B&L POOLS

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At the start things seemed fine. They showed up as they said to open the pool at our new house but found our filter was cracked. So they removed the cover and found an algae/mess disaster in the pool. I'm not sure what they did at that moment, as their communication was terrible. They came back two days later to install the new filter and that was that. They never told us if they actually treated the pool at all. We went back to them throughout the following week with water samples and pictures trying to get the water cleared up. They seemed disinterested in helping us and never offered to come out and see what they could do after we spent over $1000 with them on the opening and new filter. Luckily we found another option in Sutton at Heritage Recreation. They took the time to really help us and in only 5 days our pool was clean and ready to go. If we had kept going back to Band L who knows when the pool would have been cleared up. Band L's chemicals and supplies are overpriced and the technical knowledge and customer service is lacking.

It didn't; they did not show up. After a few hours when I called I was told they and quot;forgot to takeand quot; my contact information so they didn't send anyone and couldn't call me back. That's unfortunate, because I specifically remember giving them all my contact information, and that they mentioned they had been servicing my address for the previous owner for years! I offered to give them one more chance and reschedule, but that I wasn't willing to take a whole day off and wait around again. I requested a morning, not even a specific time, just a and quot;morningand quot;. They said they couldn't do that. I don't consider this an acceptable level of service. After a no-show, costing me my time, absolutely no flexibility or offer to make things right whatsoever.

I think they are very responsive and good with their business. They have a store and they just pick-up any chemicals needed. They have been in the business for 26 or more years. I am happy with the price as well.

A+ We used Band L to open our pool this year and for all our service needs. Band L answered my questions over and over again until we go them the go ahead to install it.

THE MEN THAT PERFORMED THE WORK ON OUR POOL WERE COURTEOUS AND EFFICIENT. THEY WERE ALWAYS AVAILABLE BY PHONE IF WE HAD QUESTIONS. THEY PERFORMED THE WORK IN A TIMELY MANNER.