an a/c unit I replaced about 5 years prior). The work was scheduled about 2 weeks later (this was during the massive heat wave) and in total, it took about a week. Throughout the process, any time I needed an update, I called the general number and the same woman (she's kind of like the dispatcher) would have exact details as to the status of my project or she would call me back with the necessary information. I should also mention I'm a neat and clean freak and the company cleaned up very well after themselves. I really thought this company was super professional, organized, efficient, and fair. It is extremely rare these days to have someone actually answer the phone and give you an answer. I must have called 10 times and not once did I get voice mail. I would highly recommend this company.

They did an excellent job. They stopped by and gave us a reasonable estimate; walked us through the process, and explained our options. A few weeks after receiving the proposal, they came for the install. There were two teams; the first teams cut the walls and holes and installed the units . The second team came the following week to install the electrical and plumbing, and to start up the units. The techs were very friendly, personable, and clean. Great job!

Crew was profesional and friendly and worked to get our AC in in just 5 days. always on time and cleaned up after themselves. The unit works well and they directed us on how we can get the energy rebates by choosing the more efficient model and ended up saving us money. Great contractor.

Nothing else to say. I don't usually report except for a 1 or 2 positive ones.

I highly recommend them because they were very professional and very good. There were half a dozen other companies that we called that couldn?t be bothered to return the call. I would absolutely use them again.

We were referred to B&G by a neighbor who has used their company for many years. The B&G rep (Jeff) was very friendly, professional, and seemed very well-informed. He was also very patient in answering our questions and giving options to remedy air-flow problems we had experienced with the old system. He was there for part of the installation and then came back a third time when we had a little cosmetic issue involving the new thermostat (which he fixed) and also to check on the seams of the new sheet metal. We had a very positive experience with B&G Sheet Metal!

They were recommended to me. They have an excellent business reputation. They did a very good job. I have forced hot air, so it was a question about adding that without having to pull the house apart. They were very good and reasonable. I think the price was reasonable. They gave me a clear description of extra things that I could have if I wanted, which I didn't. They did the work they said they would do. They were neat and tidy. They were helpful afterwards when I couldn't figure out how to get it going. Someone explained everything to me. I would recommend them.