American Appliance

They came promptly, diagnosed the problem, ordered the part, and fixed it. They were professional and pleasant to work with.

Great. Someone else had told me I needed a new disposal - he just unstuck it!

Well. Showed up promptly for both visits and completed repair without problems,

I used American because they could come to my house a few days before my appointment with another company. Billy came on time, and it was clear he was familiar with the cook top and the problem. Unfortunately he did not have the wrench of the right size (which happens to be 20mm) so he could not disassemble the cook top. He made an estimate, and gave me the option to buy replacement parts from Sears Parts Direct myself if I wanted to. It turned out Sears did not have all the parts, so I asked American to get the part that Sears did not have, and bought the rest myself. At the next visit, the replacement part that Billy brought did not fit, because the cook top was an old model and there were two variants for the potentiometer. That part was discontinued. So Billy went back again, and eventually got the two units that I needed. It took a third visit to finally fix everything. Over the three visits, Billy did quality repair work, and was very candid in explaining things to me.

i called at 7:10am this morning and Dana was able to have a service man to my home in approximately 30 minutes. Billy showed up and gave me a full run down of the necessary repairs to my refrigerator. He gave me the option to allow them to do the repairs or gave clear instructions on how to do-it-myself repair. He was helpful and very kind to show me how to 'save' some money on a simple repair. But also alerted me if i have any problems to just give them a call. I was very pleased with the speed and professionalism and hope not to need additional service, but would happily call them again.

Identified problem offered options for repair.

We've been using American Appliance for years, and I get a good feeling on top of the distress when something breaks because I know I'll be dealing with this company. In this particular situation the repairman spent a half hour attempting to twist the door back into position and concluded that he couldn't. He explained that in these situations (he sees about 2 a year) you don't know if a part replacement will solve the problem until you've done it. He gave us the price for replacing the hinges and explained that if that didn't work the next part replacement would be more expensive, but he would only charge us for the part if it didn't work, not the labor, because it's such an uncertain thing. I appreciated the thorough explanations. He only charged us the flat rate for a diagnostic visit. I've never felt pressured by this company to choose one or another option. The repair people have always been intelligent and able to explain the situations. They're willing to wave charges for this or that. I highly recommend them.

Initial appointment made for Thurs 8/13 8am-12, but I had to reschedule to Mon 8/17 12-4pm. Got a call from service technician on 8/13 double-checking on time that day - I think they showed up and no one was home. Clearly a disconnect in their scheduling system (which seems to be just a scribbled notation on the service request/receipt form). Fridge was leaking inside (from auto-defroster). Service technician removed and cleaned out drain plug and drain line. He used one of our available dish towels to clean up leaked water without asking (we would have provided an alternate towel if he'd asked). Water did indeed stop leaking inside fridge, but continued to leak from under the fridge. Called them back on 9/1, guy reappeared promptly next morning. He said he had not properly reconnected the lower end fitting on the auto-defrost drain pipe, so water was leaking onto the floor instead of into the evaporator pan where it belonged. Five minute visit, no charge (warranty on previous service call I guess). So net, they finally got it right (well, we'll see after a day or two!). But between the scheduling confusion, incomplete initial repair, use of our towel without asking and having to have a second service visit to finally fix the problem, I'm less than enthused. At least there was no discussion of any charge for the second visit. American Appliance has done reasonably well by us in the past, so I will use them again, albeit a bit warily.

They were great. They came out and did the work. They responded quickly and did a great job.

They were very thorough and helpful, and they weren't too pushy with the sales tactics. I wound up buying a new stove, but I would use them again. I appreciated their knowledge and professionalism.

The technician was professional and did a good job. He also gave us helpful information on two refrigerators that we did not have serviced. The only thing that could have been better is the information from the person on the telephone in the office prior to the visits. On the first visit, I told her we had multiple appliances but she failed to mention that the cost of the first appliance would be $79 and each additional appliance would be $40. The technician, therefore, did not charge the extra $40. One the second visit, I told her that we had a microwave to install in addition to the originally scheduled work. She didn't ask if it was a new installation or replacement. It turns out that they only do replacements of over-the-stove microwaves, not new installations. So now I still need to find someone to install the second microwave.

I called and scheduled an appointment late Friday afternoon. The first available appointment was Tuesday morning because Monday was a holiday. They gave me a time between 8 - 12. I requested on the earlier side if possible. They start appointments as early as 6:30 which is great for people that need to go to work. The repair person came at 8:00 a.m. exactly. He opened the machine and found the very small part that was clogging it easily. He took it out, put it back together and was done by 8:25. He was courteous and competent. I would definitely hire them again.

We have used American Appliance for many years, always with good results. I called on Friday afternoon to price the replacement of a broken door switch on our gas dryer. They were willing to look up the part and give me an approximate price for the switch over the phone. I was able to schedule the initial appointment for the next day, Saturday. When I called the person answering the phone said that they didn't have the part in stock. However, I needed to schedule the diagnosis so they could order the proper part. When the technician arrived, he quickly confirmed my diagnosis that the problem was the door switch. He said that he would look to see if they had the switch, and if they did he would be back that day. Otherwise, we agreed for him to return the following Thursday. The technician returned Thursday, and quickly replaced the switch. There was no additional charge for the return visit. While American Appliance doesn't offer an Angie List discount, they do have one for Seniors. I would definitely use American Appliance for future large appliance repairs.

I called American Appliance to install a Bosch dishwasher. Bill came the first time, tried to install it for about an hour, and finally said that there were hoses missing, and they would need to order new ones, and come back. Ok, that seemed odd, but fine. So a week later, Bill came back with the new hoses. He spent over an hour trying to get it hooked up, but said it wasn't running properly, he didn't know why, it must be broken (it was a pretty new dishwasher that I was just moving from one place to another). He admitted he couldn't fix it, that he didn't have the right tools with him, and that I should call someone with 'experience with Bosch products'. I did call someone with experience, who took about 2 minutes to realize that the dishwasher wasn't connect to the power properly, corrected that, and everything runs fine now. I called American Appliance to ask for my money back, since I had spent more than 3 hours of my time with Bill, and spent $236 on top of the cost of the dishwasher AND what I had to pay the second repair person. American Appliance only refunded half of what I paid, since they said there was 'no way to tell' if what I was saying was true. Here is the quote in an email from the person who did successful install my dishwasher: and quot;The bosch dishwasher was never connected to the power and the breaker was tripped. We flipped the circuit breaker and hooked up power and it started right up. Whoever you hired to install it doesn't seem like they did their job. Not sure if the charged you but if so I would get a refund.and quot; End of story.

We've used this company previously with great success. They scheduled a service call for the next business day, gave us a three-hour appointment window, and provided 10 minutes phone notice before the visit. Our very professional tech, Brian, brought in the newspaper from the walk, and came prepared with 3 or 4 parts that he thought would be appropriate given how we described our problem. Also, he noted an issue that we had not noticed previously. The dryer was taken apart quickly, a price was given, and he asked if we wanted to perform the service. After we accepted the price, he serviced the unit, showed us the old parts and their issues, cleaned up the area and himself and wished us a great day. There isn't too much more you can ask from a service company and a technician -- great response, great service, and a great attitude.

I called American Appliance Wed 11/28 to request a dishwasher repair. I was told the repairman would be out on Fri 11/30 between 10am and 2pm to fix it. So I waited...and waited. At 2 I called American Appliance to find out what the situation was. The woman who answered the phone said she would call the tech, find out what was happening, and get back to me. She called me back twenty minutes later and admitted that they had and quot;misplaced my paperworkand quot;; in other words I was not even on the schedule. I had waited four hours for absolutely nothing. She tried to contact one of their workers who was in my area, but found he was not able to come. She told me they would come out the following day (Sat). I asked if they could give me a specific time since I'd already waited four hours due to their negligence. Nope. The only option was to be given another four hour window. There are always going to be mistakes, no matter what the reputation of a company. But a reliable company will try to make it right. American Appliance should have offered to come out at my convenience on the next day, at a time I requested. To insist on giving me another four hour window, after I'd waited four hours already, was unprofessional and showed zero consideration for customer service.

It was easy to get someone on the phone (didn't have to play phone tag or talk to a machine) to schedule an appointment. Bill came to fix my freezer within the scheduled window of time. He had to take the back panel and freezer doors off so he could defrost the 3 inches of ice and replace the defroster. He did a good job. My freezer and freig work great now. With the amount of time he spent and replacing the defroster, the price seemed fair to me. I would American Appliance again in the future and recommend them.

Came promptly when scheduled, fixed it quickly. Would definitely use again.

Superb service. I called Monday morning before they were open, and got a call back within 20 minutes also before they were open. They were able to get a technician to the house Tuesday afternoon and were back Thursday at 7:15am with the new pump. The tech was friendly, he cleaned up after his work and professional. Did I mention superb?

I contacted American Appliance and they came the next day. The technician arrived on time. Within 5 minutes, he discovered that the spray arm for the upper rack was disconnected slightly from the water supply. He snapped it back into place and the dishwasher worked again. He explained that a large dish probably hit the spray arm, and if the problem happens again, we can snap it back into place ourselves. If the problem continued, he said we could replace the spray arm.

I had been putting these repairs off for a long time, dreading the expense and the hassle. As a New Year's resolution of sorts, I called American Appliance about the dryer (they had been recommended for that by my appliance dealer) and was delighted that the same technician could look at the frig as well. The technician, Brian, arrived within the promised window of time and called ahead to tell me he was coming. He knew exactly what was causing both problems and was extremely efficient timewise in fixing them. He also gave me tips on avoiding the problems in the future. There is a visit fee of $60 or $80 (I can't remember), but it counted towards the cost of the repair, which I think was quite fair. I would definitely call American Appliance again.

I chose them because I found their ad on either the internet or the yellow pages. I had them come about a year ago to fix my dishwasher too. I have been pleased with their service both times that they came out.

They come right away, and they actually fix the problem. They have very good prices as well.

I cannot say enough good things about American. They came to my house twice. The 1st time, they were afraid that they would damage my plumbing and flooring in order to replace the part because they had to pull out the DW, and the installation was unconventional. They called the manufacturer on my behalf to try to get them to accept financial responsibility for potential damage. They spoke with my plumber to learn how to avoid damaging the pipes. Although it took intervention by the Attorney General's office to get cooperation from the manufacturer, American was willing to come back to my house and try replacing the faulty part without uninstalling the DW, using parts sent by the manufacturer. The repair was successful, and Brad, the technician, spent a good deal of time checking to make sure everything worked and nothing leaked. I was charged nothing for all this work, and I don't think the manufacturer's compensation for the recall adequately compensated American for all their time and work.

They were one of the recommendations in the manual and that’s why I went with them. Everything was good except for their responsiveness. They took a long time to get back to me. But when they came, they were punctual and worked efficiently and professionally.