Outstanding Service! Steve and Chris were here the same day we called! They assessed the situation and located the problem almost immediately! Their work and customer service is beyond measure! We absolutely highly recommend Sontag Pump for any and all your Well and pump needs! Andrea & Jon Grafton Lancaster, MA
Description of Work: Replaced pump and holding tank.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Brian B.
07/2018
5.0
wells
+ -1 more
After 24 years, our well died. The original installer had long since retired and closed the company so I found Steven Sontag on AL. He answered the phone, on a Saturday morning at 10:30, on the second ring. With the information I was able to provide, he determined that a new motor, and likely the pump as well, would need replacement. Unfortunately, the motor/pump combination I had was rather unusual and would need to be ordered, i.e., he did not have one in stock. When it arrived, he came out the next morning, pulled the pump (sitting at 400' down) and confirmed immediately it needed replacement. A professional aspect to this was that he clearly demonstrated why replacement was warranted. The entire job took just under three (3) hours. He even made several suggestions about the set up of my sprinkler system that appear to have improved its function. Steven and his son were professional, efficient and courteous. I have no reservations about having him return if there problems in the future or recommending him should one of my friends or neighbors need well service.
Description of Work: Needed submersible pump replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jennifer S.
03/2017
5.0
wells
+ -1 more
Steve was prompt, courteous and efficient. He investigated the situation, analysed the problem, and discussed the status and various options with me. We agreed to go ahead to remedy the problem, Steve and his apprentices went home to get his backhoe, and they fixed the problem the same afternoon. His bill was very reasonable, given the time spent. I couldn't recommend him more highly!
Description of Work: We needed an examination of our well pump to determine the cause of falling water pressure in the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John Y.
02/2017
5.0
water softeners
+ -1 more
Amazing. Steve Sontag was prompt in responding and got a filtering system installed for us very quickly! He was easy to work with, flexible, gave us smart recommendations. Working with him is a pleasure, and our water quality is fixed!
Description of Work: Analyzed previous water reports by labs, tested water himself, recommended water treatment method and equipment, installed sanitizer/filter/softener.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,200
George D.
03/2016
5.0
wells
+ -1 more
unknown
Description of Work: This company is FANTASTIC! We had to have a new well drilled on our property and they performed an outstanding job from beginning to end. I would rate them A++ if I could!
Rating Category
Rating out of 5
Yes, I recommend this pro
Elaine S.
08/2014
5.0
wells
+ -1 more
He was very prompt and he worked on the well the very next day after coming out and then was finished. We didn't have to wait at all. He was very polite and answered all our questions. I would recommend him to anyone and everyone.
Description of Work: We have a well outside for our water and the pipe has to come up out of the ground and that's what they go down and fix. The other company didn't do it right.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Catherine W.
09/2013
5.0
wells
+ -1 more
They were able to get this done on my schedule. They are reliable and dependable. They did great work. They have great opinions on the water and other services for them. I was very pleased with their work.
Description of Work: They replaced a well tank for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Clifford G.
11/2011
5.0
wells
+ -1 more
This was the most pleasant experience I have had with a home service company. I called at 7AM in the morning and spoke with the owner. He took the time to listen to what the issue was and discuss the different possible causes of the problem. Initially, they mentioned they couldn't come out the same day, but he sounded willing to work things out if necessary. However, this wasn't an necessary because I still had water running in my house. Later in the morning, the owner contacted me to see if I was available to have the work done. Another job couldn't be completed, so they were available. They showed up about 10:30AM that day. The crew performing the work was very pleasant and again willing to explain what they would do. They got right to work in a very profession pace. Once they pulled the pump out, they educated me on what was broken, my options, and how they would proceed. I'm a curious engineer, so I probably asked more questions than the typical customer. Although all I needed was to replace the down pipe, I opted to replace the pump as well. But don't think they tried to convince me to do things that weren't needed. That wasn't the case at all. Instead, they told me what was required to fix the problem and said the pump was probably perfectly fine. But since the pump was 30+ years old, I thought it would be better to replace it. During the process, they inspected and adjusted various well related items to make sure everything was in tip top shape. And all this only took 2 hours. Now the water pressure in my house is the best it has ever been. Had to warn the family about the increased water pressure in the showers.
Description of Work: Water pressure in the house was not increasing enough to shut off submersible well pump, so it was constantly running.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,345
JOSEPH G.
01/2011
5.0
wells
+ -1 more
Sontag showed up on schedule, completed the job quickly and neatly and all is working flawlessly. They did a great job.
Description of Work: My well storage tank needed replacing. I had gotten two estimates from other companies and I thought both estimates were too high. A neighbor recommended Sontag to me so I gave them a call. I spoke with Steve Sontag on the phone, told him what I wanted and he mailed me a written estimate that was about $100 lower than the other companies had quoted.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
MATTHEW G.
12/2003
5.0
wells
+ -1 more
BOTH TIMES HE HAS RETURNED CALLS PROMPTLY, COME WHEN HE SAID HE WOULD AND DID A GREAT JOB. HE IS VERY THOROUGH AND WILL GIVE YOU AN HONEST OPINION OF WHAT WORK NEEDS TO BE DONE IMMEDIATELY AND WHAT CAN WAIT.
Description of Work: THEY HAVE DONE WORK FOR ME TWICE, ONCE COMING OUT TO REPLACE A MOTOR THAT HAD BEEN HIT BY LIGHTNING AND JUST RECENTLY TO REPLACE PVC PIPE THAT HAD CRACKED IN THE WELL.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Wells and Pumps,
Water Filtration and Softening,
Excavating
FAQ
SONTAG PUMP COMPANY is currently rated 5 overall out of 5.
Sunday: 7:00 AM - 11:00 AM
Monday: 7:00 AM - 6:00 PM
Tuesday: 7:00 AM - 6:00 PM
Wednesday: 7:00 AM - 6:00 PM
Thursday: 7:00 AM - 6:00 PM
Friday: 7:00 AM - 6:00 PM
Saturday: 7:00 AM - 11:00 AM
SONTAG PUMP COMPANY accepts the following forms of payment: Check
Yes, SONTAG PUMP COMPANY offers free project estimates.
Yes, SONTAG PUMP COMPANY offers eco-friendly accreditations.
No, SONTAG PUMP COMPANY does not offer a senior discount.
Yes, SONTAG PUMP COMPANY offers emergency services.
No, SONTAG PUMP COMPANY does not offer warranties.
SONTAG PUMP COMPANY offers the following services: Service calls regarding pump problems or filter problems.