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Colonial Chem-Dry

Carpet Cleaning, Oriental Rug Cleaning, Upholstery Cleaning,

About us

Chem-Dry Carpet Cleaning Is Drier, Cleaner, and Healthier than traditional steam cleaning. Our patented hot carbonating process will leave your carpet sparkling clean and dry in just 1 - 2 hours. Our Green certified cleaning solution, is safe for people and pets. Using the power of crystal clear carbonation rather than harsh soaps and shampoos means your carpets will stay cleaner longer. Our goal is to exceed our customers expectations.See our website for testimonials and a full description of cleaning services and service areas. Ask about how you can get 2 carpet cleanings in one year for virtually the price of 1 with Our Stay Beautiful Program! Independently owned and operated for over 31 years. We offer appointments at your convenience Monday through Saturday. 12 employees. No subcontractors. Cost is determined by the job. May contact through email. Additional phone - (508) 529-4115.

Business highlights

41 years of trusted experience

Services we offer

Floor cleaning, leather & vinyl repair, oriental rug & upholstery cleaning, water & smoke damage.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.886 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
8%
3
5%
2
2%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 86 reviews

Doug R.
01/2022
5.0
carpet cleaners
  + -1 more
Superb. Phil and Kevin worked very hard for almost 4 hours. They removed all the hair from our two long haired cats and made our 35 year old carpets look like new. Betty’s communications were excellent.
Description of Work: Clean all carpets

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Linda T.
10/2020
5.0
carpet cleaners
  + -1 more
Very well. Arrived on time. Worked diligently. Gave recommendations for cleaning products m
Description of Work: Rug cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

tommy O.
07/2018
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Excellent. Personable and professional explained everything very clearly
Description of Work: Rug cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$326

Response from Colonial Chem-Dry
Thank you for sharing your comments and rating our company so highly!

Gina C.
06/2018
5.0
carpet cleaners
  + -1 more
They did an amazing job on carpeting that is 14 years old on our stairs. They look like brand new and even were able to remove some stains we didn’t think would come out from our basement carpeting.
Description of Work: Carpets on stairs cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$119

Response from Colonial Chem-Dry
Thank you for taking the time to review our company. We're grateful for your kind words. I'm pleased to hear that Nic did an amazing job!

Sandra U.
06/2018
5.0
carpet cleaners
  + -1 more
The service was on time and the cleaning was efficient and the carpets looked like new!
Description of Work: Four carpets cleaned

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Colonial Chem-Dry
Thank you! We're so pleased you were happy with the service you received!

John R.
02/2018
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Manny from Colonial Chem-Dry showed up on time, was professional, friendly and helpful. He did a great job and cleaned up everything.
Description of Work: Cleaned Rug

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$205

BRIAN M.
09/2017
5.0
carpet cleaners
  + -1 more
Job went great. Arrived on time and performed services expected.
Description of Work: Carpet cleaning 4 rooms

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Colonial Chem-Dry
We appreciate you taking the time to provide feedback about your recent experience with my company!

Jeffrey B.
09/2017
5.0
carpet cleaners
  + -1 more
Rugs were 13 and 10 years old. Both rooms had various spots and stains (unidentifiable sources and dates....LOL). I cleared out EVERYTHING in each room (except the beds) the night before. Beds were removed in the morning. Joe came and did an excellent job....all spots and stains came up. Rugs look brand new. Great service but don't expect help with furniture removal or replacement (rugs took a good 4 to 5 hours to dry).
Description of Work: Had both kid's rooms cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Colonial Chem-Dry
Thank you for your review! I'm happy to hear you were pleased with the excellent job Joe did. I'll be sure to share your comments with him. In regards to moving the furniture, we generally suggest that you remove any breakable items from the area to be cleaned and any small items that you can easily carry out of the room. Most of the time, there's enough space in the room to move the larger pieces from one side of the room to the other. This is easier and less strenuous than completely removing the furniture from the room. Just thought I'd let you know for next time! :)

Stefania S.
09/2017
5.0
carpet cleaners
  + -1 more
Excellent! Phil Lambert did a phenomenal job. I had low expectations because the carpets were so bad and he made them like new again. I was ecstatic and even my clients noticed how much cleaner they were!
Description of Work: I own a spa and there is wax, and oil based products all over the treatment room rugs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Colonial Chem-Dry
Hello [Member Name Removed], Thank you for taking the time to share your feedback about the carpet cleaning service by my company. We love it when we exceed our customers expectations! Phil has been with Colonial Chem-Dry for over 20 years and he takes great pride in his work. He'll be happy to hear how pleased you were!

Jessica R.
08/2017
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Joe really knows what he is doing! I am very pleased with the way my carpets and sofas look! They haven't looked that clean in a long time. I will definitely be calling Colonial Chem-Dry next year for an annual cleaning appointment.
Description of Work: Wall to wall carpeting cleaning for entire apartment and upholstery cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from Colonial Chem-Dry
Hello [Member Name Removed], Thank you for your review of my company! I'm happy to hear you were very pleased with the cleaning results on your carpet and upholstery and the service by Joe. We work hard to provide our customers with the most outstanding service experience possible. Thank you for keeping us in mind for next year!

Beth P.
07/2017
3.0
carpet cleaners
  + -1 more
The carpet looked fine for about two days, but it was an illusion. The carpet was fluffed up from the cleaning process and when it went back to normal, it didn't look any different than before it was "cleaned."
Description of Work: Cleaning carpet in two rooms

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from Colonial Chem-Dry
Hello [Member Name Removed], I'm sorry to hear of your disappointment with our service. Our goal is to provide our customers with the most outstanding service experience possible. So I'm dismayed that the carpet cleaning didn't live up to your expectations. I only wish you had let us know right away so we would have had an opportunity to correct any shortcomings. As a service to our customers, my office staff calls a few days after the cleaning to solicit feedback. If we don't hear back, we assume everything is fine. Judging from your comments, it sounds like the carpets are matted due to age or sticky residues from soapy cleaning methods. Our cleaning process doesn't leave behind any sticky residues so once all of the existing residues are removed, the carpet will stay cleaner longer. Unfortunately, it's nearly impossible to rinse away all of the sticky residues in just one cleaning. Frequent vacuuming may help. I also recommend that you don't use any "home remedies". Products such as Resolve and Woolite can exacerbate the matting.

BRIDGETT M.
07/2017
2.0
carpet cleaners, oriental rug cleaning
  + 0 more
They picked up and cleaned my rug offsite. They returned it two weeks later (after I called to get it back) and it smelled horrible! It was really, really bad. It smelled like a combination of vomit and mold. I tried to ignore it, but I called back a week later and asked them to clean it again. They did and returned it two weeks later (after I called several times), but the bad smell was only mostly gone and a chemical-like smell dominated. Plus, one edge of the rug was crusty for whatever reason. I wouldn't recommend this place, as the work was sub-par.
Description of Work: Cleaned area rug.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0

$220

Response from Colonial Chem-Dry
Hello [Member Name Removed], We generally advise our area rug cleaning customers that the in-plant process, from pick up to delivery, takes approximately two weeks. I apologize if you weren't made aware of this. Often times vomit odor in a rug can intensify when it gets wet from cleaning. For this reason, when vomit or other biological contaminants are present on a rug, odor removal service is recommended. However, you declined this more costly restoration process. Without this process, odor removal can't be guaranteed. Nevertheless we returned not once but twice, in an attempt to remedy the unpleasant smell.

Trevor B.
07/2017
5.0
carpet cleaners
  + -1 more
The Colonial Chem-Dry technician phoned ahead of arrival, measured all rooms, explained all options and quoted a price which was less than the initial estimate. He moved the remaining heavy furniture as required and paid particular attention to the stains. These never cleaned eight year old carpets now look like new. Highly recommended.
Description of Work: Carpet cleaning of master bedroom, family room, lounge/hall. Some minor pet and heavy traffic area stains.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Colonial Chem-Dry
Hello, Thank you for taking the time to review my company. Here at Colonial Chem-Dry it is our goal to provide you with the most outstanding service experience possible. So I'm thrilled that you were pleased with the services Phil provided. We look forward to hearing from you again in the future!

Laurene T.
05/2017
5.0
carpet cleaners
  + -1 more
Everything went well from start to finish. The project was explained at the outset and proceeded in a timely manner. The carpets looked much better after a good cleaning and the dogs were able to be back on them in a couple of hours. I moved the furniture back the next day and I'm pleased with the result.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Colonial Chem-Dry
Thank you so much for rating our service so highly! We always appreciate feedback from our customers. Your comments will be shared during our weekly team meeting.

George O.
04/2017
5.0
carpet cleaners
  + -1 more
The workman and job was handled professionally and on time. The coupon we used was for three rooms. The promo coupon was limited to 150 sf per room which was not disclosed or not seen and there was a price adjustment due to room size Still, the amount paid was fine because we were able to get the job completed within two days.
Description of Work: We a promo price for a 3 room carpet cleaning. We actually had two rooms, a hallway and stairs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$216

Response from Colonial Chem-Dry
Hello [Member Name Removed], Thank you for your complimentary review! We truly appreciate you taking the time to share your comments. It is our goal to earn your trust and future business by providing outstanding service. I apologize that you weren't aware of the details of our per room pricing. We try to be very transparent about our costs but space is limited in the "Deal" section of the Angie's List website so I can certainly understand the confusion. When the "View Deal" button is clicked the details of our promo offers, including the room size limits, are displayed. Thanks again!

Amber T.
03/2017
5.0
carpet cleaners
  + -1 more
The serviceman was incredibly professional, accommodating, and thorough. They completely removed all the odor and saved our year-old carpet. They also followed up to make sure all was completed to our satisfaction. It was a little pricey, but also a tough job. Overall it was worth it- a fair price for high quality service.
Description of Work: We discovered our cats had been marking territory all over our pretty new basement. They found all the soiled areas and performed their special pet- stain/odor cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Response from Colonial Chem-Dry
Hello! Thank you for your feedback regarding the pet odor removal service Phil performed on your basement carpet. I may be a little biased but I don't know of another product/service that works as well as our Pet Urine Removal Treatment (P.U.R.T.) to eliminate pet odors. Thank you for taking the time to rate your experience.

CAROL T.
01/2017
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Very pleased with the process and the results.
Description of Work: Cleaned carpets in 3 bedrooms and the livingroom as well as a large oval braided rug which was done at their facility. Also cleaned and resealed tile in bathroom including around the tub.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

BETH G.
01/2017
4.0
upholstery cleaning
  + -1 more
he did a very thorough and good job.
Description of Work: cleaning an older couch, loveseat, and chair

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Wanda E.
12/2016
5.0
carpet cleaners
  + -1 more
Just fine. May have to cleanup again, but the work removed the visible stains and smell.
Description of Work: Cleaned our bedroom carpet where our puppy had peed, a lot.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeanne Z.
05/2016
2.0
carpet cleaners
  + -1 more
I don't believe they did a good job at all. They used chemicals to clean the carpets. I got them through Angie's List. They used a dry chemical they put on the carpeting. The washed it up with some water. They didn't clean in my mop boards and they didn't clean in my bed. They didn't move any furniture if I haven't moved it. The man was pleasant and polite. I didn't notice it right away. Within two months, the stains appeared again.
Description of Work: I have used Colonial Chem-Dry.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

$199

Response from Colonial Chem-Dry
Hello, I wonder if you could be confusing us with another company. We don't use a dry chemical. We use a water based "green" cleaning solution. I did find a record of work being done at the address provided in the review, but the cost was only $150, not $199 as [Member Information Removed]. Also, following service, we always call our customers to give them an opportunity to share any comments or concerns. If you had notified us that you were unhappy with the job we would definitely have done whatever was necessary to correct any shortcomings. Our goal is to provide the most outstanding service experience possible. Please let us know if we can be of further assistance. Thank you, Debbie Purcell - Owner

J F.
04/2016
5.0
carpet cleaners
  + -1 more
A 2-man team, Phil and Alex, arrived on time on a rainy day and created an immediate positive impression by wiping their feet on a fluffy kind of pillow they brought inside. They measured the 3 rooms with a laser device (they exclude unmovable objects) and calculated a price so you know in advance if your rooms exceed the special pricing limits. They got right to work using a carbonated water formulation that leaves no chemical smell or residue and protected the furniture (which they moved) from staining carpet by placing small, temporary plastic shields. Completed in about 1 1/2 hours.
Description of Work: Cleaned and deodorized carpet in 3 rooms

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$342

Sheila V.
11/2015
5.0
upholstery cleaning
  + -1 more
Nic Bilodeau of Colonial ChemDry is fantastic! He was very polite, reviewed the services to be performed before he began and also reviewed other products and services they offer. Nic did a beautiful job cleaning my furniture and placed everything back where it belonged. It is the great service and quality of the job that keeps me as a Colonial Chem-Dry customer. Become a customer, you'll love them!
Description of Work: Colonial Chem-Dry cleaned my coach and chair. The price was just right.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$205

Jeffrey K.
10/2015
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Outstanding. Nick arrived on time at 12 noon and began by measuring each room with a laser, explained all of Chem-Dry's offerings and once I chose the services I needed, Nick B when right to work. He explained everything before each room was serviced, moved furniture, appeared to thoroughly clean and sanitize each area and replaced all the furniture and set them on pads. I was impressed with Nick's professionalism and high work ethic. I will certainly call Chem-Dry again and specifically ask for Nick to return for another room and mattress cleaning in the near future. Although I'm not a creative writer, I do want to compliment Nick and the entire Chem-Dry team for a job well done (and at a very fair price). I certainly appreciated the online specials and coupons too! The house still smells like lemons! I hope it lasts!
Description of Work: Nick cleaned and sanitized 3 rooms, a hallway, a set of carpeted stairs and a set of kitchen chairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Jeffrey K.
10/2015
5.0
carpet cleaners
  + -1 more
It went very well. Nick arrived on time, measured all the rooms which needed cleaning, set up his equipment once the paperwork was completed. They do try to up-sell but I expected that..it's pretty normal in most service industries with a menu of options. Once I explained what I wanted, he went to work immediately. I will hire this company again to clean mattresses and one other large room.
Description of Work: Nic from Colonial Chem-Dry cleaned and sanitized 3 rooms, a hallway and kitchen chairs. He vacuumed all areas first and then cleaned and sanitized carpets per Chem-Dry's program explaining each step as he went along. He also moved most furniture out of the way and when finished, placed furniture (couches, etc) on white pads while carpet was drying, which didn't take long at all. House smelled great when completed (lemony). Very impressed by Nic's professionalism.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Lois P.
10/2015
5.0
upholstery cleaning
  + -1 more
Please see statement above. It says it all!! 100% Happy!
Description of Work: Colonial Chem Dry recently cleaned 9 rugs, several pieces of furniture & shampooed stairs in my new condo. I was moving to a new home and wanted everything sparkling clean! To say I am more than pleased is an understatement! The rugs came out beautiful. Same for the furniture. But the best part is the two leather couches! They had never been cleaned properly and were beginning to show their age. Leo, the technician, cleaned & treated the leather. Not only did he bring them back to life, they are softer now with a wonderful sheen and have never looked better! Happy Happy!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Contact information

152 Milford Street, Upton, MA 01568

http://carpetcleaningcd.com

Service hours

Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
10:00 AM - 2:00 PM

Licensing

Bonded

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Oriental Rug Cleaning,
Upholstery Cleaning,
Drapery Cleaning,
Floor Cleaning and Waxing,
Leather & Vinyl Repair,
Water & Smoke Damage

FAQ

Colonial Chem-Dry is currently rated 4.8 overall out of 5.

Monday: 8:30 AM - 5:00 PM

Tuesday: 8:30 AM - 5:00 PM

Wednesday: 8:30 AM - 5:00 PM

Thursday: 8:30 AM - 5:00 PM

Friday: 8:30 AM - 5:00 PM

Saturday: 10:00 AM - 2:00 PM

Colonial Chem-Dry accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Colonial Chem-Dry offers free project estimates.
Yes, Colonial Chem-Dry offers eco-friendly accreditations.
Yes, Colonial Chem-Dry offers a 5% senior discount.
No, Colonial Chem-Dry does not offer emergency services.
Yes, Colonial Chem-Dry offers warranties.
Colonial Chem-Dry offers the following services: Floor cleaning, leather & vinyl repair, oriental rug & upholstery cleaning, water & smoke damage.

Contact information

152 Milford Street, Upton, MA 01568

http://carpetcleaningcd.com

Service hours

Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
10:00 AM - 2:00 PM