Baystate Contracting Services

Got two estimates, chose Baystate for its lower cost. Getting the estimate, setting up the appointment, finishing the work, and cleanup were all OK, not perfect, presenting small delays and problems that may not have been the company's fault. The work was done well as far as I can tell. The problem involved submitting a claim to the Zonolite Attic Insulation Trust, which will rebate up to half the cost of the work. One must submit evidence that the insulation that was removed was Zonolite, and fortunately, my home inspector had found a labeled Zonolite bag in the attic (first photo). But when I looked for the bag to file my claim, I discovered that the work crew from Baystate had thrown away my $4000+ bag! Got in touch with the company office right away; at first they were skeptical, but when they talked with the crew and found that that was indeed what had happened, they were much more eager to help. It took a few weeks, but they did return fragments of the bag, which they said they had recovered from the dumpster (second photo). I certainly appreciated that effort, but wouldn't you think that everyone in the company would be well aware of the importance of these claims for the consumer? My advice is to go with the well-known, slightly more expensive company whose estimate includes a thorough explanation of the rebate claim process.