I do not recommend Sears for appliance repair. It did not cost anything because they were completely inept. They did not bring part they needed, when they ordered the part they shipped it to the wrong place and then they could not find my place. I told them just stop. I had taken 3 different days off of work to have them come and it was not working.
Description of Work: .
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
DANIEL G H.
05/2017
5.0
appliance sales
 + -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,500
Dan S.
06/2014
4.0
appliance repair
 + -1 more
Great service. Highly recommended for electronics.
Description of Work: Sold me a TV
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
$1,000
Robert P.
03/2014
4.0
auto repair
 + -1 more
The service was reasonably okay.
Description of Work: I have used SEARS for auto service.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$300
Emanuel T.
09/2013
5.0
auto repair
 + -1 more
Good service and very competitively priced. I called around to other chain shops that perform the types of services that Sears performs and they are usually the least expensive. Service is very good, no problems with the work they did. Very punctual as well. The jobs I had them do each took about a half a day. If you don't have a personal mechanic or you need your car before your mechanic can get to it Sears auto is who you should call.
Description of Work: Coolant lines on 03 Kia Sedona, Brakelines 04 f150, brakelines 98 jeep cherokee.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
James B.
04/2013
1.0
appliance repair
 + -1 more
I cancelled the appointment and booked with someone listed on Amgie's List..
Description of Work: We purchased an LG refrigerator 5 years ago and were not happy wiith the previeous service prpvider that LG sent representing them for warranty works shortly after we bought it from Home Depot . So when the freezer stopped working today, I called the old standby, Sears Appliance Service. What a mistake! Who are these people now? Their 800 number lead me to sme call center with a person with heavy breathing into his head set... he ask me the same questions twice... then told me my appliance was covered by their maintenace warranty which I could buy for $500. When I said I don't want that , only service, he said that the ice maker was at fault and I would have to buy a new icemaker.. How can he make a phone diogniosis over the phone?. All scare and an imediate push to sell a service contract... No way.. Ihung up on him.. Good bye to Sears!!
Rating Category
Rating out of 5
value
2.0
professionalism
1.0
responsiveness
1.0
$79
Robert J.
10/2012
3.0
appliance repair
 + -1 more
Today's visit was very good.
Description of Work: I actually would like to be able to give a better review, since the guy who showed up today, was nice, clean and punctual. The reason I cannot give a better review actually has to do with my first scheduled apptment. I scheduled an appointment online for service for my dryer. The first appointment was scheduled for 10/8/12 between 8:00am and noon. As of noon, I had received no call and no service. At around 4:30, I got the automated call that the technician was on his way. However, he never showed. When I called to reschedule, I told this story to the person who answered, but the response was a somewhat insincere "we're very sorry to hear that ma'am" and nothing else. My previous experience with Sear's repair was excellent, so I will likely use them again.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
2.0
punctuality
3.0
Yes, I recommend this pro
$120
Joanne B.
09/2012
1.0
appliance repair, handyman service
 + 0 more
Terribly
Description of Work: Washer repair was scheduled on August 31, 2012 for an appointment on September 4 between 1pm and 5 pm. At 5 pm the automated system placed a phone call to our home informing us that the technician would not be able to arrive until 7 pm. Due to family activities we were forced to reschedule our appointment for September 6 between 1 pm and 5 pm. Once again we received the automated phone call informing us that the technician would not be able to arrive until after 7 pm. We attempted to rectify the situation by having Sears Customer Service re-route the technician but were disconnected during our phone call. Sears did not return the phone call to address our concerns. We looked on Angie's List and found a technician who was rated A's across the board to arrive at our house within 15 minutes. We will not be using Sears for any of our future purchases or repairs.
Rating Category
Rating out of 5
responsiveness
1.0
punctuality
1.0
$500
Dean and Vida J.
06/2011
5.0
handyman service
 + -1 more
They set up an appointment within a day or two after you place the request and they come when they say they will come. They are very good and professional. I have been very happy with them. They are a lot more reasonable. I have used them in the past. I am going to use them for everything. I rate them high overall.
Description of Work: I use Sears repair service for many repairs. I go to their website and click on home repair. They send out a team of their guys who come and repair any appliance I want them to repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
James P.
03/2009
5.0
tv sales
 + -1 more
They initially quoted me about $1900, and I paid $1800 for it. Sears has a price matching policy, by virtue of which, if you find the same product cheaper within a certain amount of time - 90 days in this case - they ll match the price for you, and lower it accordingly. They didn t have the policy 5 years ago, but I see it now, and I ve bought all my appliances from Sears. The experience with them was excellent. I went in to buy a certain brand of TV, and I got an associate to answer my questions. I ended up buying another brand, because it was higher in quality, and had the same price that I had budgeted for the television.
Description of Work: I bought a hi-definition TV from Sears, and I am very happy with them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,800
10/2001
3.0
car tires
 + -1 more
unknown
Description of Work: BOUGHT 3 TIRES BECAUSE OF FLATS AND HAD MANY FREQUENT TRIPS FOR SAME TIRE.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Contact information
8 GALLERIA MALL DR SILVER CITY GALLERIA, Taunton, MA 02780
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Repair,
Handyman Services,
Auto Service,
TV Sales,
Appliance Sales and Installation,
Appliance Repair - Small,
Auto Tires
FAQ
SEARS is currently rated 3.8 overall out of 5.
Sunday: 10:00 AM - 5:00 PM
Monday: 8:00 AM - 7:00 PM
Tuesday: 8:00 AM - 7:00 PM
Wednesday: 8:00 AM - 7:00 PM
Thursday: 8:00 AM - 7:00 PM
Friday: 8:00 AM - 7:00 PM
Saturday: 8:00 AM - 7:00 PM
SEARS accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, SEARS offers free project estimates.
No, SEARS does not offer eco-friendly accreditations.
No, SEARS does not offer a senior discount.
No, SEARS does not offer emergency services.
No, SEARS does not offer warranties.
SEARS offers the following services: BRAKES, BATTERIES, TIRES, ALIGNMENTS, SHOCKS & STRUTS.
Contact information
8 GALLERIA MALL DR SILVER CITY GALLERIA, Taunton, MA 02780