NEW ENGLAND PC AND WEB

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The work was accomplished promptly, an appointment was not required. Technician was courteous and helpful.

They make the experience very enjoyable and we will continue to use them.

A+. I called Paul and he was able to look up the computer information and determine they had the screen in-house, provide me with a fixed quote and tell me how quickly it would be accomplished. All three were spot on. They ran into a problem with the new screen not being exact (matte vs. shiny) Paul called and discussed cost/time and made a recommendation. I had my computer back in 2 days and it works great. As with the software issue, I have been trying to access my corporate (Windows) network on my Mac for several years without any real success. I've had three different companies come through my office and tell me it either: can't be done, or setup limited virtual shares that don't really solve the problem. Paul was able to connect the Mac to the network in under an hour, let me watch, showed me exactly what he was doing so I could replicate it and wrote down instructions. And he did the whole thing remote from my network! They're a little far from Boston, but well worth the trip as they are excellent.