Description of Work: They were fine for providing basic septic services, but when our control panel failed they took forever figuring out a solution. We had to contact them repeatedly for updates over a period of several weeks.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0
David F.
07/2015
5.0
septic tank
+ -1 more
Scheduling was easy. They did call the morning of the appointment to say that they had to push back the time an hour. The truck showed up at the new time. The crew was pleasant and did the work without a problem. Gave a report on the system and a recommendation on scheduling the next service. Didn't try to up-sell anything. Would use again.
Description of Work: Pump out septic tank
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$265
N J.
08/2012
5.0
septic tank
+ -1 more
Phone people are professional and helpful. They scheduled appointment as I needed and the truck showed up during the promised time frame. The crew was also professional and efficient.
Description of Work: Septic tank pumping.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Irene S.
09/2011
5.0
septic tank
+ -1 more
Excellent
Description of Work: BIG was very prompt in coming out to estimate the job and then actually presenting a bid--roughly a week faster than anyone else. Their bid was one of the lowest we received but their work was superb, they were consideerate and responded to discussions. The job ran over the estimate due to extra quantities of porous sand being needed but that probably would have driven up everyone else's final charges too. Very corteous people. I would use them again for other projects.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$16,000
Willy C.
08/2011
5.0
septic tank
+ -1 more
I have a FAST system, the water was yellow-ish, filter was clogged twice in a month. they ask me to pump the tank. I called BIG for the pump job, they come second day on time. very nice, easy to working with. Know what they are doing. use water hose to clean bottom of the septic tank. pump both of septic tank and pumping tank, 1500 gl total. finished the job in 30 min or less. I like what they did, will use them again next time.
Description of Work: pump both of septic tank and pumping tank, 1500 gl total. $240 + $50 1000gl septic tank + 500 gl pumping tank.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$290
Dorothy M.
04/2011
5.0
septic tank
+ -1 more
They were on time professional, they clean up before and after. I was very satisfied and would use them again.
Description of Work: Septic repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
maya C.
01/2011
5.0
excavators, septic tank
+ 0 more
They were very helpful. Their punctuality was perfect. The staff was very friendly and very informative and willing. When I called the other day, they weren't able to come in for a service but they were willing to give me information. Their treatment is perfect and very effective. Their pricing is very reasonable. They are just great.
Description of Work: We had our septic tank pumped by Big Septic.
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Service Categories
Septic Systems,
Excavating
FAQ
Big Septic is currently rated 4.6 overall out of 5.
No, Big Septic does not offer free project estimates.
No, Big Septic does not offer eco-friendly accreditations.