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Mr. Appliance of Central MA

3.1(
30
)

Appliance Repair, Appliance Repair - Small

About us

Mr. Appliance specializes in appliance repair and maintenance to keep your appliances in peak working condition. But repairing your appliances is only part of the job. Our goal is to deliver superior service by taking extra steps to protect your home and become your preferred appliance repair expert. Calling Mr. Appliance ensures: * Prompt, efficient attention * Our "leave no trace" clean-up commitment * A solid quote before the service begins - no surprises * Courteous and skilled in-home service professionals * Never an over-time charge - we charge by the job, not by the hour * All work & parts guaranteed Mr. Appliance is locally owned and operated and is part of the largest and fastest growing full service appliance repair company in the world. When your appliances are in need of repair, contact the appliance repair experts at Mr. Appliance.

Business highlights

14 years of trusted experience
Emergency Services Offered

Services we offer

All major household appliances including refrigerators, microwave ovens, freezers, vent hoods, washing machines, trash compactors, garbage disposals, dryers, ice machines, ice makers, dishwashers & ovens/ranges/stoves.

Services we don't offer

Ask for details.

Amenities

Warranties
Yes
Senior Discount

15%

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.130 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
43%
4
0%
3
3%
2
7%
1
47%
Rating CategoryRating out of 5
quality
3.4
value
3.8
professionalism
3.2
responsiveness
3.3
punctuality
3.6
Write a review
Showing 26-30 of 30 reviews
Kendra P.
03/2016
5.0
appliance repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Gail H.
12/2015
1.0
appliance repair
  + -1 more
unknown
Description of Work: They replaced the ice maker and the control board. The did not install the control board properly. |The cancelled appointments twice without letting me know. The did not return phone calls.
Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Derek A.
02/2015
1.0
appliance repair
  + -1 more
unknown
Description of Work: they were awful , really bad communication , I'm taking them to small claims for damaging my house .
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Yes, I recommend this pro
Response from Mr. Appliance of Central MA
It is unfortunate for Mr. Appliance but some of these customers who are through a 3rd Party distributor, warranty, or contract think that Mr. Appliance is responsible in the entire process. However, we are not! This is what happened in this case. Customer has a 3rd party contract (Consumer Priority Service) who dispatched Mr. Appliance to his home, we then diagnose the issue and send all information back to the 3rd Party contractor to make a decision to repair or replace. One the decision is made (no eta they tend to drag their feet) to repair the 3rd party contract then purchases parts and ships to Mr. Appliance. We have ZERO control over overnight shipping, 2nd day Air, etc. The extended contract depicts all of this to keep pricing low. Once we receive the part could be anywhere from 7-14 business days we then schedule an appointment for installation. In the mean time the customer is calling our facility looking for updates that we can't give them. Bottom line is stay away from extended contracts working with us directly can improve your chances. Also, in regards to damaged property at this particular customers home customer signed a damage waiver, we made he/she aware of the prior damage, they also signed our no fault claim not holding Mr. Appliance responsible. Customer had previous damage per our comments from the drawer dragging across his floor. This was a customer caused damage.
Enrico C.
12/2014
5.0
appliance repair
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Jonathan T.
09/2014
2.0
appliance repair
  + -1 more
unknown
Description of Work: First replacement part failed second technician I came to replace the part did not know what he was doing put in a part from a different manufacturer that made the dryer fail again took them three weeks to order a spare partthat I could buy online in two days lack of communications between their office and the customer made working with them very frustrating
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$200
    • 1
    • 2(current)

Contact information

38 Providence Road, Sutton, MA 01590

http://www.mrappliance.com/central-ma

Service hours

Sunday:
Closed
Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM
Saturday:
8:00 AM - 1:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Appliance Repair,
Appliance Repair - Small

FAQ

Mr. Appliance of Central MA is currently rated 3.1 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 7:00 PM

Tuesday: 8:00 AM - 7:00 PM

Wednesday: 8:00 AM - 7:00 PM

Thursday: 8:00 AM - 7:00 PM

Friday: 8:00 AM - 7:00 PM

Saturday: 8:00 AM - 1:00 PM

Mr. Appliance of Central MA accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Mr. Appliance of Central MA does not offer free project estimates.
No, Mr. Appliance of Central MA does not offer eco-friendly accreditations.
No, Mr. Appliance of Central MA does not offer a senior discount.
Yes, Mr. Appliance of Central MA offers emergency services.
Yes, Mr. Appliance of Central MA offers warranties.
Mr. Appliance of Central MA offers the following services: All major household appliances including refrigerators, microwave ovens, freezers, vent hoods, washing machines, trash compactors, garbage disposals, dryers, ice machines, ice makers, dishwashers & ovens/ranges/stoves.
Ask for details.

Contact information

38 Providence Road, Sutton, MA 01590

http://www.mrappliance.com/central-ma

Service hours

Sunday:
Closed
Monday:
8:00 AM - 7:00 PM
Tuesday:
8:00 AM - 7:00 PM
Wednesday:
8:00 AM - 7:00 PM
Thursday:
8:00 AM - 7:00 PM
Friday:
8:00 AM - 7:00 PM
Saturday:
8:00 AM - 1:00 PM