CONTROL ALT DELETE

I went to Control Alt Delete after reading all the great reviews and bought a refurbished laptop. I like to support local small businesses, and Tom seemed knowledgeable but condescending. I'm young-looking and female, and he kept calling me sweetheart until I asked him to stop and please use my name. Then he got quiet and angry. So that was awkward. Then, the laptop was a lemon. The first time I brought it back, Tom said it had a spill. No one in my house had spilled anything on it to our knowledge, and we'd barely used it because we'd purchased it as a spare. But I'm far from perfect, and maybe it got a splash when I wasn't looking. I paid for the repairs and shrugged it off. It sat in storage for a while again. When I pulled it out to use, the keyboard mostly worked, but the space bar was sticky. I took it back to Tom, who said I'd spilled something in it again. When I said I hadn't, and I just wanted to be done and return the computer to him, he lost his temper and started yelling at me. He said he knew about people like me, said I was trying to cheat him, and that he'd defend himself. I really don't know what happened here, especially given all the positive experiences everyone else has had. So, I hope my experience was just an outlier.