Verizon

Description of Work: .

Description of Work: Mobile

Description of Work: Switched to Verizon FIOS internet from Comcast, due to a two year special.

Description of Work: I use Verizon for my phone service.

Description of Work: Verizon provides my cable, landline and internet services.

Description of Work: I use Verizon for my phone line and internet service. and I have my Directv with them.

Description of Work: I am 80 years old with very poor eyesight. I purchased a Droid phone from Verizon through Staples. Big Mistake. I can't see the screen. I was not told I have a certain time period to cancel. In fact Staples scheduled a training session after my time period had expired. I was charged $75 per month for a service I could not use. i decided it would be cheaper to cancel my two year contract than to wait until it was up. i don't remember signing a contract and did not receive a copy of it. I have asked Verizon to send me a copy twice. Still not received. I cancelled the beginning of June. I was told they could not cancel it until the end of June. I was also told the cancellation fee would be $330. I received a bill through E Mail for $356. Again I asked for a copy of the contract and an itemized bill. I cannot see the bill over the internet because since the phone number was cancelled, they claim they have no record of it. i was told by a representative, the additional $26 was for a tax. I asked whose tax and was told it was Verizon's. In attempting to resolve this problem, I was told I could transfer this service to my Jitterbug phone but would have to go to a service center. I went to the Service Center and was told it could not be done. They they suggested I mail the phone back to them and I would receive a Verizon card for $80 with which I could buy another Verizon phone. I asked them if I would be charged a cancellation fee on the Droid. They answer was yes along with an activation fee on the new phone.

Description of Work: I had the whole package with them.

Description of Work: I have cell phone service through Verizon.

Description of Work: Verizon provides my internet and cable service.

Description of Work: I use them for Internet service.

Description of Work: .I use Verizon for my cell phone provider and have been for a long time now.

Description of Work: They provide Internet, phone, and cable TV service.

Description of Work: Verizon is my landline phone and internet service provider.

Description of Work: I use them for landline services.

Description of Work: Verizon sent someone out to repair the outside phone lines. I had requested the repair the night before via the internet. The repairperson came in the morning but I had thought I'd been given a 6:00 pm repair time for later that day. He contacted me on my cell and took care of the problem quickly.