128 Plumbing and Heating, Inc.

Luis M. came to fix a furnace humidifier. He arrived on time and was very professional and knowledgeable about the equipment. He was able to quickly determine the issue and repair the underlying problem. Very pleased with his service and time he spent to explain the issues and operation of the unit.

The 128 tema was great, Jeff F ,Will and Bright all completed a timely drain clean after a inspection. Everyone was polite and very clear communications. Merry Xmas thank you 128

On 2/5/23 Craig came out on a very hectic weekend with a very long day of previous visits for all sorts of issues with water breaks after a very cold spell! He arrived very energetic and determined to find the issue with our dishwasher which was leaking terribly and was creating quite a mystery as to the cause. Craig was able to locate a crack in one of the parts and give us a photo with diagnosis. He was very knowledgeable, very professional and explained everything so that we could understand the issue! 128 always comes through for us and we always call them for any issuesâ ¦plumbing, heating/cooling, or electrical. We really appreciated Craig showing up so quickly - and on a Sunday. He absolutely deserves a huge congrats for a job well done!

Great

Outrageously expensive. Replaced a Garbage disposal, kitchen faucet which was supplied, and a shower valve replacement. $4725.00 If you calculate the labor rates they are over $500.00 an hour. Unfortunately, we had them replace the furnace which is a $12,000 job which we confirmed later. Their price: $20,000. Plus they used a Lochinvar Unit which we now understand has had some issues. Navien, Bosch, Viessman, or Burnham would have been a better option. Proceed with caution and get multiple quotes. We are hoping the work was done properly and the equipment that was installed is top quality.

I had an issue with 1 of the zones in my system and Mike from this firm provided very knowledgeable service to troubleshoot and find the blown circuit board in a complex HVAC system. Service was always provided with a professional yet easy-going way. I would hire them again.

I recently had an HVAC "Efficient Mitsubishi Ductless Solution" installed in my home. It was replacing the window A\C units and electric baseboard heating systems. From start to finish everyone was helpful, friendly and efficient. I kept informed throughout the entire process thus no surprises!! My Service Pro was Craig and I would highly recommend him and his team. The office staff got everything started on the correct foot and made it easy. They also got me through the MAHT Loan Program offered by MassSave. In all knowledgeable, professional, on-time, successful project and look forward to any other projects I have that can use their talents.

They are here within the time limit and the job was completed within two days but the city inspection took two weeks. Well, everything working fine

good

These guys are running a racket. They won't give you a quote, or even an hourly rate over the phone. Then when they arrived, they quoted $1,000 for a faucet and valve replacement. We paid them their $50 fee, and told them to get lost. They're obviously trying to take advantage of people. Another plumber ended up doing a great job for less than a third of that price, parts included. I will never call these guys again. What a waste of time and money. Don't even bother calling.

very professional, quality job. I suggest encouraging them to provide their recommendation for solving the problem and fixture solutions. We would use them again.

They seem confused. They have this one price structure they call an estimate which is not an estimate at all. They left a mess, overcharged, and the plumber was extremely inflexible. I complained and the management helped but their price was still outrageous. They do not break their price down. Not good.

Polite, professional, and on-time. Over $500 for 2 hours of labor to snake a drain (zero parts required) is steep. High-end lawyers charge less per hour.

great service

Service was very professional, but looks quite expensive.

Great service would highly recommend

From start to finish 128 was incredibly professional. I will look no further for any and all future plumbing work!

Excellent customer service, quick turnaround time in an emergency situation.