NORFOLK COUNTY PLUMBING & HEATING

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OUR SUMP PUMP STOPPED WORKING PROPERLY (WOULDN'T TURN OFF AND SHUT OFF AUTOMATICALLY AT THE RIGHT TIMES) DURING A MAJOR RAIN STORM. THEY CALLED BACK QUICKLY IN THE EVENING AND SET UP AN APPT FOR THE NEXT MORNING, AND ADVISED ME (WHEN ASKED) THAT LEAVING THE SUMP PUMP ON OVERNIGHT WAS OK, EVEN IF IT WOULDN'T SHUT OFF. IN PERSON, THEY DETERMINED THAT THE PUMP ARM WASN'T APPROPRIATE FOR THE NARROW CAVITY IN WHICH THE PUMP WAS INSTALLED (BY A PREVIOUS OWNER; IT MIGHT HAVE BEEN DISTURBED BY SOME RECENT PUBLIC WORKS DEPT WORK) AND INSTALLED A NEW SUMP PUMP WITH A BETTER DESIGNED ACTIVATION MECHANISM, THIS WAS CONSISTENT WITH WHAT THE PERSON I'D TALKED WITH THE NIGHT BEFORE EXPECTED. THE PUMP WORKED FINE FOR THE REST OF THAT STORM AND FOR A FEW SINCE. ARRIVED PROMPTLY, CLEANED UP AND ENCOURAGED ME TO KEEP THE OLD PUMP AS A SPARE FOR EMERGENCIES. PROBABLY NOT CHEAP, BUT WORTH IT.

WE HAD USED THIS PLUMBING SERVICE NINE YEARS AGO, JUST AFTER WE BOUGHT OUR HOUSE, AND WE DECIDED TO TRY THEM AGAIN. IT WAS DIFFICULT TO GET AN APPOINTMENT, BUT A PLUMBER CAME BY AND TIGHTENED A FAUCET NUT TO FIX THE LEAK. HE SAID THAT WE NEEDED A COMPLETE REPLACEMENT OF PIPES AND SAID HE'D CALL BACK, BUT THEN DISAPPEARED, NOT RETURNING OUR CALLS AFTER REPEATED ATTEMPTS TO REACH HIM! THIS PUT US IN A REAL BIND BECAUSE WE HAD NO WORKING BATHROOM SINK. I THINK HE DECIDED THAT OUR JOBS WERE TOO SMALL FOR HIM, BUT HE WANTED TO KEEP HIS OPTIONS OPEN IN CASE HE NEEDED SOME WORK. WE EVENTUALLY FOUND ANOTHER PLUMBER, WHO REPLACED ALL THE PIPES ON HIS FIRST VISIT, AND IN QUICK TIME.