Preferred Air

Perfectly. Could not have been a better experience.

I returned home from Thanksgiving to find that our house was 44 degrees Fahrenheit. I went down to checkout the furnace and noticed that the error code light was flashing. Before calling Preferred, I called both Morris and Wilkins. Morris was not taking any new customers and Wilkins couldn't get a technician out for about a week. Preferred allowed me to select a window over the next 24 hours and called me a half an hour before arriving. Patrick, was courteous and did a great job of explaining what needed to be fixed before attempting the repair. Once the repair was completed he also offered a maintenance, which I gladly accepted, since our furnace hadn't been serviced in more than two years. Anyway, the repair of the capacitor and the maintenance came in under $300.00, which seemed reasonable to me.

These guys really know their business. Extremely knowledgeable and professional

We have used Preferred Air for several years and they are highly professional and flexible to customer needs. This installation was for a system that most of the crew had not worked with before and there were a few things to figure out, but they really stuck to it and everything works perfectly. The main thing is that all the workers and technicians are honest and tell you upfront when things are challenging or need to be figured out. They all work incredibly hard, from Tom, Bob and Leo in the front office to all the techs and mechanics in the field. As a result we have not had any problems with either of the heating and A/C systems they have installed and we buy the maintenance agreement to ensure things go smoothly all year.

This was the first time that we used Preferred Air. It will not be the last. They were excellent. All the company personnel were very responsive, polite and professional. The service tech arrived promptly, immediately put on booties to protect our floor and carpeting, explained in detail what he was going to do with our system, cleaned up after himself and prepared the invoice for me to pay on the spot. Excellent service!! We were very impressed and highly recommend Preferred Air.

Very well.

Perfect, the were prompt very clean and finished in the projected time frame

Very professional, knowledgeable and communicative. Will definitely use this company when it comes time to replace unit

Great. I had a odd size (7") but the tech found the materials locally and the job was finished in 2 hours.

Very well, arrived on time, finished on time, clean installation

Arrived on time, adjusted the installation plan without surcharge, encountered some technical issues which were resolved. Professional and pleasant crew.

Excellent, keep up the good work.

Better than I even expected and I had high expectations because they came highly recommended by a friend who used them for both of their homes!

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I found a puddle of water around my HVAC last night and was very worried. I called them at 7 am hoping to only leave a voice message. Loui answered the phone and He was professional, and compassionate, listening to my tale of woe. He explained to me what I could do to fix, that he believed to be a simple thing and would not be fair to me to have him over. I appreciate his help this morning. And Preferred Air will be my go company for any future issues.

The professionalism displayed by their onsite rep was just fantastic. He communicated at every step, leverage iphone photo's to explain situation/work in action and had ipad communication of costs in real time for us to sign off on as the homeowner. Best service experience we have had in years.

Rob and Brian arrived on time and resolved the problem immediately and fixed it within an hour's time. They were professional, punctual, and great to work with.

Overall and excellent installer, before, during and after the installation. I got 5 bids, and Preferred Air was the second cheapest, but was installing superior equipment. I have nothing but the highest reviews for Preferred Air. I've recommended them to anyone, and have seen them at my neighbor's house, based on my recommendation. A+++++

Very good - they were quick - had the parts right on the truck and swapped it out. They advised us on some additional work that is needed (heat exchanger is corroding).

They have been okay. Nothing special. Preferred Air is expensive. The quality is average.

They were prompt and professional. They changed the part I requested and even took the time to give me a tutorial on how my heating system worked and how to keep it working well (we just bought the house.) I am very pleased.

I will definitely work with them again.

Extremely professional and courteous from start to finish. First the rep that came out to look at the job and then the tech who performed the install. I spent the last 38 years in the construction industry so I know when someone is highly skilled at their trade and the tech who did the install was.

They came out and the first this is that when they cleaning vent they noticed my central air has a little moisture on the bottom, and the recommended I get these checked and they came out and checked it, and I had no idea what they did, and they could have told me that it was a $600 job and I would have believed it because I don’t know anything about air-conditioning. It was a clogged drain, and they showed it me, they cleaned it, and they gave a very fair price on it, and they are going to come back every year now and service it for me. They are very good. They price were also very good.

They are very good. The people are very thorough and helpful. They always show up when they say they are going to show up. There have never been any problems or issues. They are good about explaining what they're going to be doing. The price is very good.