STERLING GREENERY

BUYER BEWARE....I hired this company to install artificial grass and landscape my front lawn, They told me it would be seamless and I would have a three-year warranty on all plants. The lawn has multiple lines where the seams are, and looks amateur and unprofessional. I’ve tried for two years to get them to come back and fix it. I have not received any phone call or any help I will post pictures so anyone considering hiring them doesn’t go through the same experience. i’ve also had two plants die and I’ve waited for them to come back and replace them per Warranty, and no response.

This company took our order for mulch and agreed to drop it off on the existing mulch area next to out driveway as they did in previous years. NO RESTRICTIONS were mentioned until the truck arrived and the driver stated he would his truck wheels could not leave our tar and wanted to dump the mulch on the driveway. He then indicated it would Block at least 3/4 of the driveway width. THIS IS A SAFETY HAZARD as it would block us from exiting our driveway and it would not be acceptable to us and he needed to find another solution. He refused, so we asked to speak to a supervisor. He said they were not available, offered no contact number or name and would only let us move our cars before he dumped. This again was unacceptable to us as it would cause difficulty leaving in an emergency. We pointed out to the driver we had the mulch dumped on the existing mulch previously but his company and another local company multiple times in the past and that made no difference. We requested multiple times an alternative plan; none, zero, not even a suggestion was offered. The driver refused to assist in anyway and drove off with and attitude. We will NEVER EVER order from them again. This company and Driver need to learn the meaning of customer service.

It was a great experience. They were responsive to my initial call, providing estimate and scheduling. Very professional, respectful and knowledgable. They priced the estimate by garden/bed. They removed shrubs, pruned, trimmed, edged, planted, mulched, layed crushed stone and weeded. A team of 4 the first day, 3 for 4 hours the second day and 3 for 4 hours the third day. The price was a little high, but it is nice to know it's done and I didn't have to chase anyone. That has happened too often with others.