URBAN & SONS INSULATION CO

as above never got the chance to speak with anyoe.

They did a great job! Two men showed up and did the work promptly. I wanted additional insulation added that was not in the original contract and that went out and picked it up and installed it. They did a great job! They were quick and very nice. We can already feel the difference in the house and have been able to drop the thermostat down by 2 degrees. The other quote we had was for $2,300.

It started fine. We made a call and they came out took a look around our attic, took measurements, and told us what they thought needed to be done. They sent us a quote in the mail which seemed very reasonable. But we decided we wanted to add a few more things to the contract. This is when things changed. Very hard time contacting the right person or rep who came and gave us the quote. Would not return phone calls in a timely manner. We felt like our job was not important to them. Finally we got a hold of the rep and he scheduled a date for the job to be done. He told us they would be there between 8;30 and 9;00 am and they never showed up or called with an explanation. Job was never even started. Very unprofessional company.

the guys came and put in the insulation in the dark. With no lights on they missed 6 proper vents. This was discovered after I called the company and told them I wasn't comfortable that they would do a good job in the dark. The rep from the business came and it was discovered that the vents were missed. Without barely an apology, he said he would send the guys back. If I was elderly or did not go up stairs when they were working, I would have been cheated. Paying full price for a substandard job.

The men were very curtious and professional...I asked them to ring me when they completed the call as I had to work...they did just that and in the amount of time they predicted to complete the job...I was very pleased with the laborers and the gentleman that came to appraise the work...very honest and work well done..

Urban and Sons was assigned to the job by the energy company. I didn't have any bids or choices. The two men arrived from Urban and Sons. They both seemed experienced but a little informal. They didn't have an exact work order with all the equipment, so at one point they had to get other materials. That just appeared to be a normal, everyday workflow mistake. But I am hyper-professional and the house is a major investment for me, so I felt concerned. The men were very careful setting up the ladder and equipment. They made sure to avoid making a big mess or doing any damage. They put in the ridge vent and two attic vents. It all seemed very quick, as if they had done the work many times. Then they blew in the insulation. It is a hot, low attic with a sharp hip roof, so it was hard work. I have to give these men credit for working in such a hot, dusty job and keeping steady. They did the work consistently and stuck with the job. When I got home from work, I noticed that some piece of insulation batting around one of the new roof vents was hanging out. I am concerned about rain and moisture, so I called Urban and Sons to check the vents again. The owner was professional and not rude at all. They sent someone the next day, and the staff trimmed the insulation and used some more roofing tar. It was a prompt and helpful response. The vents appear to have worked successfully. No visible water leaks or issues. The insulation was filled into all parts of the attic and has settled into the joists.

They were very professional. They arrived at the stated time and were very polite. The men set up all the equipment and started the job. They worked until they were finished. I asked them a few questions and they were very polite and they gave me even more information then I was asking about. They asked to me to check the job in my attic before they left. They did a very good job. Also did a very good job cleaning up after themselves.

Couldn't have gone better. Wouldl highly recommend.

Another local company came in that I really wanted to work with. They were very nice but did a terrible job. We probably interviewed about 6 companies for this job. So, we contacted Urban, who came in and finished the job correctly. They were professional, clean, and on time. I also found them community minded.