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Preferred Air

Heating and Air Conditioning

About us

Preferred Air Inc. has been servicing homes on the North Shore and surrounding areas since 1991. We have earned a community-wide reputation for honesty, professionalism, and courteous service. Our company prides itself on using leading technologies in the field. There is more to your heating and cooling system than just heating and cooling. We will help you get the most from your existing system in comfort, safety, and energy savings. Our service technicians are factory-trained and on call 24 hours a day. Our service technicians are neat appearing, careful of their speech, and have respect for your property. They are all at the top of their field, and we are very proud to have them as part of our team. Our electronically dispatched trucks are ready to assist you with any difficulties you have. Preferred Air Inc. also offers a Full Service Sheet Metal Department, including a custom duct fabrication division. We specialize in custom ductwork. Whenever the ductwork needs to fit and whatever size and shape it needs to be, our sheet metal team can do small change-outs to full-scale commercial jobs. We do complete design build jobs and offer engineering services to meet your needs. Call today for your free professional system evaluation and estimate on upgrading or replacing your current system.

Business highlights

34 years of trusted experience
Emergency Services Offered

Services we offer

Providing Heating & Air Conditioning for home & businesses, Service All Brands, Residential, Commercial, Maintenance Plans, Custom Duct Work, Heat Pumps, Gas Furnaces, Humidifiers, Gas Boilers, Ductless Splits, Geothermal, De-Humidification

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.931 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
97%
4
0%
3
3%
2
0%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-25 of 31 reviews

Vittorio P.
11/2020
5.0
heating & air conditioning/hvac
  + -1 more
Perfectly. Could not have been a better experience.
Description of Work: Installed a bathroom vent.
Rating CategoryRating out of 5
Yes, I recommend this pro

Aquil A.
11/2018
5.0
heating & air conditioning/hvac
  + -1 more
I returned home from Thanksgiving to find that our house was 44 degrees Fahrenheit. I went down to checkout the furnace and noticed that the error code light was flashing. Before calling Preferred, I called both Morris and Wilkins. Morris was not taking any new customers and Wilkins couldn't get a technician out for about a week. Preferred allowed me to select a window over the next 24 hours and called me a half an hour before arriving. Patrick, was courteous and did a great job of explaining what needed to be fixed before attempting the repair. Once the repair was completed he also offered a maintenance, which I gladly accepted, since our furnace hadn't been serviced in more than two years. Anyway, the repair of the capacitor and the maintenance came in under $300.00, which seemed reasonable to me.
Description of Work: Repair of capacitor for Pulse 80 Gas Furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

David S.
12/2017
5.0
heating & air conditioning/hvac
  + -1 more
These guys really know their business. Extremely knowledgeable and professional
Description of Work: New Bosch Air Conditioner and heat pump

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Gail J.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
We have used Preferred Air for several years and they are highly professional and flexible to customer needs. This installation was for a system that most of the crew had not worked with before and there were a few things to figure out, but they really stuck to it and everything works perfectly. The main thing is that all the workers and technicians are honest and tell you upfront when things are challenging or need to be figured out. They all work incredibly hard, from Tom, Bob and Leo in the front office to all the techs and mechanics in the field. As a result we have not had any problems with either of the heating and A/C systems they have installed and we buy the maintenance agreement to ensure things go smoothly all year.
Description of Work: Recently we needed central air and heating installed in a new addition to our existing house and a separate system had to be added since the capacity of the current furnace wasn't enough to expand.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lesley M.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
This was the first time that we used Preferred Air. It will not be the last. They were excellent. All the company personnel were very responsive, polite and professional. The service tech arrived promptly, immediately put on booties to protect our floor and carpeting, explained in detail what he was going to do with our system, cleaned up after himself and prepared the invoice for me to pay on the spot. Excellent service!! We were very impressed and highly recommend Preferred Air.
Description of Work: Routine maintenance of our ac system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

Greg N.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very well.
Description of Work: HVAC unit replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,689.34

Noelle F.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
Perfect, the were prompt very clean and finished in the projected time frame
Description of Work: Install central AC in a 1905 house and re-do all duct work in basement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10

joan B.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very professional, knowledgeable and communicative. Will definitely use this company when it comes time to replace unit
Description of Work: Routine AC maintenance.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Karlene Z.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
Great. I had a odd size (7") but the tech found the materials locally and the job was finished in 2 hours.
Description of Work: Replaced duct from furnace to chimney.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Guido V.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very well, arrived on time, finished on time, clean installation
Description of Work: Installation of air conditioning system

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,000

Andrew C.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
Arrived on time, adjusted the installation plan without surcharge, encountered some technical issues which were resolved. Professional and pleasant crew.
Description of Work: Installed 4 Mitsubishi room units linked to 2 outdoor cooling units

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$16,000

Antonio S.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
Excellent, keep up the good work.
Description of Work: central air

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

robin R.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
Better than I even expected and I had high expectations because they came highly recommended by a friend who used them for both of their homes!
Description of Work: We needed ductless A/C installed. Preferred Air did the best job determining where the unit would work best and where it would look best inside and outside. They took time to be certain it would do the best job cooling our home while not being visually noticeable. EVERYONE from sales through installation was professional and instilled confidence and nice to work with all the time. The job has been completed and I am thrilled. I highly recommend them! I had competitive bids that were all about the same but not one of the other companies cared as much about doing the best job and didn't take much time to figure out how best to meet our needs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Diane L.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Danielli D.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
I found a puddle of water around my HVAC last night and was very worried. I called them at 7 am hoping to only leave a voice message. Loui answered the phone and He was professional, and compassionate, listening to my tale of woe. He explained to me what I could do to fix, that he believed to be a simple thing and would not be fair to me to have him over. I appreciate his help this morning. And Preferred Air will be my go company for any future issues.
Description of Work: none at this time

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Thomas K.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
The professionalism displayed by their onsite rep was just fantastic. He communicated at every step, leverage iphone photo's to explain situation/work in action and had ipad communication of costs in real time for us to sign off on as the homeowner. Best service experience we have had in years.
Description of Work: Preferred performance a AC maintenance job and fixed a leak in the outside compressor(s) as well as cleaned the internal air handlers in our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

kimberly C.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
Rob and Brian arrived on time and resolved the problem immediately and fixed it within an hour's time. They were professional, punctual, and great to work with.
Description of Work: Replaced the contactor switch which was burnt out. I was told that the switch turns the unit on and off for desired temp in home and potentially could damage the blower running the compressor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$208.95

D.J. M.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
Overall and excellent installer, before, during and after the installation. I got 5 bids, and Preferred Air was the second cheapest, but was installing superior equipment. I have nothing but the highest reviews for Preferred Air. I've recommended them to anyone, and have seen them at my neighbor's house, based on my recommendation. A+++++
Description of Work: Installed three (3) mini ductless spits.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Kenneth L.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
Very good - they were quick - had the parts right on the truck and swapped it out. They advised us on some additional work that is needed (heat exchanger is corroding).
Description of Work: We had no heat on a Sunday - called their emergency service and they replaced the control board and got the furnace back online

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$560

Timothy J.
07/2014
3.0
heating & air conditioning/hvac
  + -1 more
They have been okay. Nothing special. Preferred Air is expensive. The quality is average.
Description of Work: Heating & A/C
Rating CategoryRating out of 5
Yes, I recommend this pro

Nathan F.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
They were prompt and professional. They changed the part I requested and even took the time to give me a tutorial on how my heating system worked and how to keep it working well (we just bought the house.) I am very pleased.
Description of Work: Changed a part in my gas boiler, and helped me trouble shoot a heating problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Carl T.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
I will definitely work with them again.
Description of Work: Preferred Air installed 2 new hot air furnaces in my client's seaside home. They are very professional and easy to work with. Their work is top quality.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20,000

Al C.
11/2013
5.0
heating & air conditioning/hvac
  + -1 more
Extremely professional and courteous from start to finish. First the rep that came out to look at the job and then the tech who performed the install. I spent the last 38 years in the construction industry so I know when someone is highly skilled at their trade and the tech who did the install was.
Description of Work: Installed an Aprilaire humidifier on our furnace duct work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Mario D D.
03/2012
5.0
heating & air conditioning/hvac
  + -1 more
They came out and the first this is that when they cleaning vent they noticed my central air has a little moisture on the bottom, and the recommended I get these checked and they came out and checked it, and I had no idea what they did, and they could have told me that it was a $600 job and I would have believed it because I don’t know anything about air-conditioning. It was a clogged drain, and they showed it me, they cleaned it, and they gave a very fair price on it, and they are going to come back every year now and service it for me. They are very good. They price were also very good.
Description of Work: I used Preferred Air to clean the clogged drain of my air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Anne R.
03/2011
5.0
heating & air conditioning/hvac
  + -1 more
They are very good. The people are very thorough and helpful. They always show up when they say they are going to show up. There have never been any problems or issues. They are good about explaining what they're going to be doing. The price is very good.
Description of Work: They did maintenance on our furnace and outdoor air conditioner for the spring. I pay annually for a contract. I get a 10% discount if any work is actually needed, and they come out on the same day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260
    • 1(current)
    • 2

Contact information

424 Boston St, Topsfield, MA 01983

http://www.PreferredAir.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
RT-014557
Trade License Locale
MA
Trade License Authority
Massachusetts Board of Building Regulations and Standards
Trade License Expiration
10/22/2021
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning

FAQ

Preferred Air is currently rated 4.9 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Preferred Air accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Preferred Air offers free project estimates.
No, Preferred Air does not offer eco-friendly accreditations.
No, Preferred Air does not offer a senior discount.
Yes, Preferred Air offers emergency services.
No, Preferred Air does not offer warranties.
Preferred Air offers the following services: Providing Heating & Air Conditioning for home & businesses, Service All Brands, Residential, Commercial, Maintenance Plans, Custom Duct Work, Heat Pumps, Gas Furnaces, Humidifiers, Gas Boilers, Ductless Splits, Geothermal, De-Humidification

Contact information

424 Boston St, Topsfield, MA 01983

http://www.PreferredAir.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day