Boston & Cambridge Appliance Repair Inc

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I CALLED THIS MORNING AT 10AM - A SERVICE MAN WAS AT MY CONDO BY 3PM THIS AFTERNOON. THE GUY WAS VERY NICE, KNOWLEDGABLE AND EXPLAINED (IN LAYMAN'S TERMS) WHAT WAS WRONG WITH MY WASHING MACHINE. HE HAD THE NECESSARY PART IN HIS TRUCK, AND MY MACHINE WAS REPAIRED WITHIN 30 MINUTES. I WAS VERY SATISFIED.

THE SERVICE TECHNICIAN WAS ON TIME, POLITE, AND DID A GOOD, QUICK JOB FOR A VERY FAIR PRICE.

I WAS VERY SATISFIED WITH THE WORK. I CALLED THAT MORNING AND THE SERVICE MAN CAME OUT THAT AFTERNOON. HE DIAGNOSED THE PROBLEM, REPLACED THE BROKEN PART AND I THINK THAT THE PRICE WAS REASONABLE.

THEY CALLED EARLY IN THE MORNING, REACHED MY TENANT TO MAKE CONVENIENT APPOINTMENT AND WERE AT THE APARTMENT AROUND 11:00 THE SAME DAY. EXCELLENT, PROFESSIONAL SERVICE.

WE CALLED BOSTON APPLIANCE ON A SUNDAY AND THEY CAME OUT THAT DAY!! THEY DID NOT CHARGE EXTRA FOR WORKING ON A SUNDAY. THE REPAIRMAN WAS VERY NICE AND WAS ABLE TO QUICKLY FIX OUR DRYER. HE COULD HAVE CHARGED ANYTHING AS WE HAVE NOT HAD EXPERIENCE WITH REPAIRS TO A DRYER OR ON A SUNDAY! WE WILL CALL THEM AGAIN.

ON THE DAY OF THE APPOINTMENT, I WENT HOME TO WAIT FOR SOMEONE TO SHOW UP DURING THE TWO-HOUR TIME FRAME I WAS GIVEN. AFTER ABOUT AN HOUR, I CALLED TO CONFIRM THAT SOMEONE WOULD SHOW UP, AND THE LADY I SPOKE WITH WAS NOT PARTICULARLY SURE ABOUT MY APPOINTMENT TO BEGIN WITH. SHE OFFERED TO CHECK AND CALL ME BACK. AFTER 20 MINUTES, I CALLED BACK TO CONFIRM THAT I DID HAVE AN APPOINTMENT, AT WHICH POINT THE LADY TURNED RUDE, RAISED HER VOICE AT ME, AND ACTUALLY TOLD ME THAT I COULD FORGET GETTING ANY SERVICE! I CALLED ANGIE'S LIST TO DISCUSS THE SITUATION AND ASKED TO HAVE THE OWNER CONTACT ME SO WE COULD DISCUSS THE MATTER, BUT I DID NOT HEAR BACK FROM ANYONE. THIS WAS A MOST UNFORTUNATE EXPERIENCE!

ON TIME, VERY WELL SATISFIED, WILL CALL AND USE AGAIN.

THE SERVICEMAN CAME A FEW HOURS AFTER I CALLED AND EXACTLY WHEN I EXPECTED HIM TO ARRIVE. HE SPENT QUITE A BIT OF TIME REMOVING A DIME THAT HAD LODGED ITSELF IN THE KITCHEN DISPOSAL. IN THE END I THOUGHT THE PRICE WAS VERY REASONABLE, ESPECIALLY SINCE I HAD MY DISHWASHER 'REPAIRED' (ENTAILED REMOVING A PIECE OF PLASTIC THAT WAS WEDGED IN ONE OF THE SPRAY ARM HOLES) A WEEK AGO AND IT TOOK 1/4 THE TIME AND COST TWICE AS MUCH. I DEFINITELY WOULD USE THIS COMPANY IN THE FUTURE. IT IS NICE TO GET SERVICE SO PROMPTLY AND AT A GOOD PRICE.

SERVICEMAN CAME WITHIN HALF AN HOUR OF CALLING THEM. SERVICE WAS QUICK, EFFICIENT, POLITE, REASONABLY PRICED. I WOULD DEFINITELY USE THEM AGAIN.

STEVE SHOWED UP RIGHT ON TIME AND COMPLETED THE JOB VERY QUICKLY.

I CALLED THEM AT 7:30 AM, AND THE WORK WAS COMPLETED BY 10:00AM. (YIPPEE, NO WAITING AROUND ALL DAY!) THE REPAIRMAN WAS VERY POLITE AND PROFESSIONAL.

GIVE A TWO HOUR WINDOW FOR ARRIVAL AND STUCK TO IT, WHICH WAS GREAT. VERY PLEASANT AND KNOWLEDGEABLE.

THEY CAME WITHIN AN HOUR OF MY PHONE CALL.

I LEFT A VOICE MAIL AT ABOUT 1:30 AND GOT A CALL BACK WITHIN 15 MINUTES. I WAS TOLD THAT SOMEONE WOULD COME BETWEEN 3:00 AND 5:00. STEVE ARRIVED A FEW MINUTES BEFORE 4:00.

THEY WERE TERRIFIC- ON TIME- NEAT- PLEASANT- PRICE REASONABLE

ONLY COMPANY TO GIVE A ONE HOUR WINDOW AND STICK TO IT!

CAME WITHIN TWO HOURS, CLEANED UP AFTERWARDS.