ASH-GO CHIMNEY

Spent around $2500 to fix leaking chimney and it is still leaking. Company is not returning inquires. Additionally, we got a quote and told them we wanted to move forward. Waited longer for appointment than initially indicated. Then was told they would have to bring in a lift because of difficult chimney position. That increased cost a lot. As Winter was approaching we gave the go ahead. Jim the owner came with a helper. Jim never got up on the roof. The leak persists and Jim is not calling back

Nearly ten years after my chimney was relined, it had to be completely redone. The new chimney company found many many shortcuts that were taken by Ash-Go. These made it impossible to even clean the lining that Ash-Go installed in 2013. Wish I could say something positive, but Jim never returned my call even after his wife said he would. They do NOT stand by their work. STAY AWAY!

This is a good review in the end... The actual visit and subsequent sweep turned out to be not so great. Ash-Go had sent a young guy to my job and my gut told me he was not very good and maybe not too knowledgeable. I waited a month to write a review so that I could have another company come in and do another check; as I suspected the person Ash-Go had sent did not do the job right. I called and spoke to Jim who was very calm and understanding, sympathized with what happened, and refunded my money. He also promised that if I called them again, he would be the one to come out. I had done my research and Ash-Go seems to be reputable, so I'm happy that in the end they did the right thing and acknowledged the issue. So few people take accountability these days, so when a company does own up, I have to give them a high rating. I would hire Ash-Go again based on this experience. Every company is going to experience ups and downs with employees as time goes on, but we shouldn't judge them harshly on a single mistake, especially when they own up to it.

Unfortunately work was not completed. Person who set up appointment was super nice, 2 guys who showed up at my house on time were nice, although they didn’t bother to wipe their feet and dragged wet leaves into my house. Guys showed up and after fiddling around with my pellet stove insert for about 20 mins they informed me they didn’t have proper Tools to do the job. They put everything back together and left. I waited 3 weeks for this appointment and lost 1/2 vac day for nothing. No one from the company even called to apologize. I had informed them I had a pellet stove insert and they assured me it wouldn’t be an issue. I went back to the company I bought the stove from and they will get the work done, in another 3 weeks. Would not hire or recommend.

every thing went good. the were on time and told me everything that they wre going to do. they cleaned up after themself.

Jim sounds very nice, though. He cut a corner and did not work properly. I suggested him to correct his silly jobs. Unfortunately, he never answer back to me. Only after 6 months, look at my chimney and how terrible he has covered up.

Went well. Had to reschedule a few times due to snow, but eventually connected. Was a relief to know the metal flue was in fine shape and after cleaning, we felt confident to have large, hot fires!

He was right on time, did a thorough inspection including a visual inspection of the cap. He could have told us it needed cleaning since it was an old house and we hadn’t had the chimney inspected before but he was honest that it did not need to be cleaned.

Great service. Johnny inspected and gave me a detailed assessment of the situation. He brought in drop cloths to protect our floor and prevent any dust from escaping into our room. He was pleasant and professional. I will recommend them to friends.

Fine. He did it all from the fireplace (it was around 10° outside). He said they have new equipment now that keeps them from having to do it down the chimney near as much. He did a good job cleaning up too. I'll give him an A for quality, though it would really be hard to tell how good of a job he did up the flue. He certainly put in the effort.

It went great. James was right on time, very professional and did a great job. We are going to have him come back in the Spring to do some flashing work on our chimney and button up a few things that could use a little maintenance.

Ash-Go was responsive and prompt all the way around; returning calls, keeping me updated and showing up for flue cleaning as scheduled. In this day and age that alone is worth some bucks. The chimney sweep was efficient and new his job.

service was professional and friendly; had to rent a lift supplied by them as part of the cost

Excellent! Great service, great value.

The chimney inspection indicated a possible water leak. The ASH-GO representative then told me I needed to have my chimney re-flashed and suggested a product called FlashSeal. Desiring to be an educated consumer, and having prior experience with aluminum step flashing on a roof, I asked the rep for an explanation of why the flashing on my brand new roof was inadequate? At this point, he became agitated, told me he'd write me a quote, and left. I never received a quote for the flashing work. I have since called twice, and despite the postcard I received in the mail earlier this week saying "all calls returned within 24 hours," I have yet to receive a call back. I have called a few other chimney companies, and unfortunately, none perform the type of repair I need.

In the end, , ash-go was very responsive. Jim the owner, contacted me after my former negative review and offered to come to my home, and reassess the problem. He was very gracious, and, I believe knowledgable. He apologized for the prior cancellations which had prompted my previous negative review. I believe he found the source of the original problem . In the end, I appreciated that he cared about the quality of his company's work and about customer service. We parted friends!

Very well. Arrived on time, cleaned up, advised re: some things to consider regarding our aging pre-fab firebox. Very professional.

Asked them to quote, exchanged emails over a period of a month. Never received a quote. Apparently they have more business then they can handle.

Ash-Go passed with flying colors. He arrived on time, did a thorough cleaning and left our fireplace and floor spotless. He also spotted some erosion of the mortar on the 'shoulders' on the outside of the chimney, which is exposed to rain -- and recommended "repointing" the mortar, a minor problem I also noticed and planned to fix. Last but not least, he did not "discover" major problems (that were not there) and recommend costly fixes. (A common problem with fly-by-night "chimney maintenance" companies.) In short, if you need your chimney cleaned, call Ash-Go. They earned a AAA rating. If your chimney does need repairs, I would also trust this company based on the way they handled our job.

Very well. As usual, things cost more than I'd like, but it wasn't unreasonable. I did not shop around, however, so I'm not really sure where the price fell in relation to competitors.

Jim and Johnny were great! Very professional and knowledgeable. They started / finished the project exactly when they said they would....price was reasonable. I've been using my fireplace quite bit since the project was completed and it's working great! I highly recommend Ash Go.

Was on time. Professional and completed the job in a timely manner. Took photos of the inside of our chimney with recommendations for repair to share with us via email. Would recommend.

Johnny was awesome -- he was very polite, communicated timing and explained everything to me as he went through. By the time he was finished, my fireplaces were clean and clear, and I knew what I needed to do next to take care of the house. He was fabulous!

Very knowledgeable and totally honest with us about what work he could and couldn't do and guided us in the right direction. Responsive and helpful.

He originally quoted me around $800.00. I assumed it may go as high as $1200.00. He then sent me an e-mail on the exact price, but I could not open it. I tried to call him a couple times to let them know and they never returned my call. I then had my nephew call for me. I was able to see the estimate which had suddenly become $1869.00. He then accused me of making him uncomfortable. He also accused me of having another company that dropped the job.