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First Class Roofing, Inc.

Roof Ice/Snow Removal, Roofing, Snow Removal,

About us

Providing Quality Work For Over 35 Years! Fully Licensed and Insured. Email - coley_joyce@hotmail.com

Business highlights

51 years of trusted experience
Emergency Services Offered

Services we offer

Roofing, carpentry, gutters

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.058 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
41%
4
10%
3
16%
2
3%
1
29%


Rating CategoryRating out of 5
quality
4.4
value
4.3
professionalism
4.2
responsiveness
4.1
punctuality
4.2
Showing 51-58 of 58 reviews

JUDI Z.
03/2015
2.0
roof snow removal
  + -1 more
.
Description of Work: First Class Roofing was nearly impossible to contact. First, their voicemail was full and so I couldn't leave a message. After several repeated attempts, I was finally able to leave voicemail messages (I left 3 messages). Eventually, someone returned my call to say that they were too busy to perform the promised services. I was STILL charged for the service that was never rendered.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from First Class Roofing, Inc.
At First Class Construction we strive to please all our customers to the fullest extent. We are a family owned business who take pride in our level of customer service. Unfortunately, during the historic snowfall in February 2015, we and other service providers were inundated with calls from existing and new customers. We worked day and night for several weeks to reach and help as many customers as possible. We apologize to those we were not able to accommodate, the call volume was simply overwhelming. In thirty five years of business we have never deliberately not returned a call or missed an appointment. These recent circumstances were unusual and very difficult for both homeowners and service providers. Thanks Coleman

Jean B.
02/2015
1.0
roof snow removal
  + -1 more
.
Description of Work: We purchased a special through Angie's list February 7. We had sent three dates for him to come by to take a look at what we wanted done per the coupon. He could not make any of the dates we sent on the form as directed. So we set up 2 more appointments which he called and canceled the same day/time as the appointments. when we expressed an interest in a broader project his quote was Very high. We have asked for a refund of the $299 (for snow and ice-dam removal). Have not yet received it, but our last contact was just last week. Very disappointed. I think he took on more than he could handle.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$299

Response from First Class Roofing, Inc.
At First Class Construction we strive to please all our customers to the fullest extent. We are a family owned business who take pride in our level of customer service. Unfortunately, during the historic snowfall in February 2015, we and other service providers were inundated with calls from existing and new customers. We worked day and night for several weeks to reach and help as many customers as possible. We apologize to those we were not able to accommodate, the call volume was simply overwhelming. In thirty five years of business we have never deliberately not returned a call or missed an appointment. These recent circumstances were unusual and very difficult for both homeowners and service providers. Thanks Coleman

Angela P.
02/2015
5.0
roofing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lynn M.
02/2015
3.0
roof snow removal
  + -1 more
.
Description of Work: Coleman Joyce honest, polite, and very helpful by telling us straight up that he had too much work to do that he couldn't service us. Other, less reputable service providers might have strung us along, but he did not.
Rating CategoryRating out of 5

Jennifer V.
02/2015
1.0
roof snow removal
  + -1 more
.
Description of Work: I spoke with the son Andrew originally; later the father Coleman called and said that they couldn't do it for that price. I had to seek out other people to do the job. They wanted to charge me $1800, instead of honoring the coupon. I feel as though they were trying to make more money off of it. I asked for an email with the quote in writing. They never sent it to me. It was an emergency situation; I needed the roof cleared, since the ceiling was leaking. They were trying to take advantage of the situation.
Rating CategoryRating out of 5
Yes, I recommend this pro

Paul H.
02/2015
1.0
roof snow removal
  + -1 more
.
Description of Work: Provider stated they would not be able to perform the service.
Rating CategoryRating out of 5

Nikolaus T.
02/2015
5.0
roofing
  + -1 more
unknown
Description of Work: I purchased the deal, but needed it to be done as soon as possible. The company could not come out in enough time. They were very responsive, but unfortunately they were fully booked.
Rating CategoryRating out of 5
Yes, I recommend this pro

Sunil S.
02/2015
3.0
roof snow removal
  + -1 more
.
Description of Work: Had trouble contacting company and wanted the work done urgently. Tried calling numerous times with no answer.
Rating CategoryRating out of 5
    • 1
    • 2
    • 3(current)

Contact information


Service hours

Sunday:
8:00 AM - 8:00 PM
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
8:00 AM - 8:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
CS-091588
Trade License Locale
MA
Trade License Authority
Massachusetts Board of Building Regulations and Standards
Trade License Expiration
07/27/2026
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Roof Ice/Snow Removal,
Roofing,
Snow Removal,
Gutters,
Finished Carpentry and Woodworking,
Exterior Painting,
Chimney Repair,
Windows,
Siding,
Gutter Cleaning,
Doors,
Skylights

FAQ

First Class Roofing, Inc. is currently rated 4.1 overall out of 5.

Sunday: 8:00 AM - 8:00 PM

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 8:00 AM - 8:00 PM

First Class Roofing, Inc. accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, First Class Roofing, Inc. offers free project estimates.
No, First Class Roofing, Inc. does not offer eco-friendly accreditations.
No, First Class Roofing, Inc. does not offer a senior discount.
Yes, First Class Roofing, Inc. offers emergency services.
Yes, First Class Roofing, Inc. offers warranties.
First Class Roofing, Inc. offers the following services: Roofing, carpentry, gutters

Contact information


Service hours

Sunday:
8:00 AM - 8:00 PM
Monday:
8:00 AM - 8:00 PM
Tuesday:
8:00 AM - 8:00 PM
Wednesday:
8:00 AM - 8:00 PM
Thursday:
8:00 AM - 8:00 PM
Friday:
8:00 AM - 8:00 PM
Saturday:
8:00 AM - 8:00 PM