Yale Appliance

I will definitely use Yale again, they were very nice about this whole situation.

There repair service is adequate but their appliance sales people are lousy.

Very impressed with their sales team and the store itself however we were hoping for a greater selection, particularly on washer dryer options. Though we did not buy (we're still looking) we were very happy with our experience there.

When I walked around their showroom I was really impressed. I was there for a washer and dryer but it seemed like I was going there for something else in particular for kitchen appliances and lighting. They had a tremendous showroom and I really enjoyed browsing through it though that was not why I was there for. The people were really friendly and somewhat knowledgeable about what I was looking for and that part was good. The saleslady was good and they got things done on time. The dryer was not installed particularly well and we had to have someone else install it and pay for it because the installation wasn’t done correct. They didn’t install the dryer properly. We realized the problem over a year later and we actually took it apart ourselves and did it. We hired a plumber for a different reason and we told him we were having this problem and we realized we had not fixed it. We figured we didn’t fix the problem and we got it fixed by professionals. I was more impressed with the store room rather than by any of the service they provided. Having a good selection in the store room isn’t the best service. The storage was set up in little rooms and so you can see how the fixtures that you buy would look in the room. It was a really nice showroom.

The experience was good. We can call and talk to them over the phone. They tell us what to look at online and they recommend things. They have everything on their website though. They also have a showroom.

What we found was a sales consultant who not only knew their products, but had the skills of a builder and designer. She gave us design ideas and inspired us to find new solutions. Then she brought us to a lower price option to make it work. It was a powerfully positive experience.

Excellent experience! They returned my phone calls promptly and patiently answered all of my questions. When you arrive at the store, they give you a beeper to let you know when a salesperson is available. It was a bit of a wait (15-20 minutes) but I guess it's a good sign that this business draws so many customers. The salesperson assigned to me was very friendly, courteous and professional --- though he seemed a bit inexperienced and did not know as much as I did about the product I wanted to buy. But he was willing to listen and even called GE to get the answers I needed. In so doing, he learned that the model had been discontinued and was replaced with a newer model that had better features (and a higher price). The best part was that he upgraded me to the new model for the price of the old one (which at the time was still being advertised on Yale's website), saving me $200.

I was very happy with their service. The salespeople are very friendly, professional and knowledgable. The store is very large and they have a great selection. The show room is nice and we enjoy just looking around. Their prices are also competitive. They also offer very good customer service.

From the sale to the installation everything went according to plan.

Yale was very helpful in selecting and installing the dishwashers. There was an issue / problem with the original dishwashers (they slightly protruded from the countertops), and Yale replaced the units with a different model. They installed the second model at no cost and did not charge a "restocking" fee for the initial set. Great customer service.

They were very helpful in helping us figure out what to do about the parts with the manufacturer. It was good service. The person was educated and knew what he was doing. They came a week or two later after I reported the work. I didn't compare the price so it was average. I will absolutely use them again because the oven part broke and they are scheduled to come back but it is the manufacturer and not their fault.

I had a good salesperson and was able to select a refrigerator that worked well for us. I decided to get an extended warranty; the salesman did not push it on us. I was glad that I did, because the freezer broke and needed several new parts. The only thing that I was not happy about was that a shelf that broke was not covered by the warrany. I felt that the shelf, which had not been mishandled, should have been covered. This cost me $75.00, which I unhappily paid. Overall, however, Yale has provided excellent service with competitive pricing, and I will continue to shop there.

It went very well. Their product knowledge if very good. They are great. I would absolutely use them again. From the sale to the delivery, everything was perfect. They went above and beyond on an adjustment on the dishwasher.

We booked in to see Sonya Quinlan after speaking to her on the phone.The receptionist at the door was quick to contact her when we arrived and we didn't have to wait long.We were interested in the Electrolux Induction free standing range and she was able to answer all our questions and even offered us advice on what cookware to use on it.The showroom is huge and you can get anything from outdoor lights to kitchen appliances.Great for one stop shopping!We even found a bathroom light fixture for a Fabulous price!We would definitely recommend you see Sonya and we'll be back for sure!

I have purchased 2 lights from Yale over the years. They always have an excellent selection in store and many more. The service is quite good.

There was no receptionist when we walked in so we missed the pager assignment and had to wait an extra half hour once we were ready to talk to a salesman. After that, everything was pleasant and expedient. We spent a bit of money and didn't feel too bad about it. UPDATE: The kitchen renovation is done. Delivery went smoothly. I had to change the delivery date 3 times and that was never a problem. The microwave turned out to be faulty. It took one phone call to get it fixed, and it was done within a week. The repairmen were prompt, polite, enthusiastic and informative. Yale has obviously figured something out about customer service, and they are doing it right.

The service was very good. They were very professional.

The State of Massachusetts gave us money to get cheaper appliances about two years ago. I really did not have a choice because there were very few people who had what I needed, and I had to get a specific one through the State of Massachusetts, and they just happened to have what I needed. The workers were fine and knowledgeable, and they were neither too special nor terrible. I would recommend them to others and would use them again in the future if necessary.

The service inside the shop was good - not too long of a wait. They are well organized. The salesman was able to answer all of my questions. He did try to talk me out of the smaller 'fridge for some reason, although it cost almost as much as the larger one (I bought one of each). The delivery was a problem, however. The first time, they didn't arrive during the window they scheduled - they were hours late, although they did phone in the morning to let me know. Since they only deliver M-F, this was quite inconvenient as I had to take a day off work. They only deilvered one of my items, however, and hadn't told me this in advance. If I'd known, I would have delated delivery of both so I would only have to take one day off. The second refridgerator was delivered about a month later (!), without much of an explanation. They took away the old machines.

Couldn't be happier. Everything went smoothly and we are very satisfied.

I have used them twice. We had a tax free weekend so we bought a whole lot of appliances though our refrigerator didn't qualify. When it came to price they were amazing and they had the best price. None of their sales happens on commission. When I was looking for refrigerators I was really inclined towards a much more expensive refrigerator and the clerk helped me with choosing one and he showed me one which was nearly half its price. They were great.

They were running a special on the stackables, and so I bought them. when they arrived for installation, they were two different shades of white. I don't know why they sold them as a pair. I had to speak with 3 different people to get it sorted, and I had to pay $300 additional in order to get matching appliances. I was disappointed because they have such an outstandng reputation. The other items were fine, some took 3-4 weeks to arrive, but they were what I expected and it was no big deal.

I have never heard of any services, medical, any kind where they charge just to book a time, even with advance cancellation notice. Things come up, I understand the 24 hours cancellation requirement, but just to book a call? Who knows what can happen in 10 days or more? Airlines is the only industry that imposes a penalty for changes. And we all know how popular they are. They need to research this policy. Totally not user friendly. If they're trying to discourage repair business, they've succeeded. I will purchase from them, but never use their repair service. Response to them is that a) no one contacted us about the "gift card" not did we get it. b) no parts were ordered, just an appointment made, no credit was given either.

Extremely professional , on-time, friendly delivery people.

They gave us a $150 discount and then they gave us the paperwork to send in for a $150 rebate. They are really smart at that store, they know a lot of stuff. They emailed me to tell me the state was having this rebate that was happening in a couple of days. The refrigerators in the store were the most energy efficient and would qualify for the rebate. They do repairs and if we had anything break I would definitely give them a call.