FIRST ENERGY HEATING& COOLING, INC

Our house is heated by a 5-year old oil burner coupled with a circulating hot water system. I had scheduled an annual maintenance and cleaning for October. The morning before they were due to come, the company called to cancel our appointment. They were unable to reschedule a date for nearly a month. On the rescheduled date, they showed up several hours late for the work. Worst of all, by that evening, we noticed the heat was not working at all. When I called seeking to remedy the problem, the responder for the company was surly and rude. They fixed the problem next morning in the most expensive way possible and charged me full price for fixing a problem that, in all likelihood, they caused. I am contesting the charges. The only positive note is that we had used the same company several times previously without incident. But now i would never use them again. .