Frank's Heating Service

I called for a furnace repair - furnace is not blowing hot air for 2+ days. Happened to fall over New Years Eve - really bad timing. This company is physically 800 feet from my residence. The dispatcher was short and rude. Said they wouldn't be taking on any new customers. Great local company right? I went out to the gas station on Woburn St to get some coffee to keep me warm while i call more companies for the repair, and voila - two Franks trucks with their folks just sitting around. Buyer beware - these folks are nasty people.

I have a subscription with them where they come out and check my AC during the summer and my heat during the winter.

Great work done

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I am not sure I would used Frank's Heating again but this form forces me to select Yes or No. I have used Frank's Heating for both my furnace and AC installation. The technicians are fine but their "customer service" is awful. The salesman we dealt with both times never answers his phone and rarely responds to emails. One of the women who answers the phone gets all her facts wrong. She initially told me I did not need to have my AC unit serviced until the 10-year warranty ran out. Then a few weeks later when I received the official warranty in the mail, it stated that it was only valid if I had Frank's do an annual checkup. When I called to ask which was the case, she initially said the letter that came with the warranty was just a "form letter that was sent to all customers." Then she asked someone else and they said the letter was accurate (so what she had told me initially was wrong--I do have to have the annual checkup for the warranty to be valid). Finally, they offer a Preferred Customer program for those who have annual checkups for furnace and AC done by them. You save a whopping $5.00 per year if you are a Preferred Customer!

They are very reliable, competent, and have a reasonable price. I am very pleased with them. They have a good service. I highly recommend them. I am very satisfied with them and I will continue to use them.

They are very close and convenient. The other reason we went with them was because the owners came by themselves and gave a very good thorough look over the place and gave many good suggestions about different ways to do things. He's initial presentation really sold it. He did a good job.

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Everything went very smoothly from initial contact through the complete resolution of the problem. The technician was very respectful of our home and did a great job of restoring out heat. Everything has been working as expected since the repairs were completed.

I went with them primarily because my husband liked the guy who came. They were good. They didn't do absolutely everything they said they would. They were supposed to take away some of the old equipment and there was confusion about it; it wasn't clear. Everything is working fine. They had the best price so it was very good.

My wife and I purchased a new home in 2013 in the Fox Run housing development, located in Norfolk / Wrentham, MA, which is a new housing development managed by Pulte Construction. There are approximately 80 home sites, and at this time nearly half of the homes have been built and sold. Frank’s Heating Service is a sub-contractor of Pulte, and Frank’s Heating Service installed the HVAC system into my house and all of the houses in this development. Fortunately, my house has two identical systems to provide service to the first and second floor. On the morning of Saturday March 1st, I woke to find the heating system that supports the second floor was not working properly, and the temperature on the second floor had dropped to approximately 57 degrees. The contact information for Frank’s Heating Service was provided on the side of each system, and when I contacted Frank’s organization shortly after 9:00 AM, I was referred to the emergency off-hours phone line, on which I left a Vmail message describing this problem. I was later contacted by a serviceman who arrived at my house around 1:00 PM in the afternoon. Within the first minute the serviceman made an assessment that the system was clogged, because it was new construction and the particles inside the piping system from the original construction had collected in the furnace. A short time later, after removing the exhaust fan and flexible lines, the serviceman decided that was not problem. He then attempted to jump out the wiring, which did result in ignition within the burner. The serviceman then proceeded to crimp / squash each electrical terminal with a pair of pliers, which I assume was an attempt to improve what was suspected to be an intermittent electrical connection of unknown location. Ultimately, after an hour and 15 minutes, the serviceman stated that the Printed Circuit Board (PCB) would need to be replaced, and that Frank’s Heating Service didn’t stock these PCBs and therefore the PCB would need to be ordered. The serviceman stated that he would notify his office and the part would be procured on Monday, and hopefully installed the same day. I contacted Frank’s Heating Service directly on Monday morning and the receptionist stated that the part was on order, and as soon as it arrived they would replace the defective PCB. I questioned why they didn’t have replacement PCBs on hand, and I was told that the PCB is too costly, and the PCBs never fail. I replied that when you have been selected as the service provider for more than 80 homes, purchasing a spare PCB is considered the cost of doing business. I also described the diagnostic method utilized by the serviceman, or lack of diagnostic method that resulted in many of the electrical connections within my HVAC system now being distorted or crimped beyond the dimensional specification of the connector design. These connectors are now subject to failure due to the distortion induced by the serviceman. I requested that Frank’s Heating Service replace the connectors when they replaced the PCB, and Frank’s agreed to do so. I was not contacted by Frank’s Heating Service on Tuesday, and when I called them late in day Tuesday to check status, they told me they had not received the PCB, since it needed to be shipped from Ohio. I asked if the PCB was shipped “priority”, but I was told that priority shipment doesn’t always ensure overnight delivery, and that FedEx has been unreliable. When I didn’t hear from Frank’s Heating Service on Wednesday, I called them on Thursday mid-morning and they stated the PCB had just arrived, but they wouldn’t be able to install it until Friday. The serviceman arrived on Friday, installed the PCB and determined that the squashed terminals were not sufficiently damaged to warrant replacement. At that time, I had been without heat on my second floor for nearly seven days. Needless to say, I am disappointed with the responsiveness of Frank’s Heating Service, and I have gone onto the Lenox website today to identify another Lenox service provider in my area. I also noticed that Frank’s Heating Service is not a recommended provider on Lenox’s website, and I plan to forward that information and this letter to the other homeowners in this development.

Terrible service.... had to chase them down to email me the quote after they came to visit my home. Then emailed back with a few questions regarding the quote, and no responses. Terrible overall service

They have excellent customer service. I had a furnace that overheated in July 4 and I called them. They were on vacation but they stepped my through the process over the phone. Within an hour of me doing it myself and him staying by the phone, my furnace was fixed.

He was very good and I have used him about four different times. I did not see the work, but my boss told me his price was reasonable. He was prompt and did a good job. There was one little issue and he came right back to take care of it. He was very professional and called me back late at night when I did not expect a call back.

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Quotes were completed promptly, installation and removal of old system was scheduled and completed quickly, all work was performed in 1 day, quality was excellent.

Called and they came out same day. Eric was courteous, flexible and respectful. Explained the system and what needed doing. A few weeks after Eric did the work, the boiler stopped working. Eric came out again and not sure what he did but he explained that if it is dirty the gas will not light. Still had some problems after his second visit but I managed to get the gas lit by opening up the front. The office though would call me asking to pay but could not explain why. They were very curt and unresponsive. So I have given up on these lot.

I have been using Frank's heating services to maintain my Gas furnace every year. There are other HVAC companies that have the same name of Franks but I made sure this was the company that I wanted to leave a review.It has been around 3 years that I have been using Franks heating service. They would call you to remind that your gas furnace needs servicing plus send you a reminder letter around early fall. The cost of the service was $125 per unit. I have had no problems with their maintenance plan and would call them. They have a 24 hour emergency hot line as well. The technician would arrive on time and lubricate all moving parts, check the intake/output air temps, change filter etc.I would recommend them to anyone.

We chose a different company to upgrade our HVAC systems.

Outstanding experience! Our central AC died during the summer's worst hot spell. I called in the AM and they had someone here THE SAME DAY. Not only that, but Derek was actually 15 min. early! He diagnosed the problem in minutes and was gone with my AC back on line in 1/2 hour. Derek was polite, professional and clearly knowledgeable. He even took the few extra seconds to explain clearly what was wrong and what he needed to fix. I will absolutely recommend Frank's to anyone and everyone!