He is very responsive and always does a great job. He only does what is needed and I find him very fair on pricing.
Description of Work: I have used him several times for plumbing needs. Most recently he repaired the boiler.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Eileen B.
10/2016
5.0
plumbing
+ -1 more
He was on time . He told me it was a big job, but turns out it was not. I ended up paying only $90. He was efficient, his business is family owned. He was very clean and when he left everything was spotless.
Description of Work: He set the toilet, put on a new wax liner, reset toilet to stop leak, checked basement to make sure there was no more leaks
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Michael O.
08/2016
5.0
plumbing, water heater repair
+ 0 more
Jake got the install done quickly and at a great price.
Description of Work: Tankless water heater (propane)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Simon P.
08/2016
5.0
plumbing, gas leak repair
+ 0 more
Prompt, professional service, good advice and a good quick result that met my expectations
Description of Work: Ran a gas line from meter to BBQ thru garage wall
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Rich B.
07/2016
5.0
plumbing
+ -1 more
My wife call Jake, he came out looked at what needed to be done. He contacted the town water and sewage department and found out exactly what was needed. He pulled the permit, ordered the meter and called to let us know when it should be in. Once it arrived he called again and we firmed up the date for the install. Meter was installed, town inspected and everything worked just fine. Very professional and polite. I would highly recommend this gentleman and certainly will use his services again.
Description of Work: Installed a separate water meter for the irrigation system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Ernest A.
06/2016
5.0
water heater repair
+ -1 more
Jake answered the phone when I called the first time, he came out to assess what was needed, he provided the estimate, and then proceeded to do the work - all the same day! He replaced our 15 yr old water heater, including a new pressure expansion tank, piping, fittings and valves. The price was very fair and the work was very good. Jake was friendly, informative, and professional, we will use him again for future work.
Description of Work: Jake replaced my water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,273
Neil S.
06/2016
5.0
plumbing
+ -1 more
Jake was responsive and showed up on time. He recommended a solution that would ensure that our A/C condensation pipes do not corrode quickly. He repaired the pipes that had corroded and also repaired the plastic vapor barrier that was cut when the repairs started. He even cleaned up the broken ceiling tiles. We will use Jake/Peterson Plumbing to repair a few leaky faucets and we highly recommend using Jake at Peterson Plumbing.
Description of Work: replaced pipes from A/C unit and installed a water neutralizer to ensure that the condensation from the A/C and heating units is PH balanced - ensuring that the pipes do not corrode more quickly than they should.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Claire A.
06/2016
5.0
plumbing
+ -1 more
Jake arrived when he said he would. He was very neat, polite and professional. The new toilet was installed with absolutely no mess, he did a great job. I would definitely use him again and would highly recommend Peterson Plumbing.
Description of Work: I purchased a toilet at Home Depot and Jake from Peterson Plumbing came out and installed it. He also took the old one with him.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Anthony C.
04/2016
1.0
plumbing, sewer cleaning
+ 0 more
Work was not done by Peterson Plumbing as I never received a response to my message. I had work done by Harry W. Wells & Sons.
Description of Work: Left voicemail on April 7 to schedule work to be done on April 15. Work to be done included installation of kitchen faucet, disposal, drain, dishwasher and faucets, drains in two new bathroom vanities. Like most tradespeople, I never received a call back from Peterson Plumbing. The only recourse for a consumer is to cal multiple contractors simultaneously - several will never return you call at all, a few will return calls but flake out at the last minute and if you're lucky, one will actually come and do the work.
Rating Category
Rating out of 5
responsiveness
1.0
$550
Michael W.
03/2016
1.0
plumbing
+ -1 more
He did no work the company did not respond to phone calls or emails
Description of Work: He did no work, did not respond to phone calls, or emails
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Marc M.
03/2016
5.0
plumbing
+ -1 more
We purchased to of the big deal coupons for toilet installation to replace low toilets with comfort height ones. Scheduling was easy- Jake was available to come in the evening, and gave us several options for which day would work best for us. He arrived on time and installed both toilets quickly and cleanly. He also reviewed some other changes we were considering, and told us which were practical and which would require more extensive work. We made arrangements to hire him again to install a disposal and he gave us very clear directions on what we needed for the job. Very happy with the service and will hire again.
Description of Work: installed 2 toilets
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Jim C.
12/2015
5.0
plumbing
+ -1 more
This is my 3rd service call completed by Peterson Plumbing. The bearings on my disposer were going, making a nasty noise. I bought a replacement unit and had Paterson replace it. the job was done properly and promptly and for a price that makes doing it yourself a thing of the past. He cleaned up and left the place the way he found it. Thus another job by Peterson was completed.
Description of Work: replaced a broken garbage disposer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Sunil M.
11/2015
5.0
plumbing
+ -1 more
I used the Snapfix feature to match me up with a local plumber that could relocate an outside spigot for us as we are having a deck installed. I worked with Jake and he was very responsive via the Snapfix chat function. He showed up on time and was able to complete the work very efficiently. While here he also pointed out some issues with some nearby plumbing and suggested I call the original installer to get it corrected. I would definitely use him again.
Description of Work: Relocated an outside spigot.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
John K.
11/2015
5.0
plumbing
+ -1 more
Jake was as good as advertised. We had been having a lot of trouble with a leaking toilet. We had replaced the wax ring several times (it was a new toilet!) but it kept leaking. Jake came out on one day's notice and spent a few hours dealing with our old bathroom. The flange that was in there was too narrow so Jake was able to cut it out and install a new one as well as offer some advice on what we should do when we remodel. He said that it was possible that the leak could continue because the piping was not installed as it should have been. Unfortunately a few hours later our leak returned. Jake was prompt in answering text messages and offered to come back and fix the piping. I asked if it was possible that the toilet could be leaking and he said that it is possible but it can be hard to tell. He said if it was possible to return the toilet, he would do that in order to take the toilet out of the equation. We were able to bring the toilet back and get a replacement, and sure enough, our leak has stopped! Jake was friendly, courteous and very reasonably priced. I will be recommending him to all of my friends.
Description of Work: Reset the toilet and installed a new flange.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Rachel W.
11/2015
1.0
drain cleaning, plumbing
+ 0 more
BUYER BEWARE! I own a top floor unit in a condominium building. My tenants reported that the tub had been extremely slow in draining and the tub was filling up during showers to the point they were putting Drano down the drain every 2 weeks. This prompted me to look on Angie's List for someone to perform a drain cleaning. My idea of a drain cleaning (as well as everyone I have questioned since) is to run some type of tool or equipment to de-clog the drain and then, if deemed necessary, to put a cleaner down to clear any residual from the drain. Because Peterson Plumbing never called me directly to discuss my exact needs or concerns I am writing this review post-service and after several messages back and forth with Jake now that I know exactly what was and was not done. My tenant informed me after Jake left that he "Poured an industrial-strength Drano down the drain and left. He was here for a few minutes." I did not receive a completion confirmation or report from Jake and had to reach out to him the next morning to find out how it went. I feel that for $125.00 I should have gotten more than that for my money. Jake disagrees and after pressing him for what he did and what he found he replied that, in addition to the fact that the tub needs a screen (which I will purchase and install within days), "Your tenants could not use industrial strength cleaner because it is sold to licensed plumbers only. This cleaner was used first because the clog was in a multi unit building. If it did not work I would have used a large snake on the drain. Snakes in a tub drain can cause the trap to come apart and cause a larger problem- one that would impact the resident below. Either way the cost to the owner does not change. You did pay for a drain cleaning and you received a drain cleaning." Two weeks later (to see if what was done did in fact clear the drain) when the drain was still stopping up I contacted Peterson Plumbing again and again I was met with unprofessionalism, dismissal, and a refusal to make it right. Instead, this is the response I received: "It was clear that you were not happy with the method I used to clean your drain from day one. If that drain was slow on day 1, 2, 3, or 4, you would've contacted me immediately with or without the screen. When you contacted me yesterday, 10 days after my visit, you didn't even say the drain was slow. You said your handyman saw water in the trap. I am not going to give you a refund and I will not be revisiting your apartment." BUYER BEWARE!
Description of Work: Drain cleaning.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$125
Response from Peterson Plumbing
This customer threatened a negative review from day one, and here it is. I followed proper protocol in clearing a clogged drain in a muli unit apartment building and spent a long time explaing plumbing,, my methods, and how a slow drain is treated differently in multi unit building than a single family household. This customer abandoned a condo and left the state only to allow college students occupy the space with no screen in the tub drain. She threatened a negative review from the day she decided that more should have been done for her money, although I did clear her drain as promised- that was not enough.
Kellie B.
11/2015
5.0
plumbing, water heater repair
+ 0 more
Jake was great! He responded to my email within an hour & was here the next day to figure out the problem! He explained what the problem was & what the next steps are if it happens again. We will definitely be using him in the future for our plumbing needs!
Description of Work: Figured out why our hot water heater wasn't working properly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Joanna C.
11/2015
5.0
plumbing
+ -1 more
I can't say enough good things about Jake. He is honest, very professional, and very fair with his price. The work he did was exceptional, and that is coming from my husband, the plumber. We did check our neighbors' plumbing work for their meter work and there was no way we were going to have their plumbers in our home. Much of their work was below our standards. If we were in need of a plumber again, we would absolutely have Jake again. He is the BEST!
Description of Work: Jake installed plumbing for a second water meter in Tewksbury, MA. The second water meter was so we could water outside and not have the added cost of sewer for the water. My husband is a retired plumber, not able to do this plumbing, so we were looking to find someone to do the work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$925
Gerald M.
10/2015
5.0
fireplaces, gas leak repair, gas logs, plumbing
+ 2 more
Jake is the best. We had him install gas lines for a new gas fireplace insert, install new toilets, re-configure exterior plumbing. Arrives when he says he will, timely completes the work, and is reasonably priced.
Description of Work: Many items.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,550
Jim C.
10/2015
5.0
plumbing
+ -1 more
I called Peterson to have him replace a leaky bathroom faucet and a pop up drain that was in bad shape. I had purchased the parts, including the feeder lines so the price is for labor only. Peterson showed up a little early, took about 70 minutes to complete the job and went on his way. The fixtures were installed as needed with no leaks or problems. A very simple job for an expert plumber and I could not be more satisfied.
Description of Work: Replaced a faucet and popup drain on a bathroom vanity
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
erik W.
10/2015
5.0
drain cleaning, plumbing
+ 0 more
Peterson plumbing arranged to come on a Saturday. Good communication for the expected time of arrival. They came on time, they unclogged the drain, they cleaned up, and they left. I was overall impressed with the level of service and the extras included in the Angies list special- price- they needed to cut a pipe to get access around some tight bends for unclogging the drain. They repaired the pipe afterwards and the drain works great. They also gave valuable input on plumbing needs for the future projects. I highly recommend Peterson plumbing and will try them for other plumbing needs.
Description of Work: Unclogged a drain
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Shrikant T.
08/2015
5.0
plumbing
+ -1 more
Jake was very professional from start to finish.He was responsive to my texts and gave honest feedback about queries that I had for other plumbing work I was planning.Did the work meticulously and cleaned up after his work was done.I would definitely recommend him !
Description of Work: Replaced toilet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Roland B B.
08/2015
5.0
plumbing
+ -1 more
It went extremely well. Jake had to enlarge the opening in the countertop for the new sink. Even though the old sink was 22"x25", and the new sink was 22"x25", the new one was larger requiring sawing to make the hole big enough. The new sink also required repositioning of the garbage disposal, which Jake did without hesitation. His workmanship was outstanding; absolutely top notch. And, even though the job took him a lot longer than I'm sure he had anticipated, he didn't increase his price over the estimate he had given me... EVEN THOUGH I SUGGESTED THAT HE DO SO. AND, his work is guaranteed for a full year! I simply couldn't recommend him highly enough and will certainly use him again should I have need of a plumber in the future. Peterson Plumbing has my very highest recommendation. It just doesn't get any better.
Description of Work: Install kitchen sink and faucet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Kari O.
08/2015
5.0
plumbing
+ -1 more
Jake was very nice and was able to accommodate my short window of availability. He did the shower heads for nothing, as I had already purchased a Angie's deal with on the toilets. I would def. use him again!
Description of Work: Installed and removed 2 toilets, change the head of tow showers.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Response from Peterson Plumbing
Thank you for taking time to write a review. Your business is appreciated.
Jim C.
08/2015
5.0
drain cleaning, plumbing
+ 0 more
I had Peterson Plumbing perform some work on my Mom's house. It went so well that when I wanted to do some work for me on my own house. He showed up on time and got right to work. He replaced all of the valved, which were over 40 years old and stuck open, installed the new faucet and replaced the drained, which was cheesy and installed by the previous owner. He also replaced the saddled tap for the ice maker with a real tap and shutoff. The work was neat and clean, and he cleaned up before he left. I am very happy with the work Jake did and I would not hesitate to use him again. Now I do want to point out that Peterson is very busy and sometimes gets backed up. If you do not hear from him right away, just be patient. He's never forgotten about me and has always returned my calls.
Description of Work: Replaced shutoff valves under sink, installed new kitchen faucet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$380
Response from Peterson Plumbing
Thank you for taking time to write a review and for being so understanding about business fluctuations.
Dennis P.
06/2015
5.0
plumbing
+ -1 more
Great Job took less time so contractor reduced price from estimated cost
Description of Work: Install pex lines to replace copper
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Response from Peterson Plumbing
Thank you for taking the time to write a review. They are always appreciated. Jake
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Water Heaters,
Drain Cleaning,
Heating and Air Conditioning,
Natural Gas Lines,
Gas Logs,
Sewer Cleaning,
Propane Sales Services,
Fireplaces,
Water Filtration and Softening,
Appliance Repair - Small
FAQ
Peterson Plumbing is currently rated 4.8 overall out of 5.
Sunday: 7:00 AM - 5:00 PM
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Saturday: 7:00 AM - 5:00 PM
Peterson Plumbing accepts the following forms of payment: Check