Kitchen Tune-Up of Stoneham

Paul Demejian was excellent to work with. He came for an initial visit on schedule and spent several hours with us over two visits to select materials and colors for the cabinet refacing and counter top.He provided recommendations and information that helped us make good decisions. It trook about two months to get the materials so that he was ready to start. He was reasonably flexible in working to our availability to schedule the work. The cabinent refacing work went well with 2 exceptions. The screws in one panel came close to going through the fanel and dimpled the front. Paul replace and reinstalled this panel. The countertop provider. Boston Fabriaction, and installer that he recommended work was a little disapointing. It was not made clear to us that this was an independent contract. The counter top was in two pieces, we had thought it would be a single piece. The material had some minor scratches, the front of the seam between the pieces was not smoothed over, the reinstalltion of the dishwasher was frought with problems, and the installing technician was not pleasant to work with. Eventuallu all of these items were resolved to our satisfaction with Paul stepping in to take take of the dishwasher issue. I highly recommend Kitch Tuneup but not Boston Fabrication.

It was a pleasure working with Paul from Kitchen Tune-up from start to finish. He gave us an excellent price for the work required, and was the only person/company we consulted who not only gave us a "grand total" price estimate, but was also willing to give us a price break-down for all of the different pieces of work that we were considering doing in the kitchen (e.g. we were considering two different styles of doors and Paul gave us prices for both styles; we were considering installing new roll-out trays in our lower cabinets and Paul gave us separate prices on what those would cost). This helped us greatly to determine what work we absolutely had to do and helped us stay within our price budget for the work that we would like done. He was always easy to get a hold of, whether by cell phone or by e-mail, and always got back to us within 24 hours. He also provided us with a lot of flexibility not just with the work that he could do but also with some of the ancillary items we would need (new sink, new faucet, new cabinet hardware, electrician) -- he was able to provide one-stop shopping for all of those items, but he also gave us the freedom to get these items ourselves when we so chose. As mentioned in the section above, we opted to have our 48 cabinet/drawer openings re-doored and 4 side panels (two cabinet side panels and two refrigerator side panels) refaced, our center island refaced with beadboard, and new toekicks installed. We had 7 old drawers replaced and one new drawer installed under our new double wall oven. Paul also sold us our new undermount stainless steel sink. We did opt to buy our faucet and cabinet hardware from other stores. Once we signed the contract, Paul continued to be very responsive and he always followed-up and showed up when he said he would, whether that was in response to a question we had or when he was coming to do the measurements for the work to be done or when he and his team were starting the work. They showed up right on time, did the work in a professional manner, kept our kitchen relatively clean during the process, and the final product looked amazing. It was as if we got a completely brand new kitchen. In addition to being part of the process from start to finish (initial contact/estimate, scheduling, install), Paul also was the one who did all of the fine-tuning work. He made sure all of the new doors and drawers were aligned properly, and was always patient with us when we asked him to make minute adjustments to line-up drawer and cabinet doors to our satisfaction, no matter how small the adjustment was. He made every effort to make sure that we were happy with the final result and we definitely were extremely satisfied with the work that was done. The quality of the materials and of the workmanship was great, and we were thrilled with the outcome. There were some minor glitches during the process, but they were not because Paul's efforts or his work . There were 3 door fronts that had some manufacturing defects (dents) on them when they arrived. Paul reordered them for us -- no questions asked -- and replaced the defective ones as soon as the new replacement doors were available. The new drawer for the space under the oven also was sent to Paul and made at the wrong depth (21" deep which was too deep -- we needed no more than a 19" deep drawer). He had ordered the right size, but was sent the wrong size. He reordered the drawer for us immediately as well, and came back to install it as soon as he had it. He would always contact us first to schedule a time to have the work done. We never had to chase him down to find out when this remaining replacement work would be done. We would highly recommend Paul to anyone who is looking to have work done on their kitchen. In fact, we provided his contact info to two of our neighbors already. He was great to work with and if we ever move from our current home and to a new home where kitchen work is required, we would definitely contact him to work with us on those kitchen renovations as well.

Paul responded to my request for an estimate promptly. He was extremely courteous, professional, honest and knowledgeable and remained so throughout our project. He was also very patient, never getting irritated with my occasional (?) change of mind! I relied upon his guidance for many of my choices and he was very helpful. At all times he was responsive to my calls and easily reachable. Paul is a perfectionist and closely oversees the job at every turn, yet is willing to participate in the work to get a job done. His carpenter,plumber, and contracting assistant were also wonderful! Thank you, thank you, Paul and Company for a project done with as little stress as possible. And oh yeah! MY KITCHEN IS GORGEOUS, WELL THOUGHT OUT AND A DELIGHT TO WORK IN! Grade: A+++

See above. Only got estimate.

Paul was very responsive, from the intial visit to our house right through completion. He showed us options for the countertops and demonstrated how the cabinet tune-up would improve the look of our cabinets. Paul and the plumber, carpenter, tiler and countertop installer that he used were all top notch and also, very responsive. They returned calls very promptly and showed up when they said they would. We are very happy with the outcome and would definitely use him again in the future.

The contractor we used was Paul Demerjian. He was excellent. He was meticulous, timely, and made sure that every inch of the job was done the right way.

They were very good. The person who came did a fine job. He could do what others could not do.

Our experience with Paul was terrific. From our initial meeting through install, Paul was responsive, answering all questions very thoroughly and was very courteous. He and his team paid a great deal of attention to detail and were incredibly neat - prepping the kitchen in the morning, and cleaning everything up before they left each day. Paul is a perfectionist and takes great pride in his work - and it shows. Our original kitchen cabinets were in pretty poor shape so i was unsure how they would turn out. What a dramatic difference Paul's work made. I feel like i have a new kitchen! He had wonderful ideas on how to make the most of my cabinet space. From estimate to install, the process took approximately one month (the cabinet doors had to be custom made). Paul worked with my schedule and was very accomodating. When the job was complete, he came back to do a walk through and make sure we were 100% satisfied with his work. Overall pleasure to work with. I'd highly recommend him to anyone looking for a kitchen face lift.

It went very well. They arrived promptly. The franchise owner gave great service. He had a great attention to detail and customer service. I had a family emergency during the job and they handled it great. They were very polite and helpful.

I love my new kitchen. I got an estimate from another company who would only do a full makeover-new drawers, laminate the sides, etc. and the cost was very high. I could have gutted my kitchen for that amount. With Kitchen Tune-Up they would do as little or as much as I wanted. I only needed new fronts and the difference is amazing. They were careful to cover my floors and counters and cleaned up when done. They had a large selection of designs to choose from and Paul was very professional and friendly. I had a new looking kitchen in only half a day.

The work was excellent, looks great, very solid. Paul is very meticulous in planning. Only missing piece was planning for table saw that had to be set up outside.

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PAUL IS VERY ACCOMMODATING. I WENT WITH HIM BECAUSE HE HAD EXCELLENT REFERENCES (INCLUDING A THICK BOOK FULL OF GLOWING LETTERS AND RECOMMENDATIONS) AND HAS WON NUMEROUS AWARDS FOR HIS WORK. HE IS OBVIOUSLY VERY PROUD OF HIS WORK. HE DEMONSTRATES A VERY STRONG DESIRE TO PLEASE HIS CUSTOMERS AND WAS WILLING TO WORK WITH MY SCHEDULE. I WAS ON A TIGHT TIMELINE AND WANTED TO HAVE THE WORK DONE WITHIN 4 WEEKS OF THE ESTIMATE, AND THE OTHER CONTRACTOR I WAS CONSIDERING WAS NOT AS FLEXIBLE. HE ALSO HAD A MUCH BROADER SELECTION OF RTF COLORS AND FINISHES THAN THE OTHER CONTRACTOR I WAS CONSIDERING, AND HIS PRICES WERE THE SAME. PAUL IS A PERFECTIONIST AND AT THE FINAL WALK-THROUGH HE WAS EVEN HARDER ON HIS CREWS WORK THAN I WAS. HE IS POLITE AND HIS PRICES ARE FAIR. I AM VERY PLEASED WITH HIS WORK AND WOULD RECOMMEND HIM TO OTHERS.