Heritage Pools

**STAY AWAY!*** I bought a home that had a pool was serviced through this company. This year I had my first mishap with them in which they schedule my pool opening, confirmed that a crew would be coming to my house in which I took time off of work to be there and when I get to my house at the time they were supposed to be there no one shows up, since no one called me back I gave them a call and was told no one would show up, I was upset and was told by Paul the owner that "the world isn't perfect" I was upset because no one called me and I had to call in to find out. Fast forward two weeks later after they finally opened my pool I put an order of a heat pump, gave the owner my card # and was told they needed a $400 deposit to which I agreed, two days go by and my card isn't charged, knowing their level of organization I called it and spoke to a woman that got my card # again and charged it later that day, I was promised that this would be installed within three weeks, those three weeks go by and I am not given an update, once again I call after a month of the initial charge and ask and was told that the pump is in a truck on its route to Massachusetts, it should be in the state through the weekend and I would be given a call early the week after to schedule this installation. Well I was given a call today and this woman on the phone said she is calling to schedule but cannot give me a time frame, could be anywhere between 9AM-6PM, mind you this is a week day and for a system like this someone needs to be home to learn how to manage it, I proceed to ask her if someone can send me a video of it and she said the installer who will be working on it cannot do that so she put me on hold to find a solution, she comes back on the phone and says that actually she made a mistake and the heat pump is still in Florida, I then ask her If i was lied to, she immediately transfers me to Paul that like always answers with an attitude in goes on to lie about what he just told me otherwise three days before. If you made it this far, my advise to you is stay away from these people, they do not know how to treat a costumer, lie to your face and are unapologetic about their mistakes, horrible company from top to bottom. They have lost my business and I am sure I will not be the last one.

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They are very good. I don't use them often but I use there services. The pool has been great since they did the repairs. They made some recommendations on what pumps we could get and that we could get a discount from the electric company. The most positive thing about that we got an 800 dollar pump for 200 dollars but on top of that they took care all the paperwork to get the rebate. We didn't have to do anything. That was great customer service on there part. I did not expect that from them and they no no no, we take care of everything. So that was great.

I called this company and told them I purchased a home with a pool that hadn't been touched in four or more years and I had no experiece with pools whatsoever. "Paul" was kind enough to speak with me and told me to send him pictures of the pool and that that would give him a better idea of what he would be dealing with. I emailed him several photos and NEVER got a response back. I called him and he never called me back. I texted him and he never texted me back. Poor customer service!!