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Paul Donovan Plumbing & Heating Co

4.6(
3
)

Plumbing, Water Heaters, Heating and Air Conditioning,

... +1 more

About us

Paul Donovan Plumbing & Heating Co. was established in 1981. Our office is located in Norwood, MA. We have been servicing satisfied customers in the Massachusetts area with over 29 years of experience in the plumbing, heating and air conditioning contracting profession. Additional contact name - Richard Donovan.

Business highlights

44 years of trusted experience
Emergency Services Offered

Services we offer

Residential & commercial replacements, plumbing, heating, HVAC, bathroom & kitchen remodeling, oil & gas boiler, water heaters installations & replacements.

Services we don't offer

Ask for details.

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes

Accepted payment methods

Check

Photos of past projects

Reviews

4.63 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
0%
2
0%
1
33%
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.6
responsiveness
4.6
punctuality
5.0
Write a review
Showing 1-3 of 3 reviews
Christine S.
07/2013
5.0
plumbing
  + -1 more
It went well. I had a good experience with them. He will be coming back for some more work. He is a local person and that is why I chose him then. He was very responsive; he came out to give me a quote very quickly, like the next day and responded to me promptly. His price was pretty fair and he was very accurate on it. He was very professional and everything was done as I expected.
Description of Work: I used Paul Donovan Plumbing & Heating Co to redo some pipes of my kitchen that was being remodeled. He also repaired some plumbing in the basement that was leaking.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Jason R.
01/2013
1.0
plumbing
  + -1 more
Came to check out a job, promised to call with estimate. Never called back even after multiple messages left. I had to go with another guy. Would never try Paul Donavan again. If he didn't want job should have said so rather than jerking me around.
Description of Work: Came to check out a job, promised to call with estimate. Never called back even after multiple messages left. I had to go with another guy. Would never try Paul Donavan again. If he didn't want job should have said so rather than jerking me around.
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
Response from Paul Donovan Plumbing & Heating Co
I went to the customer's house the next morning at 7:30 am when he requested. When he called i was led to beleive he had a leak that needed to be repaired on his whole house filter that he had tried to install himself. Only when he messed it up, he called myself a master plumber to do the work correctly. It was obvuios that he did not want to pay a proffesional to do the job correctly. He used all the wrong materials. At that time i still told him i would come the next day to do the work. He told me that the next week would be ok. Now i realized he still wanted to get several more estimates for a very small job. He had a broken wrist and still tried to do the work himself. I don't know if he thinks we are supposed to sit at home and wait for calls when people try to do their own plumbing work and fail at it. My clients appreaciate my work and would rather have the peace of mind knowing that the work is done correctly. When i pulled out of his driveway, looking at a $700,000.00 home, i wondered why anyone would want to risk doing a job that required having a plumbing permit filed with the town. Any potential problems with any leaks would not be covered by home owners ins. i was aggrivated at him for waisting my time when i had regular customers waiting for me. Then when i looked at his business card and he worked for a company that was owned by Goldman Sachs which i"m still paying for their bailout with my own taxes, Well then i quickly realize how much I appreaciate my clients that I have been working for since 1981. I would be embaressed if i was this gentelman, but some people put the almighty dollar before their own charecter.
Leah O.
06/2011
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
He was very timely and easy to reach. He made sure to stay on budget. I used him on other small plumbing leaks, replaced a toilet once and he did a great job on it all. He did what he said he would do with the amount he quoted. Always goes the the extra distance and always helpful. Overall nice guy with great professionalism and integrity.
Description of Work: Had a new water heater purchased and installed.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Response from Paul Donovan Plumbing & Heating Co
Actually, it was a new gas hot water boiler for her heating system. Member was very happy with the job. We come in on time and on budget. After thirty years in business, it's experiance that allows us to do this. thank you Paul Donovan

    Contact information

    7 Gleason Ct., Walpole, MA 02081

    www.pauldonovanplumbing.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Plumbing,
    Water Heaters,
    Heating and Air Conditioning,
    Kitchen and Bath Remodeling

    FAQ

    Paul Donovan Plumbing & Heating Co is currently rated 4.6 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Paul Donovan Plumbing & Heating Co accepts the following forms of payment: Check
    Yes, Paul Donovan Plumbing & Heating Co offers free project estimates.
    Yes, Paul Donovan Plumbing & Heating Co offers eco-friendly accreditations.
    No, Paul Donovan Plumbing & Heating Co does not offer a senior discount.
    Yes, Paul Donovan Plumbing & Heating Co offers emergency services.
    No, Paul Donovan Plumbing & Heating Co does not offer warranties.
    Paul Donovan Plumbing & Heating Co offers the following services: Residential & commercial replacements, plumbing, heating, HVAC, bathroom & kitchen remodeling, oil & gas boiler, water heaters installations & replacements.
    Ask for details.

    Contact information

    7 Gleason Ct., Walpole, MA 02081

    www.pauldonovanplumbing.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed