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True Blue Waters

Pool and Spa Service, Pool Sales Construction and Installation

About us

We offer a full line of swimming pool & spa services to Massachusetts, New Hampshire, Rhode Island, Connecticut, and Vermont. Although we are a fairly new business we are not new to the swimming pool service industry. We have more than 10 years experience in the swimming pool service industry and have worked on every type of pool, big and small. We also hold the highest level of certification available to our field. Additional address - 118 Malden St, Worcester, MA 01606. Cost is determined by the job.

Business highlights

13 years of trusted experience
Emergency Services Offered

Services we offer

Swimming Pool Installation, Repair, Replace, Maintenance, Filter Cleaning, Leak, Pump, Motor, Waterfalls & Ponds.

Services we don't offer

Pool installation

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.69 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
11%
3
11%
2
0%
1
11%


Rating CategoryRating out of 5
quality
4.7
value
4.4
professionalism
4.7
responsiveness
4.6
punctuality
4.6
Showing 1-9 of 9 reviews

Ann M.
12/2015
3.0
pool cleaners, swimming pools
  + 0 more
.
Description of Work: Pool installation. Charged 350 extra. Complained to NAMCO and company, no resolution.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$1,350

Ann Marie V.
08/2015
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Had True Blue open my pool this year. I had requested they check out the system completely and let me know of any potential maintenance that would be required. He pointed out some anomalies, provided some options, and worked with me on getting them resolved. My experience with the company has been excellent. They are professional, courteous, provide sound recommendations, and their pricing is average to a little better. True Blue is a service with exceptional value.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Jane B.
07/2015
1.0
pool cleaners
  + -1 more
Took appointment and never showed up -- I had to call another provider to get my pool opened as it was coming up on the 4th of July
Description of Work: Nothing absolutely nothing

Rating CategoryRating out of 5
responsiveness
1.0
punctuality
1.0


Lillian B.
05/2015
4.0
pool cleaners
  + -1 more
I contacted them because of Angies list. On line I got a very quick response and sounded like they were very interested. Then I called with a few questions and have not heard a thing from them since. The least they could have done was call me. According to Angies list they are very good. WELL - I am not sure about that.
Description of Work: Nothing

Rating CategoryRating out of 5
quality
4.0
professionalism
4.0
responsiveness
3.0


George B.
12/2014
5.0
pool cleaners
  + -1 more
As a first time pool owner, it has been great having True Blue help us maintain our pool. They have been reliable, professional, and done quality work.
Description of Work: Pool closing and misc. maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Colin F.
10/2013
5.0
pool cleaners
  + -1 more
Great service. Showed up on time, was very knowledgeable, great to work with. Would recommend to anyone looking for affordable, thorough service.
Description of Work: Closed an in-ground pool, including cover installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

Ann Marie V.
09/2013
5.0
pool cleaners
  + -1 more
I was seeking an alternative for opening, closing, and maintenance of our pool. The vendor we had used for years became outrageously priced with the services increasingly decreasing. We had another vendor open our pool, trying to contact him to close our pool was fruitless. John the owner of this company was extremely responsive when I called. He provided me closing options, the details for each option, considerations and cell phone if I had any questions before setting a date. He also made sure I was aware, I was out of redius and the cost, which was minimal, associated to it. He called me days in advance to confirm the date and provided me a time of arrival between 10-11am. He arrived within that time frame. He was extremely courteous and forthcoming on what the plan was for my closing. We are also looking to replace our chlorinator next year, and he stated he would provide us options, details and quotes for each option before he opens our pool next season. He assured me that he would open my pool so it is ready for memorial day and will replace the chloronator upon opening, should we choose him to provide that service. My experience was great, the price was reasonable and the professionalism was highly rated. I look forward to seeing them in the spring
Description of Work: Pool Closing, as outlined on their website they drained the system, blew out the lines, winterized, removed the hand railings and ladders, added the chemicals and installed the winter cover.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$265

Greg S.
08/2013
5.0
pool cleaners
  + -1 more
I highly recommend True Blue. We have used several pool providers, and True Blue is the best. John is knowledgeable about every single part of the pool, from propane heater to automatic cover to solar cover (the only person we met who could do everything from A to Z). When he first visited, our pool was a dark green cesspool full of frogs and algae, with not much of the equipment working. When he was done, the pool was sparkling clean and fully working, a major transformation. His prices are fair and reasonable, and he shows up on time and is an excellent communicator so that you know what he is doing, why, and when. I recommended him to my parents and I would recommend him highly to anyone who wants quality service.
Description of Work: Open and clean pool. Install new propane heater. Install saltwater generator system. Install solar cover and reel. Install new automatic cover motor. Install new pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Veronica C.
06/2013
5.0
pool cleaners
  + -1 more
These guys are really fantastic, I have nothing but good things to say about them. They were professional and punctual, very knowledgeable, and did a great job at a reasonable price. Since we moved into our home 2 summers ago I've been looking for a company like this one (with little success until now) and I am happy and relieved to have found them. They may be a new company but these guys are very experienced and knowledgeable, I'll definitely be using them again in the near future.
Description of Work: Open and clean my pool

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

    Contact information

    14B Boutelle Rd., Sterling, MA 01564

    www.truebluewaters.com

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service,
    Pool Sales Construction and Installation

    FAQ

    True Blue Waters is currently rated 4.6 overall out of 5.
    True Blue Waters accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, True Blue Waters offers free project estimates.
    Yes, True Blue Waters offers eco-friendly accreditations.
    No, True Blue Waters does not offer a senior discount.
    Yes, True Blue Waters offers emergency services.
    Yes, True Blue Waters offers warranties.
    True Blue Waters offers the following services: Swimming Pool Installation, Repair, Replace, Maintenance, Filter Cleaning, Leak, Pump, Motor, Waterfalls & Ponds.
    Pool installation

    Contact information

    14B Boutelle Rd., Sterling, MA 01564

    www.truebluewaters.com